Award

Temporary COVID-19 Welfare Call Centre

HAMPSHIRE COUNTY COUNCIL

This public procurement record has 1 release in its history.

Award

02 Apr 2020 at 08:16

Award Notice
Summary of the contracting process

The procurement process involves Hampshire County Council as the buying organisation, which has awarded a contract titled "Temporary COVID-19 Welfare Call Centre." This project falls within the services industry, specifically under the call centre category. The location of service delivery is in the South East of the United Kingdom. The procurement method used was a limited negotiated procedure without prior publication, with the tender process concluding on 30 March 2020. The contract commenced on 31 March 2020 and is set to run until 30 September 2020. The total value of the awarded contract is £900,000.

This tender presents significant opportunities for small and medium-sized enterprises (SMEs) specialising in call centre services or related support services. Companies that have existing infrastructure and workforce capabilities will be particularly well-suited to compete for this contract. As Hampshire County Council aimed to provide vital support concerning COVID-19, businesses that can offer efficient information and advice services are encouraged to explore similar forthcoming procurement opportunities, especially as the demand for such services continues evolving post-pandemic.

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Notice Information

Notice Title

Temporary COVID-19 Welfare Call Centre

Notice Description

This contract is for the provision of a temporary call centre to provide information, advice and signposting for residents of Hampshire in relation to COVID-19. In particular the service will focus on those individuals advised to self-isolate for an extended period of time and their families. The Council does not have the capacity to provide this service itself and is therefore purchasing call centre capacity from a supplier has existing infrastructure and workforce who can deliver this service.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-fd0b0efc-d5c5-469c-9320-d57d0aad1d16
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/f4765044-93a5-4601-a212-05feea9b3611
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Limited
Procurement Method Details
Negotiated procedure without prior publication (above threshold)
Tender Suitability
SME
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79512000 - Call centre

Notice Value(s)

Tender Value
£900,000 £500K-£1M
Lots Value
Not specified
Awards Value
£900,000 £500K-£1M
Contracts Value
Not specified

Notice Dates

Publication Date
2 Apr 20205 years ago
Submission Deadline
30 Mar 2020Expired
Future Notice Date
Not specified
Award Date
30 Mar 20205 years ago
Contract Period
30 Mar 2020 - 30 Sep 2020 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
HAMPSHIRE COUNTY COUNCIL
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
WINCHESTER
Postcode
SO23 8ZB
Post Town
Southampton
Country
England
Major Region (ITL 1)
TLJ South East (England)
Basic Region (ITL 2)
TLJ3 Hampshire and Isle of Wight
Small Region (ITL 3)
TLJ36 Central Hampshire
Delivery Location
TLJ South East (England)
Local Authority
Winchester
Electoral Ward
St Michael
Westminster Constituency
Winchester

Supplier Information

Number of Suppliers
1
Supplier Name

IMPACT CALL CENTRE

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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