Award

CO - ITSM service management software contract

CROWN COMMERCIAL SERVICE

This public procurement record has 1 release in its history.

Award

17 May 2018 at 18:22

Award Notice
Summary of the contracting process

The procurement process involves the Crown Commercial Service, which has awarded a contract for "CO - ITSM service management software" in the software package and information systems industry. This contract, valued at £120,960, was awarded on 30 November 2017 and is a call-off from the CCS G-Cloud 9 framework. The contract period runs from 1 December 2017 to 30 November 2019, and is applicable to multiple delivery locations, including the United Kingdom, British Overseas Territories, and Europe. As the award is completed, it offers transparency into the process and outcomes of this procurement.

This tender presents growth opportunities particularly for small and medium-sized enterprises (SMEs) specialising in software solutions and IT services. Businesses that can deliver ITSM Service Desk software solutions or similar services, especially those familiar with the G-Cloud framework, would be well-positioned to compete in future calls or framework agreements. Engaging with the Crown Commercial Service could lead to additional contracts in line with government operations and software needs.

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Notice Information

Notice Title

CO - ITSM service management software contract

Notice Description

This contract has already been awarded and is published for transparency purposes. The Cabinet Office supports the Prime Minister and ensures the effective running of government. It is also the corporate headquarters for government, in partnership with HM Treasury, and takes the lead in certain critical policy areas. The contract is for the provision of an ITSM Service Desk software solution. The contract is a call-off from the CCS G-Cloud 9 framework ref RM1557ix.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-fb1772f9-348e-4595-9fa5-14106b7f126e
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/3479d5b1-3e9f-425b-abaf-e0c39ccb8d78
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48000000 - Software package and information systems

Notice Value(s)

Tender Value
£120,960 £100K-£500K
Lots Value
Not specified
Awards Value
£120,960 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
17 May 20187 years ago
Submission Deadline
30 Nov 2017Expired
Future Notice Date
Not specified
Award Date
30 Nov 20178 years ago
Contract Period
1 Dec 2017 - 30 Nov 2019 1-2 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
CROWN COMMERCIAL SERVICE
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LIVERPOOL
Postcode
L3 9PP
Post Town
Liverpool
Country
England
Major Region (ITL 1)
TLD North West (England)
Basic Region (ITL 2)
TLD7 Merseyside
Small Region (ITL 3)
TLD72 Liverpool
Delivery Location
Not specified
Local Authority
Liverpool
Electoral Ward
City Centre North
Westminster Constituency
Liverpool Riverside

Supplier Information

Number of Suppliers
1
Supplier Name

FRESHWORKS TECHNOLOGIES

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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