Award

Review of Customer Contact Operating Model

HOME OFFICE

This public procurement record has 1 release in its history.

Award

29 Nov 2024 at 11:17

Award Notice
Summary of the contracting process

The Home Office has completed the tender process for the "Review of Customer Contact Operating Model" within the business services industry category, specifically covering law, marketing, consulting, recruitment, printing, and security services. This contract, valued at £326,490, required a competitive dialogue above the threshold and was awarded through a selective procurement method. The contract commenced on 1st April 2024 and is scheduled to end on 29th November 2024. The procurement stage is currently in the award phase, with the award notice published on 29th November 2024. Delivery is expected across the North East and North West regions of the United Kingdom, with the focal address in Liverpool, postal code L3 1QY.

This tender provides significant growth opportunities for businesses specialising in consulting services to enhance customer contact operations. Firms experienced in delivering strategic operational improvements and innovations in customer service frameworks will find this contract particularly beneficial. Additionally, large-scale businesses adept at handling complex projects within stringent timelines are well-suited to participate in similar procurement opportunities offered by the Home Office. The competitive dialogue method encourages robust engagement, ensuring that only well-aligned, capable enterprises are considered, benefitting businesses capable of value-driven, high-quality service delivery.

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Notice Information

Notice Title

Review of Customer Contact Operating Model

Notice Description

Awarded Contract for the supply of Review of Customer Contact Operating Model

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-fdbcd872-e42a-4833-995f-0ea62446fb04
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/1795f1b8-739e-4b9c-bfcc-ab5db35760f8
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Competitive dialogue (above threshold)
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79000000 - Business services: law, marketing, consulting, recruitment, printing and security

Notice Value(s)

Tender Value
£326,490 £100K-£500K
Lots Value
Not specified
Awards Value
£326,490 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
29 Nov 20241 years ago
Submission Deadline
1 Mar 2024Expired
Future Notice Date
Not specified
Award Date
31 Mar 20241 years ago
Contract Period
31 Mar 2024 - 29 Nov 2024 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
HOME OFFICE
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LIVERPOOL
Postcode
L3 1QY
Post Town
Liverpool
Country
England
Major Region (ITL 1)
TLD North West (England)
Basic Region (ITL 2)
TLD7 Merseyside
Small Region (ITL 3)
TLD72 Liverpool
Delivery Location
TLC North East (England), TLD North West (England)
Local Authority
Liverpool
Electoral Ward
Waterfront South
Westminster Constituency
Liverpool Riverside

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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