Tender

Service Desk System

UNIVERSITY OF YORK

This public procurement record has 6 releases in its history.

TenderAmendment

28 Feb 2020 at 11:32

TenderAmendment

28 Feb 2020 at 11:32

TenderAmendment

28 Feb 2020 at 11:32

TenderAmendment

28 Feb 2020 at 11:32

TenderAmendment

04 Dec 2019 at 13:51

Tender

03 Dec 2019 at 09:03

Summary of the contracting process

The University of York is currently seeking proposals for a "Service Desk System" via an open procurement process aimed at sourcing a unified Software as a Service (SaaS) solution to streamline existing service desk systems. The tender, which falls under the software package and information systems category (CPV code 48000000), has a tender period closing on 9th April 2020. The contract is set to commence on 1st July 2020, and will last until 30th June 2025. Interested bidders should ensure they respond by the specified deadline and can find further details via the provided links to the university's engagement platform.

This procurement presents significant opportunities for businesses specialising in software solutions, particularly those experienced in service desk systems and SaaS implementations. Companies capable of providing innovative and efficient software services will be well-suited to compete for this contract. It is a prime opportunity for both established firms and emerging companies looking to expand their presence in the public sector, with the prospect of delivering a solution that meets the university's needs while also demonstrating value to potential users.

Find more tenders on our Open Data Platform.
How relevant is this notice?

D3 Tenders Premium

Win More Public Sector Contracts

AI-powered tender discovery, pipeline management, and market intelligence — everything you need to grow your public sector business.

Notice Title

Service Desk System

Notice Description

The University wishes to rationalise and replace its myriad service desk systems with one Software as a Service (SaaS) solution. Please download the document attached to the Market Engagement tab and respond via In-Tend accordingly. Additional information: See: https://in-tendhost.co.uk/york/aspx/Tenders/Current Is a Recurrent Procurement Type? : No

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-fe65ce9e-2222-427d-bd13-a17737ee3ca0
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/1da2defb-0484-4756-840c-8b91beee9bf1
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure (above threshold)
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems


CPV Codes

48000000 - Software package and information systems

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
28 Feb 20205 years ago
Submission Deadline
9 Apr 2020Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
30 Jun 2020 - 30 Jun 2025 Over 5 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Contracting Authority (Buyer)

Main Buyer
UNIVERSITY OF YORK
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
YORK
Postcode
YO10 5DD
Post Town
York
Country
England

Major Region (ITL 1)
TLE Yorkshire and The Humber
Basic Region (ITL 2)
TLE2 North Yorkshire
Small Region (ITL 3)
TLE21 York
Delivery Location
TLE Yorkshire and The Humber

Local Authority
York
Electoral Ward
Hull Road
Westminster Constituency
York Central

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

{
    "tag": [
        "compiled"
    ],
    "id": "ocds-b5fd17-fe65ce9e-2222-427d-bd13-a17737ee3ca0-2020-02-28T11:32:53Z",
    "date": "2020-02-28T11:32:53Z",
    "ocid": "ocds-b5fd17-fe65ce9e-2222-427d-bd13-a17737ee3ca0",
    "language": "en",
    "initiationType": "tender",
    "tender": {
        "id": "UY/PROC/646",
        "title": "Service Desk System",
        "description": "The University wishes to rationalise and replace its myriad service desk systems with one Software as a Service (SaaS) solution. Please download the document attached to the Market Engagement tab and respond via In-Tend accordingly. Additional information: See: https://in-tendhost.co.uk/york/aspx/Tenders/Current Is a Recurrent Procurement Type? : No",
        "datePublished": "2019-12-03T09:03:04Z",
        "status": "active",
        "classification": {
            "scheme": "CPV",
            "id": "48000000",
            "description": "Software package and information systems"
        },
        "items": [
            {
                "id": "1",
                "deliveryAddresses": [
                    {
                        "postalCode": "YO10 5DD"
                    },
                    {
                        "region": "Yorkshire and the Humber",
                        "countryName": "United Kingdom"
                    },
                    {
                        "postalCode": "YO10 5DD"
                    },
                    {
                        "region": "Yorkshire and the Humber",
                        "countryName": "United Kingdom"
                    },
                    {
                        "postalCode": "YO10 5DD"
                    },
                    {
                        "region": "Yorkshire and the Humber",
                        "countryName": "United Kingdom"
                    },
                    {
                        "postalCode": "YO10 5DD"
                    },
                    {
                        "region": "Yorkshire and the Humber",
                        "countryName": "United Kingdom"
                    },
                    {
                        "postalCode": "YO10 5DD"
                    },
                    {
                        "region": "Yorkshire and the Humber",
                        "countryName": "United Kingdom"
                    },
                    {
                        "postalCode": "YO10 5DD"
                    },
                    {
                        "region": "Yorkshire and the Humber",
                        "countryName": "United Kingdom"
                    }
                ]
            }
        ],
        "procurementMethod": "open",
        "procurementMethodDetails": "Open procedure (above threshold)",
        "tenderPeriod": {
            "endDate": "2020-04-09T23:59:59+01:00"
        },
        "contractPeriod": {
            "startDate": "2020-07-01T00:00:00+01:00",
            "endDate": "2025-06-30T23:59:59+01:00"
        },
        "suitability": {
            "sme": false,
            "vcse": false
        },
        "mainProcurementCategory": "services",
        "documents": [
            {
                "id": "1",
                "documentType": "tenderNotice",
                "description": "Opportunity notice on Contracts Finder",
                "url": "https://www.contractsfinder.service.gov.uk/Notice/1da2defb-0484-4756-840c-8b91beee9bf1",
                "datePublished": "2019-12-04T13:51:49Z",
                "format": "text/html",
                "language": "en",
                "dateModified": "2020-02-28T11:32:53Z"
            },
            {
                "id": "2",
                "documentType": "tenderNotice",
                "description": "Additional information on how to apply for this contract",
                "url": "https://in-tendhost.co.uk/york/aspx/"
            }
        ]
    },
    "parties": [
        {
            "id": "GB-CFS-41087",
            "name": "University of York",
            "identifier": {
                "legalName": "University of York"
            },
            "address": {
                "streetAddress": "Helix House, Heslington",
                "locality": "York",
                "postalCode": "YO10 5DD",
                "countryName": "United Kingdom"
            },
            "contactPoint": {
                "name": "Rob Hunt",
                "email": "rob.hunt@york.ac.uk",
                "telephone": "+44 1904328201"
            },
            "roles": [
                "buyer"
            ]
        },
        {
            "id": "GB-CFS-73532",
            "name": "University of York",
            "identifier": {
                "legalName": "University of York"
            },
            "address": {
                "streetAddress": "Heslington, York",
                "locality": "North Yorkshire",
                "postalCode": "YO10 5DD",
                "countryName": "United Kingdom"
            },
            "contactPoint": {
                "name": "Rob Hunt",
                "email": "rob.hunt@york.ac.uk",
                "telephone": "+44 1904328201"
            },
            "roles": [
                "buyer"
            ]
        }
    ],
    "buyer": {
        "id": "GB-CFS-73532",
        "name": "University of York"
    }
}