Tender

FH286 Out Of Hours Call Monitoring Service

FUTURES HOUSING GROUP

This public procurement record has 1 release in its history.

Tender

22 Aug 2018 at 16:45

Summary of the contracting process

The procurement process titled "FH286 Out Of Hours Call Monitoring Service" is being conducted by Futures Housing Group, located in Derby, England. This procurement falls under the services category, specifically focusing on call centre operations. The current stage of the procurement is the open tender phase, which commenced with the publication date of 22nd August 2018. The deadline for submissions is set for 20th September 2018, with the contract period expected to start from 22nd October 2018 and last up to three years.

This tender presents a valuable opportunity for small and medium-sized enterprises (SMEs) that specialise in call centre services to expand their operations. Companies that have experience in managing out-of-hours services and possess the necessary qualifications are well-suited to compete for this contract. Successful bidders will not only gain a significant contract with a reputable housing group but will also enhance their credibility and market presence within the sector.

Find more tenders on our Open Data Platform.
How relevant is this notice?

D3 Tenders Premium

Win More Public Sector Contracts

AI-powered tender discovery, pipeline management, and market intelligence — everything you need to grow your public sector business.

Notice Title

FH286 Out Of Hours Call Monitoring Service

Notice Description

Futures Housing Group (FHG) seeks to appoint a suitably qualified and financially sound economic operator to manage our out of office hours call monitoring service with some office hours cover during the contract period, all services to be carried out as per our scope of works within the ITT document.The period of this contract will be up to three years including a one year initial period and with unilateral right to extend for a further period not exceeding two years.

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-fbf9ba55-a5f6-441b-8b90-d841cc667b75
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/ae99e97d-a021-4c7f-abcd-775c3909ff83
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security


CPV Codes

79512000 - Call centre

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
22 Aug 20187 years ago
Submission Deadline
20 Sep 2018Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
21 Oct 2018 - 21 Oct 2021 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Contracting Authority (Buyer)

Main Buyer
FUTURES HOUSING GROUP
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
DERBY
Postcode
DE5 3RE
Post Town
Derby
Country
England

Major Region (ITL 1)
TLF East Midlands (England)
Basic Region (ITL 2)
TLF1 Derbyshire and Nottinghamshire
Small Region (ITL 3)
TLF13 South and West Derbyshire
Delivery Location
TLF East Midlands (England)

Local Authority
Amber Valley
Electoral Ward
Crich & South Wingfield
Westminster Constituency
Amber Valley

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

{
    "tag": [
        "compiled"
    ],
    "id": "ocds-b5fd17-fbf9ba55-a5f6-441b-8b90-d841cc667b75-2018-08-22T17:45:04+01:00",
    "date": "2018-08-22T17:45:04+01:00",
    "ocid": "ocds-b5fd17-fbf9ba55-a5f6-441b-8b90-d841cc667b75",
    "language": "en",
    "initiationType": "tender",
    "tender": {
        "id": "MT213014",
        "title": "FH286 Out Of Hours Call Monitoring Service",
        "description": "Futures Housing Group (FHG) seeks to appoint a suitably qualified and financially sound economic operator to manage our out of office hours call monitoring service with some office hours cover during the contract period, all services to be carried out as per our scope of works within the ITT document.The period of this contract will be up to three years including a one year initial period and with unilateral right to extend for a further period not exceeding two years.",
        "datePublished": "2018-08-22T17:45:04+01:00",
        "status": "active",
        "classification": {
            "scheme": "CPV",
            "id": "79512000",
            "description": "Call centre"
        },
        "items": [
            {
                "id": "1",
                "deliveryAddresses": [
                    {
                        "region": "East Midlands",
                        "countryName": "United Kingdom"
                    }
                ]
            }
        ],
        "procurementMethod": "open",
        "procurementMethodDetails": "Open procedure",
        "tenderPeriod": {
            "endDate": "2018-09-20T23:59:59+01:00"
        },
        "contractPeriod": {
            "startDate": "2018-10-22T00:00:00+01:00",
            "endDate": "2021-10-21T23:59:59+01:00"
        },
        "suitability": {
            "sme": true,
            "vcse": false
        },
        "mainProcurementCategory": "services",
        "documents": [
            {
                "id": "1",
                "documentType": "tenderNotice",
                "description": "Opportunity notice on Contracts Finder",
                "url": "https://www.contractsfinder.service.gov.uk/Notice/ae99e97d-a021-4c7f-abcd-775c3909ff83",
                "datePublished": "2018-08-22T17:45:04+01:00",
                "format": "text/html",
                "language": "en"
            },
            {
                "id": "2",
                "documentType": "tenderNotice",
                "description": "NOTE: To register your interest in this notice and obtain any additional information please visit the myTenders Web Site at the link provided.",
                "url": "https://www.mytenders.co.uk/search/show/search_view.aspx?ID=AUG155263"
            }
        ]
    },
    "parties": [
        {
            "id": "GB-CFS-30507",
            "name": "Futures Housing Group",
            "identifier": {
                "legalName": "Futures Housing Group"
            },
            "address": {
                "streetAddress": "PO Box 6458 Asher Lane, Ripley",
                "locality": "Derby",
                "postalCode": "DE5 3RE",
                "countryName": "England"
            },
            "contactPoint": {
                "email": "procurementteam@futureshg.co.uk",
                "telephone": "+44 8450948388"
            },
            "details": {
                "url": "http://www.procuringourfutures.co.uk"
            },
            "roles": [
                "buyer"
            ]
        }
    ],
    "buyer": {
        "id": "GB-CFS-30507",
        "name": "Futures Housing Group"
    }
}