Notice Information
Notice Title
Outsourced software support
Notice Description
WFD currently uses Microsoft Dynamics Business Central to power its ERP / accounting system. WFD introduced this system in 2019, which has been supported since then by an incumbent service provider. WFD is looking for a supplier to provide a managed help desk and technical support services to WFD Management and system users of Business Central for the next three year period. WFD is seeking an outsourced service provider to deliver the following services: - Highly responsive 24/7 Help Desk advice and assistance to enable WFD Management and users to access and use all aspects of Microsoft Dynamics Business Central at all times, including but not limited to the full range of reporting functionality - Managing the supply and provisioning of relevant licenses - Modifying the existing Business Central custom extensions to facilitate the installation of any updates to Business Central, as required. - Maintenance services to support continuous and reliable access to WFD's instance of Business Central - Training and awareness raising on best practice in using the system, for example, summaries of upcoming new features, regular webinars and other forums. - Customer intelligence services, including analysis, insights, and recommendations for continuous improvement to ensure that WFD is extracting most value from Business Central. In particular, WFD is looking for a supplier to adopt a proactive approach to providing oversight of new/improved/key features of the system. - Consultancy and development, as required from time to time, to configure Microsoft Dynamics to meet WFD requirements. For further information on how to apply, please refer to the RFQ document attached to the notice.
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-b5fd17-fa7fb216-9bb4-41dd-b434-cf63baeab10c
- Publication Source
- Contracts Finder
- Latest Notice
- https://www.contractsfinder.service.gov.uk/Notice/593ff700-170a-47bb-81fa-3204c56d31ca
- Current Stage
- Award
- All Stages
- Tender, Award
Procurement Classification
- Notice Type
- Award Notice
- Procurement Type
- Standard
- Procurement Category
- Services
- Procurement Method
- Open
- Procurement Method Details
- Open procedure (below threshold)
- Tender Suitability
- SME
- Awardee Scale
- SME
Common Procurement Vocabulary (CPV)
- CPV Divisions
48 - Software package and information systems
72 - IT services: consulting, software development, Internet and support
-
- CPV Codes
48100000 - Industry specific software package
48400000 - Business transaction and personal business software package
48600000 - Database and operating software package
48700000 - Software package utilities
48900000 - Miscellaneous software package and computer systems
72200000 - Software programming and consultancy services
72500000 - Computer-related services
72600000 - Computer support and consultancy services
Notice Value(s)
- Tender Value
- £15,000 Under £100K
- Lots Value
- Not specified
- Awards Value
- £6,900 Under £100K
- Contracts Value
- Not specified
Notice Dates
- Publication Date
- 29 Jun 20232 years ago
- Submission Deadline
- 27 May 2022Expired
- Future Notice Date
- Not specified
- Award Date
- 18 Aug 20223 years ago
- Contract Period
- 18 Aug 2022 - 18 Aug 2024 2-3 years
- Recurrence
- Not specified
Notice Status
- Tender Status
- Complete
- Lots Status
- Not Specified
- Awards Status
- Active
- Contracts Status
- Not Specified
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- THE WESTMINSTER FOUNDATION FOR DEMOCRACY LIMITED
- Contact Name
- Luke Commander
- Contact Email
- procurement@wfd.org
- Contact Phone
- 020 7799 1311
Buyer Location
- Locality
- LONDON
- Postcode
- SW1H 9EX
- Post Town
- South West London
- Country
- England
-
- Major Region (ITL 1)
- TLI London
- Basic Region (ITL 2)
- TLI3 Inner London - West
- Small Region (ITL 3)
- TLI35 Westminster and City of London
- Delivery Location
- Not specified
-
- Local Authority
- Westminster
- Electoral Ward
- St James's
- Westminster Constituency
- Cities of London and Westminster
Further Information
Notice Documents
-
https://www.contractsfinder.service.gov.uk/Notice/593ff700-170a-47bb-81fa-3204c56d31ca
29th June 2023 - Awarded contract notice on Contracts Finder -
https://www.contractsfinder.service.gov.uk/Notice/111af0a0-225d-42a4-990f-51c929e4fb2f
16th May 2022 - Opportunity notice on Contracts Finder
Notice URLs
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
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