Award

Lot 2 Technology Enabled Care Services

WAKEFIELD AND DISTRICT HOUSING LIMITED

This public procurement record has 1 release in its history.

Award

03 Nov 2021 at 12:09

Award Notice
Summary of the contracting process

Wakefield and District Housing Limited is seeking a service provider to manage maintenance and repairs for its Care Link Independent Living Schemes and associated equipment through the tender titled "Lot 2 Technology Enabled Care Services". This procurement falls under the customer-care services category and has an award value of £390,000, with the contract set to commence on 1st November 2021 and continue until 31st October 2024, possibly extendable for an additional 24 months. The tender process has been completed, with the awarded contract to Network Communications Systems Limited officially announced on 8th October 2021.

This tender presents a significant opportunity for service and maintenance providers, particularly small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs), to engage in an essential service supporting community health and safety. Companies specialising in customer care and technical service responses, especially those capable of 24/7 operations and quick response times, would be well-positioned to compete for this contract, further contributing to their growth in the public sector market.

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Notice Information

Notice Title

Lot 2 Technology Enabled Care Services

Notice Description

The Contract scope is required to cover the Service, Maintenance and Repair to Wakefield and District Housing's Care Link Independent Living Schemes, UAC Dispersed Schemes, Central / Local Receivers, Pendants, Master Units and Smoke Alarms. This Contract does not include for the Service and Maintenance of the WDH Care Link Control Centre nor the provision of new Telecare Equipment for example Pendants and Master Units. The WDH Care Link Control Centre is based at Navigation House, Whistler Drive, Castleford WF10 5HX. The WDH Care Link Control Centre monitors approximately (these number will vary and are dependent on operational changes) 12,100 connections together with personal records on the system consisting of an envisaged 34 Independent Living Schemes, 272 Dispersed Schemes, Central / local receivers with Pendants, Smoke Alarms and a range of other Telecare sensors/alarms which are also monitored. The Contract will cover the Servicing, Maintenance and Repairs of all Independent Living Schemes, UAC Dispersed Schemes, Central / Local Receivers, Pendants, Master Units, Smoke alarms, Power Supply Charger units and Batteries for a 12 month period which may be extended for a further two periods each of twelve months giving up to a potential 36 months in total. The Successful Tenderer must provide a complete service to cover the following requirements of this contract: * 24 hours per day; * 7 days a week * 365 (366 in a leap year) days a year including public and statutory holidays. * Upon receipt of a call received from the WDH Care Link Control Centre, the Successful Tenderer must carry out a service response, site visit and complete a repair within 4 hours of receiving the reported fault.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-fc3d5d45-a886-4803-a4c6-fe261e0d6c3a
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/7b0480c5-3e22-41fe-a82d-ea594616bf97
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Other -
Tender Suitability
SME, VCSE
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79342320 - Customer-care services

Notice Value(s)

Tender Value
£390,000 £100K-£500K
Lots Value
Not specified
Awards Value
£390,000 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
3 Nov 20214 years ago
Submission Deadline
24 Sep 2021Expired
Future Notice Date
Not specified
Award Date
7 Oct 20214 years ago
Contract Period
1 Nov 2021 - 31 Oct 2024 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
WAKEFIELD AND DISTRICT HOUSING LIMITED
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
CASTLEFORD
Postcode
WF10 5HX
Post Town
Wakefield
Country
England
Major Region (ITL 1)
TLE Yorkshire and The Humber
Basic Region (ITL 2)
TLE4 West Yorkshire
Small Region (ITL 3)
TLE45 Wakefield
Delivery Location
TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England)
Local Authority
Wakefield
Electoral Ward
Castleford Central and Glasshoughton
Westminster Constituency
Pontefract, Castleford and Knottingley

Supplier Information

Number of Suppliers
1
Supplier Name

NETWORK COMMUNICATIONS SYSTEMS

Further Information

Notice Documents

Notice URLs

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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