Planning

(CF EE) Westminster Advice Service

WESTMINSTER CITY COUNCIL

This public procurement record has 1 release in its history.

Planning

16 Sep 2024 at 16:02

Market Engagement Notice
Summary of the contracting process

Westminster City Council is currently in the planning stage for the tender titled "(CF EE) Westminster Advice Service," focusing on providing a range of advisory services to support residents with issues including benefits, debt, housing, and energy support. This contract, under the CPV classification for Foreign affairs and other services, Legal advisory and information services, and Services furnished by specialist organisations, is situated in London, United Kingdom. An early engagement notice was published on 16 September 2024, with an engagement end date set for 30 September 2024. The anticipated contract term will be five and a half years with the option to extend by two additional years.

This tender presents robust opportunities for businesses specialising in welfare, debt, employment, housing, finance advice, immigration, and energy support who are interested in expanding their service portfolio in the public sector. SMEs and VCSEs stand to benefit significantly due to the tender's suitability requirements, which encourage their participation. Businesses that can provide a multi-level advisory service, encompassing information dissemination, advice, and casework, will find this opportunity particularly attractive. Registering with the City of Westminster Procurement and Contracts portal is free, providing easy access to procurement documents and the ability to submit queries.

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Notice Information

Notice Title

(CF EE) Westminster Advice Service

Notice Description

The Westminster Advice Service Partnership provides advisory services to support residents with; claiming benefits, debt problems, housing applications and challenges, energy support and planning applications. It includes telephone and online support, face to face appointments, drop-in sessions, and a referral network to cross refer between agencies. Areas of advisory focus include; welfare benefits, debt (including advice on switching energy suppliers and issuing of Debt Relief Orders), employment advice (not employability advice), housing (any issues related), managing and borrowing money, information and advice on income maximisation through finance advice, immigration to OISC level 1 and 2, energy advice and other advice specific to priority care groups. The service will consist of the following components and will be delivered across three levels. All levels will be expected to be accessible to all service users: Information (Level One) - An information service gives clients the information they need, for them to know and do more about their situation. It can include signposting, providing factual information about the role of another organisation, and/or how to find or contact that organisation. Responsibility for taking any further action rests with the client. Advice (Level Two) - An advice service involves: a diagnosis of the client's enquiry and the issues involved, giving information and explaining options, identifying further action the client can take, and some assistance: e.g. contacting third parties to seek information; filling in forms. This would usually be completed with one interview although there may be some follow-up work. The client would take responsibility for any further action. Advice with Casework (Level Three) - Some advice with casework service includes all the elements of an advice service previously listed and also involves taking action on behalf of the client to move the case on. It could include negotiating on behalf of the client with third parties on the telephone, by letter or face-to-face. It will usually involve follow-up work and the adviser would take responsibility for this. We're currently anticipating a contract term of five and a half years and a two year allowable extension (5.5 + 2). Additional information: This opportunity and all associated procurement documents will be accessible via our City of Westminster Procurement and Contracts portal ("the Portal"), kindly visit https://wcc.ukp.app.jaggaer.com and search for the following reference: "PRJ_30064". If you have any questions, please submit these through the portal. Our portal is free to register on. To view details of the Opportunity via the Portal please click the following link and click on Opportunities: https://wcc.ukp.app.jaggaer.com

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-fb5768e8-bbcd-4006-9627-c8a13d134652
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/bbbfb143-1785-4f0f-be19-2c5e9a7fac74
Current Stage
Planning
All Stages
Planning

Procurement Classification

Notice Type
Market Engagement Notice
Procurement Type
Standard
Procurement Category
Not specified
Procurement Method
Not Specified
Procurement Method Details
Not specified
Tender Suitability
SME, VCSE
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

75 - Administration, defence and social security services

79 - Business services: law, marketing, consulting, recruitment, printing and security

98 - Other community, social and personal services

CPV Codes

75210000 - Foreign affairs and other services

79140000 - Legal advisory and information services

98113000 - Services furnished by specialist organisations

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
16 Sep 20241 years ago
Submission Deadline
Not specified
Future Notice Date
30 Sep 2024Expired
Award Date
Not specified
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Planning
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
WESTMINSTER CITY COUNCIL
Contact Name
James Richardson
Contact Email
jrichardson1@westminster.gov.uk
Contact Phone
Not specified

Buyer Location

Locality
LONDON
Postcode
SW1E 6QP
Post Town
South West London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI35 Westminster and City of London
Delivery Location
TLI London
Local Authority
Westminster
Electoral Ward
St James's
Westminster Constituency
Cities of London and Westminster

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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