Award

Technical Support for Server and Desktop Software 2026 -2031

HAMPSHIRE COUNTY COUNCIL

This public procurement record has 1 release in its history.

Award

14 Jan 2026 at 09:35

Award Notice
Summary of the contracting process

Hampshire County Council (HCC), located in Winchester, England, has successfully completed the procurement process for technical support services related to Microsoft server and desktop software. The procurement, titled "Technical Support for Server and Desktop Software 2026 - 2031" with CPV classification 72250000 and 72260000, was part of a selective tender process. It involved a call-off from the Kent Commercial Services Software and Associated Services Framework Y23065. The award stage, completed on 3rd December 2025, resulted in Phoenix Software Limited being selected as the supplier for a contract valued at £220,500. The initial contract period starts on 1st March 2026 and concludes on 1st March 2029, with the primary location for delivery being SO23 8UJ.

This procurement offers significant opportunities for businesses specialising in system and software-related services. While Hampshire County Council chose to engage Phoenix Software Limited, small and medium enterprises (SMEs) are encouraged to pursue future opportunities within similar frameworks, given their suitability. Participating in such tenders not only allows businesses to secure substantial contracts but also facilitates growth by enhancing their portfolio and credibility within the public sector. Companies with expertise in software support services and the infrastructure to meet HCC's needs will find themselves well-positioned for future opportunities in this sector.

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Notice Information

Notice Title

Technical Support for Server and Desktop Software 2026 -2031

Notice Description

HCC requires a 3rd party software support service for all Microsoft server and desktop products in use within HCC. In 2023 HCC IT decided to trial the use of a 3rd Party offering to provide Microsoft Unified Support as the market for alternatives was growing. Following a mini competition exercise, a contract was put in place for a 2 month proof of concept from December 2023 to February 2024 and, following a successful trial, the contract was extended for a maximum of 2 years to February 2026 . The contract with the 3rd party supplier is coming to an end and HCC requires a replacement. Additional information: This requirement was procured using the Kent Commercial Services Software and Associated Services Framework Y23065

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-fe731d5b-944e-43dc-9051-e45be477ee3e
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/4d8ad346-208d-4b3a-8fd5-27869d893344
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72250000 - System and support services

72260000 - Software-related services

Notice Value(s)

Tender Value
£220,500 £100K-£500K
Lots Value
Not specified
Awards Value
£220,500 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
14 Jan 20261 months ago
Submission Deadline
4 Nov 2025Expired
Future Notice Date
Not specified
Award Date
3 Dec 20252 months ago
Contract Period
1 Mar 2026 - 1 Mar 2029 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
HAMPSHIRE COUNTY COUNCIL
Contact Name
Not specified
Contact Email
procurement.support@hants.gov.uk
Contact Phone
Not specified

Buyer Location

Locality
WINCHESTER
Postcode
SO23 8ZB
Post Town
Southampton
Country
England
Major Region (ITL 1)
TLJ South East (England)
Basic Region (ITL 2)
TLJ3 Hampshire and Isle of Wight
Small Region (ITL 3)
TLJ36 Central Hampshire
Delivery Location
Not specified
Local Authority
Winchester
Electoral Ward
St Michael
Westminster Constituency
Winchester

Supplier Information

Number of Suppliers
1
Supplier Name

PHOENIX SOFTWARE

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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