Notice Information
Notice Title
RMBC - LA - Customer Relationship Management System and Content Management System - AWARD
Notice Description
The Authority is seeking to contract with one provider for a combined CRM and CMS solution to significantly improve its digital self-service and assisted-service offering via a new customer portal for a number of interactions including Waste (fly tipping, missed collections, garden and bulky waste), on-line Planning submissions, on-line activities for Housing and Revenues and Benefits. The solution will enable the Authority to build a data-rich Customer Services provision, enabling analysis of customer needs and shaping services accordingly. The solution will provide the Authority with a single view of its customers to break down silos across the Authority and the services it provides; Officers will achieve a better understanding of how customers interact across all services whilst enabling them to track service requests, check for updates electronically, deliver personalised, targeted services and communication and thus building stronger and effective relationships with them.
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-b5fd17-fa9061ad-9ce3-4e7d-b8d4-ef76304e9921
- Publication Source
- Contracts Finder
- Latest Notice
- https://www.contractsfinder.service.gov.uk/Notice/82111a06-4036-47ad-add0-fd16646c76aa
- Current Stage
- Award
- All Stages
- Award
Procurement Classification
- Notice Type
- Award Notice
- Procurement Type
- Standard
- Procurement Category
- Services
- Procurement Method
- Open
- Procurement Method Details
- Open procedure
- Tender Suitability
- SME
- Awardee Scale
- Large
Common Procurement Vocabulary (CPV)
- CPV Divisions
72 - IT services: consulting, software development, Internet and support
-
- CPV Codes
72000000 - IT services: consulting, software development, Internet and support
72200000 - Software programming and consultancy services
72210000 - Programming services of packaged software products
72211000 - Programming services of systems and user software
72212000 - Programming services of application software
72212200 - Networking, Internet and intranet software development services
72212220 - Internet and intranet software development services
72212224 - Web page editing software development services
72212325 - Form making software development services
72212333 - Contact management software development services
72212400 - Business transaction and personal business software development services
72212422 - Software development services suites
72212445 - Customer Relation Management software development services
72212517 - IT software development services
72212783 - Content management software development services
72263000 - Software implementation services
72266000 - Software consultancy services
72413000 - World wide web (www) site design services
72415000 - World wide web (www) site operation host services
72421000 - Internet or intranet client application development services
Notice Value(s)
- Tender Value
- £850,000 £500K-£1M
- Lots Value
- Not specified
- Awards Value
- £718,800 £500K-£1M
- Contracts Value
- Not specified
Notice Dates
- Publication Date
- 2 Sep 20205 years ago
- Submission Deadline
- 7 Jul 2020Expired
- Future Notice Date
- Not specified
- Award Date
- 1 Sep 20205 years ago
- Contract Period
- 27 Sep 2020 - 27 Sep 2027 Over 5 years
- Recurrence
- Not specified
Notice Status
- Tender Status
- Complete
- Lots Status
- Not Specified
- Awards Status
- Active
- Contracts Status
- Not Specified
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- SE SHARED SERVICES
- Contact Name
- Loraine Austin (RMBC)
- Contact Email
- loraine.austin@runnymede.gov.uk
- Contact Phone
- 01932 425638
Buyer Location
- Locality
- SURREY
- Postcode
- KT15 2AH
- Post Town
- Kingston upon Thames
- Country
- England
-
- Major Region (ITL 1)
- TLJ South East (England)
- Basic Region (ITL 2)
- TLJ2 Surrey, East and West Sussex
- Small Region (ITL 3)
- TLJ25 West Surrey
- Delivery Location
- TLJ South East (England)
-
- Local Authority
- Runnymede
- Electoral Ward
- Addlestone South
- Westminster Constituency
- Runnymede and Weybridge
Further Information
Notice Documents
-
https://www.contractsfinder.service.gov.uk/Notice/82111a06-4036-47ad-add0-fd16646c76aa
2nd September 2020 - Awarded contract notice on Contracts Finder
Notice URLs
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
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