Planning

Complaints, Enquiries, FOI Case Management Solution - Request for Information

ESSEX COUNTY COUNCIL

This public procurement record has 1 release in its history.

Planning

17 Oct 2023 at 13:30

Market Engagement Notice
Summary of the contracting process

The Essex County Council is planning a procurement process for a Complaints, Enquiries, FOI Case Management Solution. The solution aims to streamline various case management processes including FOI requests, data breaches, and complaints. Interested suppliers must submit their response by 12:00 on Tuesday 31st October 2023. The location of the project is in England, United Kingdom. The procurement stage is currently in the planning phase, with an engagement end date of 31st October 2023.

This tender presents an opportunity for IT service providers specialising in consulting, software development, and support. The project requires a Software as a Solution (SaaS) offering with workflows to manage case tracking efficiently. Suppliers with expertise in communication software and miscellaneous software packages would find this tender well-suited for their business. The procurement process aims to enhance customer and user experience through modern and cost-effective technology solutions, in compliance with UK GDPR regulations.

Find more tenders on our Open Data Platform.
How relevant is this notice?

D3 Tenders Premium

Win More Public Sector Contracts

AI-powered tender discovery, pipeline management, and market intelligence — everything you need to grow your public sector business.

Start Free Trial Book a Demo
All Features Pricing

Notice Information

Notice Title

Complaints, Enquiries, FOI Case Management Solution - Request for Information

Notice Description

Essex County Council (ECC) seeks input from the market to develop future requirements for a Complaints, Enquiries and Freedom of Information (FOI) request Case Management Solution utilising modern, flexible, cost-effective technology solutions for better customer and user experience. A solution is required to manage: * FOI and Environmental Information Regulations (EIR) requests * Subject Access Requests (SAR) * Data breach Incidents * Local Government and Social Care Ombudsman and Information Commissioners Office (ICO) enquiries * Corporate Compliments and Comments * Statutory and Non-statutory Complaints * MP / Councillor Enquiries The end solution will be used to capture, process, resolve and report across these key areas. ECC is seeking a Software as a Solution (SaaS) offering with workflows that manage case tracking in these areas. Any solution needs to support overall Local Authority (LA) compliance with UK General Data Protection Regulations (GDPR). Interested suppliers are invited to attend a demonstration session, this is expected to take place in late October / early November. Schedule to be confirmed. Suppliers are invited to provide their response by 12:00 on Tuesday 31st October 2023.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-fdd05fb4-2a09-4b41-a986-1aa93e2e5b38
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/d08810af-f864-4160-ac01-958d5f4e376c
Current Stage
Planning
All Stages
Planning

Procurement Classification

Notice Type
Market Engagement Notice
Procurement Type
Standard
Procurement Category
Not specified
Procurement Method
Not Specified
Procurement Method Details
Not specified
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

72 - IT services: consulting, software development, Internet and support

CPV Codes

48510000 - Communication software package

48810000 - Information systems

48900000 - Miscellaneous software package and computer systems

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
£75,000 Under £100K
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
17 Oct 20232 years ago
Submission Deadline
Not specified
Future Notice Date
31 Oct 2023Expired
Award Date
Not specified
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Planning
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
ESSEX COUNTY COUNCIL
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
CHELMSFORD
Postcode
CM1 1QH
Post Town
Chelmsford
Country
England
Major Region (ITL 1)
TLH East (England)
Basic Region (ITL 2)
TLH3 Essex
Small Region (ITL 3)
TLH36 Heart of Essex
Delivery Location
TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England)
Local Authority
Chelmsford
Electoral Ward
Moulsham and Central
Westminster Constituency
Chelmsford

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

{
    "tag": [
        "compiled"
    ],
    "id": "ocds-b5fd17-fdd05fb4-2a09-4b41-a986-1aa93e2e5b38-2023-10-17T14:30:41+01:00",
    "date": "2023-10-17T14:30:41+01:00",
    "ocid": "ocds-b5fd17-fdd05fb4-2a09-4b41-a986-1aa93e2e5b38",
    "language": "en",
    "initiationType": "tender",
    "title": "Complaints, Enquiries, FOI Case Management Solution - Request for Information",
    "planning": {
        "milestones": [
            {
                "id": "1",
                "title": "Engagement end date",
                "type": "engagement",
                "dueDate": "2023-10-31T23:59:59Z"
            }
        ],
        "documents": [
            {
                "id": "1",
                "documentType": "marketEngagementNotice",
                "description": "Early engagement notice on Contracts Finder",
                "url": "https://www.contractsfinder.service.gov.uk/Notice/d08810af-f864-4160-ac01-958d5f4e376c",
                "datePublished": "2023-10-17T14:30:41+01:00",
                "format": "text/html",
                "language": "en"
            }
        ]
    },
    "tender": {
        "id": "ECC001-DN694800-27039473",
        "title": "Complaints, Enquiries, FOI Case Management Solution - Request for Information",
        "description": "Essex County Council (ECC) seeks input from the market to develop future requirements for a Complaints, Enquiries and Freedom of Information (FOI) request Case Management Solution utilising modern, flexible, cost-effective technology solutions for better customer and user experience. A solution is required to manage: * FOI and Environmental Information Regulations (EIR) requests * Subject Access Requests (SAR) * Data breach Incidents * Local Government and Social Care Ombudsman and Information Commissioners Office (ICO) enquiries * Corporate Compliments and Comments * Statutory and Non-statutory Complaints * MP / Councillor Enquiries The end solution will be used to capture, process, resolve and report across these key areas. ECC is seeking a Software as a Solution (SaaS) offering with workflows that manage case tracking in these areas. Any solution needs to support overall Local Authority (LA) compliance with UK General Data Protection Regulations (GDPR). Interested suppliers are invited to attend a demonstration session, this is expected to take place in late October / early November. Schedule to be confirmed. Suppliers are invited to provide their response by 12:00 on Tuesday 31st October 2023.",
        "status": "planning",
        "classification": {
            "scheme": "CPV",
            "id": "72000000",
            "description": "IT services: consulting, software development, Internet and support"
        },
        "additionalClassifications": [
            {
                "scheme": "CPV",
                "id": "48900000",
                "description": "Miscellaneous software package and computer systems"
            },
            {
                "scheme": "CPV",
                "id": "48810000",
                "description": "Information systems"
            },
            {
                "scheme": "CPV",
                "id": "48510000",
                "description": "Communication software package"
            }
        ],
        "items": [
            {
                "id": "1",
                "deliveryAddresses": [
                    {
                        "region": "England",
                        "countryName": "United Kingdom"
                    }
                ]
            }
        ],
        "value": {
            "amount": 75000,
            "currency": "GBP"
        },
        "suitability": {
            "sme": false,
            "vcse": false
        }
    },
    "parties": [
        {
            "id": "GB-CFS-186008",
            "name": "Essex County Council",
            "identifier": {
                "legalName": "Essex County Council"
            },
            "address": {
                "streetAddress": "County Hall, Market Road",
                "locality": "Chelmsford",
                "postalCode": "CM1 1QH",
                "countryName": "United Kingdom"
            },
            "contactPoint": {
                "name": "Tyno Tong",
                "email": "Tyno.Tong@essex.gov.uk"
            },
            "details": {
                "url": "https://www.essex.gov.uk/"
            },
            "roles": [
                "buyer"
            ]
        }
    ],
    "buyer": {
        "id": "GB-CFS-186008",
        "name": "Essex County Council"
    }
}