Award

VIVID - Contact Centre Management & QA Software

VIVID

This public procurement record has 1 release in its history.

Award

19 May 2025 at 12:16

Award Notice
Summary of the contracting process

The procurement process led by VIVID, a prominent buyer located in Portsmouth, England, involves the acquisition of contact centre management and quality assurance software. This procurement effort falls under the 'Software package and information systems' industry category. The procurement method chosen is a direct award, with the contract awarded to Route 101 Limited on 1st May 2025. The contract period spans from 1st June 2025 to 31st May 2026. The total value of the awarded contract is approximately £20,807.28, and the services are to be delivered to the South East region of the United Kingdom.

This tender represents a significant opportunity for businesses specialising in software and IT services, particularly those with expertise in developing and managing contact centre solutions. Being an SME-friendly procurement process, it is especially suited to small and medium-sized enterprises that can offer competitive software solutions and services. The contract with VIVID showcases the potential for future collaboration and growth opportunities within the technology and customer service management sectors.

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Notice Information

Notice Title

VIVID - Contact Centre Management & QA Software

Notice Description

Purchasing of contact centre management and QA software

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-ffb7ef8c-a12a-4664-97ac-1f77e3b19321
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/0abe1ab3-8967-48aa-8689-6b52aa73ebc9
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Direct
Procurement Method Details
Direct award
Tender Suitability
SME
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48000000 - Software package and information systems

Notice Value(s)

Tender Value
£20,000 Under £100K
Lots Value
Not specified
Awards Value
£20,807 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
19 May 20259 months ago
Submission Deadline
1 May 2025Expired
Future Notice Date
Not specified
Award Date
30 Apr 20259 months ago
Contract Period
31 May 2025 - 31 May 2026 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
VIVID
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
PORTSMOUTH
Postcode
PO2 8HB
Post Town
Portsmouth
Country
England
Major Region (ITL 1)
TLJ South East (England)
Basic Region (ITL 2)
TLJ3 Hampshire and Isle of Wight
Small Region (ITL 3)
TLJ31 Portsmouth
Delivery Location
TLJ South East (England)
Local Authority
Portsmouth
Electoral Ward
Nelson
Westminster Constituency
Portsmouth North

Supplier Information

Number of Suppliers
1
Supplier Name

ROUTE 101

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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