Award

IT Managed Services

FINANCIAL OMBUDSMAN SERVICE

This public procurement record has 2 releases in its history.

AwardUpdate

06 Apr 2022 at 16:34

Award Notice
Award

06 Apr 2022 at 16:34

Award Notice
Summary of the contracting process

The procurement process involves the Financial Ombudsman Service seeking IT Managed Services with a total contract value of £16,336,546. The contract aims to provide ongoing support, maintenance, and development for various IT systems including a case management system and a cloud-based enterprise data warehouse. The procurement method used was a selective competitive procedure with negotiation, which is designed for larger contracts. Key dates include the contract start on 29 April 2022 and an end date of 28 April 2026, with the tender period concluded on 7 February 2022. The contract is classified under the CPV code 72000000, which pertains to IT services: consulting, software development, Internet and support, with services set to be delivered in London, United Kingdom.

This tender presents a significant opportunity for IT service providers, especially those offering consulting, software development, and support services. Companies with capabilities in cloud services, data warehousing, and bespoke software solutions would be particularly well-suited to compete for this contract. The requirement for ongoing support and ad-hoc resources creates avenues for both large firms and experienced SMEs in the technology sector to engage with the Financial Ombudsman Service and potentially expand their service offerings within the public sector.

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Notice Information

Notice Title

IT Managed Services

Notice Description

Contract for the provision of managed IT services to encompass: 1)Ongoing support, maintenance and development of our case management system; 2) Ongoing support, maintenance and development of our new cloud-based enterprise data warehouse; 3) Design, development and ongoing support and maintenance of a new digital engagement capability for our business; and 4) Provision of IT resources on demand to augment the Financial Ombudsman Service's team on an ad-hoc basis.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-fda41423-2871-44f8-bdf9-139d9029f055
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/befa0c1b-dd1d-4c80-9697-3a446dd4478a
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Competitive procedure with negotiation (above threshold)
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
£16,336,546 £10M-£100M
Lots Value
Not specified
Awards Value
£16,336,546 £10M-£100M
Contracts Value
Not specified

Notice Dates

Publication Date
6 Apr 20223 years ago
Submission Deadline
7 Feb 2022Expired
Future Notice Date
Not specified
Award Date
29 Mar 20223 years ago
Contract Period
28 Apr 2022 - 28 Apr 2026 4-5 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
FINANCIAL OMBUDSMAN SERVICE
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
E14 9SR
Post Town
East London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI4 Inner London - East
Small Region (ITL 3)
TLI42 Tower Hamlets
Delivery Location
TLI London
Local Authority
Tower Hamlets
Electoral Ward
Canary Wharf
Westminster Constituency
Poplar and Limehouse

Supplier Information

Number of Suppliers
1
Supplier Name

TATA CONSULTANCY SERVICES

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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