Notice Information
Notice Title
IT Support and Maintenance with Onsite Technical Support
Notice Description
Aspirations Academies Trust ("the Trust") require a dedicated supplier to deliver IT support and maintenance service. The Supplier must provide support on all current IT equipment and any additional equipment purchased throughout the life of the contract (even if the purchase source of new equipment is not from that of the IT Services supplier).
Lot Information
Lot 1
*A Service / Call Centre - A single point of contact for all Academy users of ICT *Incident Management - fix faults, quickly restoring the IT service to the user *Change Management - Manage, record and approve the introduction of changes to the IT infrastructure *Release Management - Plan, test and control the installation of new software and hardware *Problem Management - Detect the underlying cause of faults and apply a permanent fix *Operational Network Management - maintain and manage the network functions (backup, disaster recovery, anti-virus, security, email, spam, etc.), Wide Area Network and Local Area Network infrastructure *Strategic Development - Shared responsibility for the Academy's ICT strategic direction and priorities as reflected in the Academy Development Plan. *Policies - The successful supplier will manage and develop Academy systems in a manner aligned with Academy policy and Industry best-practice.
Renewal: Contract will be renewed
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-h6vhtk-028942
- Publication Source
- Find A Tender Service
- Latest Notice
- https://www.find-tender.service.gov.uk/Notice/000494-2021
- Current Stage
- Tender
- All Stages
- Tender
Procurement Classification
- Notice Type
- Tender Notice
- Procurement Type
- Standard
- Procurement Category
- Services
- Procurement Method
- Open
- Procurement Method Details
- Open procedure
- Tender Suitability
- Not specified
- Awardee Scale
- Not specified
Common Procurement Vocabulary (CPV)
- CPV Divisions
72 - IT services: consulting, software development, Internet and support
-
- CPV Codes
72600000 - Computer support and consultancy services
Notice Value(s)
- Tender Value
- £800,000 £500K-£1M
- Lots Value
- Not specified
- Awards Value
- Not specified
- Contracts Value
- Not specified
Notice Dates
- Publication Date
- 11 Jan 20215 years ago
- Submission Deadline
- 11 Feb 2021Expired
- Future Notice Date
- Not specified
- Award Date
- Not specified
- Contract Period
- Not specified - Not specified
- Recurrence
- 36 months
Notice Status
- Tender Status
- Active
- Lots Status
- Active
- Awards Status
- Not Specified
- Contracts Status
- Not Specified
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- ASPIRATIONS ACADEMIES TRUST
- Contact Name
- Yaw Tawiah
- Contact Email
- yawtawiah@aspirationsacademies.org
- Contact Phone
- +44 2073604400
Buyer Location
- Locality
- HOUNSLOW
- Postcode
- TW6 2TA
- Post Town
- Twickenham
- Country
- England
-
- Major Region (ITL 1)
- TLI London
- Basic Region (ITL 2)
- TLI7 Outer London - West and North West
- Small Region (ITL 3)
- TLI74 Harrow and Hillingdon
- Delivery Location
- TLI London
-
- Local Authority
- Hillingdon
- Electoral Ward
- Heathrow Villages
- Westminster Constituency
- Hayes and Harlington
Further Information
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
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