Award

Support, Maintenance and Hosting of a Queue Management System (QMS)

POST OFFICE

This public procurement record has 1 release in its history.

Award

21 Feb 2025 at 12:09

Award Notice
Summary of the contracting process

The Post Office has concluded the procurement process titled "Support, Maintenance and Hosting of a Queue Management System (QMS)" for miscellaneous repair and maintenance services. This contract, valued at £16,550, involves providing support and maintenance services for the QMS in 14 Post Office branches across various regions, including North East, North West, Yorkshire and the Humber, East of England, London, South East, and Northern Ireland. The award was given to Renovotec Limited, an SME, on 14 February 2025, with the contract period running from 31 March 2025 to 30 September 2025. This extension allows time for decommissioning the equipment. The procurement method used was a direct extension.

This tender offers substantial business growth opportunities for companies specialising in IT support, maintenance, and hosting services. SMEs in the field of queue management systems, particularly those experienced in servicing large, multi-site clients, would be well-positioned to compete in similar future tenders. Given the broad geographical coverage from Northern Ireland to London, the project necessitates a firm with strong logistical capabilities and the ability to manage multiple locations efficiently.

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Notice Information

Notice Title

Support, Maintenance and Hosting of a Queue Management System (QMS)

Notice Description

Support, maintenance and hosting services for a Queue Management System (QMS) in 14 of Post Offices Branches for the period 01/04/24 - 31/03/25 Additional information: This is a six month extension to allow for time to decommission the equipment

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-fff7cfff-9e5e-4347-bc69-f81830bd7370
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/1c079d01-52d7-4616-b622-2efe903f9ad2
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Other - Extension
Tender Suitability
SME
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

50 - Repair and maintenance services

CPV Codes

50800000 - Miscellaneous repair and maintenance services

Notice Value(s)

Tender Value
£16,550 Under £100K
Lots Value
Not specified
Awards Value
£16,550 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
21 Feb 20251 years ago
Submission Deadline
1 Feb 2025Expired
Future Notice Date
Not specified
Award Date
14 Feb 20251 years ago
Contract Period
30 Mar 2025 - 30 Sep 2025 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
POST OFFICE
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
BL1 2AX
Post Town
Bolton
Country
England
Major Region (ITL 1)
TLD North West (England)
Basic Region (ITL 2)
TLD3 Greater Manchester
Small Region (ITL 3)
TLD36 Greater Manchester North West
Delivery Location
TLC North East (England), TLD North West (England), TLE Yorkshire and The Humber, TLI London, TLJ South East (England), TLN Northern Ireland
Local Authority
Bolton
Electoral Ward
Queens Park & Central
Westminster Constituency
Bolton North East

Supplier Information

Number of Suppliers
1
Supplier Name

RENOVOTEC

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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