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2026-030 IT Service Management (ITSM)

Ofgem

This public procurement record has 1 release in its history.

Award

20 Oct 2026 at 17:45

Award Notice
Summary of the contracting process

Ofgem procured an Ivanti Information Technology Service Management (ITSM) solution: a secure, cloud-based platform for handling IT service requests, incidents, problems, changes and related operations. The contract covers software licences, support, maintenance and professional services, alongside a wider Enterprise Service Management platform for functions including Human Resources, Facilities Management, Security Operations and Project Management. Capabilities include self-service, a service catalogue, asset and configuration management, workflow automation, system integration, artificial intelligence, reporting and dashboards. This is a technology services requirement, including computer support and consultancy (CPV 72500000). Ofgem is the buyer, based in London; the listed delivery locations span the United Kingdom and several other locations worldwide.

The procurement is complete and was awarded to Ivanti UK Limited. Ofgem used an open procedure. The award was made on 2 September 2026, for £300,000. The contract period runs from 2 September 2026 to 30 July 2027. The tender submission deadline was 1 January 2026. The procurement was classified as a services contract, and small and medium-sized enterprises were considered suitable to participate. The published evaluation criteria are not included in the process data, so the basis on which bids were assessed cannot be described here.

This award demonstrates demand at Ofgem for an integrated service-management platform that supports both IT operations and wider corporate functions. A credible competitor for a future requirement of this kind would need to supply and maintain enterprise ITSM software, provide responsive support and professional services, and demonstrate that its platform can securely manage requests, incidents, problems and changes. Relevant product capabilities include self-service, service catalogues, asset and configuration management, workflow automation, integrations, AI-assisted functions, reporting and dashboards. Suppliers should also be able to support use across areas such as HR, facilities, security operations and project management, rather than IT alone. The award to a specialist platform provider indicates that product capability and the ability to implement and support a broad service-management solution are central to this buyer’s requirement.

How relevant is this notice?

Notice Information

Notice Title

2026-030 IT Service Management (ITSM)

Notice Description

This contract is for a supplier to provide the Ivanti Information Technology Service Management (ITSM) solution. This includes the associated software licences, support, maintenance, and professional services required to enable its effective use. The solution will provide Ofgem with a secure, cloud-based platform to manage, track and resolve IT service requests, incidents, problems, changes and related operational activities through a structured and controlled service management environment. The supplier will be responsible for providing a comprehensive Enterprise Service Management platform that supports not only IT service delivery but also wider business functions such as Human Resources, Facilities Management, Security Operations and Project Management. The solution will include self-service capabilities, service catalogue functionality, asset and configuration management, workflow automation, systems integration, artificial intelligence features, reporting tools and dashboard functionality to improve service delivery and operational performance.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-fc08a0a1-13ab-4368-9a25-5e708cfd4899
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/542e145b-9ff7-4f94-bc4d-08971d755db3
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72500000 - Computer-related services

72600000 - Computer support and consultancy services

72610000 - Computer support services

72611000 - Technical computer support services

Notice Value(s)

Tender Value
£300,000 £100K-£500K
Lots Value
Not specified
Awards Value
£300,000 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
20 Oct 20261 weeks ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
2 Sep 20261 months ago
Contract Period
2 Sep 2026 - 30 Jul 2027 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Ofgem
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
E14 4PU
Postcode Area
East London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI4 Inner London - East
Small Region (ITL 3)
TLI42 Tower Hamlets
Delivery Location
Not specified
Local Authority
Tower Hamlets
Electoral Ward
Canary Wharf
Westminster Constituency
Poplar and Limehouse

Supplier Information

Number of Suppliers
1
Supplier Name

Ivanti UK Ltd

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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