Award

Provision of Citizen Portal CRM Portal - AWARD

SUSSEX POLICE

This public procurement record has 1 release in its history.

Award

19 May 2025 at 14:47

Summary of the contracting process

Sussex Police has completed the award stage of its procurement process for the "Provision of Citizen Portal CRM Portal," under CPV code 48612000, which relates to a database-management system. This contract involves the supply of a cloud-based customer relationship management tool focused on serving victims by enabling automatic and personalised communication. The procurement focuses on the broader region, including the UK and several overseas territories. The tender period concluded on 16th July 2024, with the contract set to commence on 23rd September 2024 and run until 22nd September 2030. The procurement was classified under the goods category, with no specific suitability requirements for SMEs or VCSEs, and the winning supplier is Softcat.

This tender presents significant opportunities for businesses specialising in advanced CRM solutions and database management. Companies that can deliver sophisticated cloud-based systems tailored to public sector needs, especially those facilitating efficient communication between public authorities and citizens, will find this opportunity beneficial. Although the contract is not specifically tailored to SMEs or VCSEs, larger organisations with the requisite capabilities and experience in similar projects are well-positioned to engage with similar procurement activities in the future, as evidenced by the successful bid from Softcat.

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Notice Title

Provision of Citizen Portal CRM Portal - AWARD

Notice Description

A cloud based customer relationship management tool, which enables automatic updates that can also be personalised and two-way between the Authority and members of the public, mainly focusing on victims.

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-fc880295-f89d-439a-8b4e-3431998ea6a8
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/0d2cc864-d429-4285-b639-34c86337d36a
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Goods
Procurement Method
Not Specified
Procurement Method Details
Other -
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems


CPV Codes

48612000 - Database-management system

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
19 May 20259 months ago
Submission Deadline
16 Jul 2024Expired
Future Notice Date
Not specified
Award Date
27 Aug 20241 years ago
Contract Period
22 Sep 2024 - 22 Sep 2030 Over 5 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Contracting Authority (Buyer)

Main Buyer
SUSSEX POLICE
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
SUSSEX
Postcode
BN7 2DZ
Post Town
Brighton
Country
England

Major Region (ITL 1)
TLJ South East (England)
Basic Region (ITL 2)
TLJ2 Surrey, East and West Sussex
Small Region (ITL 3)
TLJ22 East Sussex CC
Delivery Location
Not specified

Local Authority
Lewes
Electoral Ward
Lewes Bridge
Westminster Constituency
Lewes

Supplier Information

Number of Suppliers
1
Supplier Name

SOFTCAT

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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