Award

HDC 418 Call Centre Project

HARBOROUGH DISTRICT COUNCIL

This public procurement record has 1 release in its history.

Award

03 Sep 2021 at 20:02

Award Notice
Summary of the contracting process

The Harborough District Council has successfully completed the procurement process for the "HDC 418 Call Centre Project," which aimed to provide consultancy services to support customer services transformation. The project falls under the business and management consultancy sector, with a value of £285,900. The procurement method was a selective call-off from a framework agreement, with the tender period concluding on 30th June 2021. The contract commenced on 5th July 2021 and ran until 31st March 2023, with the delivery taking place in the East Midlands, United Kingdom.

This procurement offers a significant opportunity for SMEs specialising in management consultancy to expand their business. Companies with expertise in customer service transformation would find this tender particularly relevant. Engaging in similar projects with local authorities can help establish a strong reputation and foster future collaboration in public sector contracts.

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Notice Information

Notice Title

HDC 418 Call Centre Project

Notice Description

Consultancy to support customer services transformation

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-ffb97a57-4e4d-4111-b8e3-7c022a738c15
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/80d78471-9323-4008-9263-01c360eb68a6
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79400000 - Business and management consultancy and related services

Notice Value(s)

Tender Value
£285,900 £100K-£500K
Lots Value
Not specified
Awards Value
£285,900 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
3 Sep 20214 years ago
Submission Deadline
29 Jun 2021Expired
Future Notice Date
Not specified
Award Date
4 Jul 20214 years ago
Contract Period
4 Jul 2021 - 31 Mar 2023 1-2 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
HARBOROUGH DISTRICT COUNCIL
Contact Name
Not specified
Contact Email
commissioning@harborough.gov.uk
Contact Phone
Not specified

Buyer Location

Locality
MARKET HARBOROUGH
Postcode
LE16 7AG
Post Town
Leicester
Country
England
Major Region (ITL 1)
TLF East Midlands (England)
Basic Region (ITL 2)
TLF2 Leicestershire, Rutland and Northamptonshire
Small Region (ITL 3)
TLF22 Leicestershire CC and Rutland
Delivery Location
TLF East Midlands (England)
Local Authority
Harborough
Electoral Ward
Market Harborough-Great Bowden & Arden
Westminster Constituency
Harborough, Oadby and Wigston

Supplier Information

Number of Suppliers
1
Supplier Name

ENTEC SI

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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