Notice Information
Notice Title
Provision of an out of hours repair call handling service
Notice Description
The contract is for an out of hours call handling service; primarily for emergency repairs and emergency situations. It is anticipated the volume of calls will be approximately but not limited to 10,000 calls annually.
Lot Information
Lot 1
The contract is for an out of hours call handling service; primarily for emergency repairs and emergency situations. It is anticipated the volume of calls will be approximately but not limited to 10,000 calls annually.
Renewal: Option to extend for up to a period of two x one year periods or part thereof (1+1)
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-h6vhtk-02902f
- Publication Source
- Find A Tender Service
- Latest Notice
- https://www.find-tender.service.gov.uk/Notice/020826-2021
- Current Stage
- Award
- All Stages
- Tender, Award
Procurement Classification
- Notice Type
- Tender Notice
- Procurement Type
- Standard
- Procurement Category
- Services
- Procurement Method
- Open
- Procurement Method Details
- Open procedure
- Tender Suitability
- Not specified
- Awardee Scale
- SME
Common Procurement Vocabulary (CPV)
- CPV Divisions
70 - Real estate services
79 - Business services: law, marketing, consulting, recruitment, printing and security
-
- CPV Codes
70333000 - Housing services
79342300 - Customer services
79510000 - Telephone-answering services
79512000 - Call centre
Notice Value(s)
- Tender Value
- Not specified
- Lots Value
- Not specified
- Awards Value
- Not specified
- Contracts Value
- £148,991 £100K-£500K
Notice Dates
- Publication Date
- 24 Aug 20214 years ago
- Submission Deadline
- 18 Mar 2021Expired
- Future Notice Date
- Not specified
- Award Date
- 25 Jul 20214 years ago
- Contract Period
- Not specified - Not specified
- Recurrence
- end of contract period
Notice Status
- Tender Status
- Complete
- Lots Status
- Cancelled
- Awards Status
- Active
- Contracts Status
- Active
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- POBL GROUP LTD
- Contact Name
- Not specified
- Contact Email
- procurement.helpdesk@poblgroup.co.uk
- Contact Phone
- +44 1792460609
Buyer Location
- Locality
- SWANSEA
- Postcode
- SA7 9EQ
- Post Town
- Swansea
- Country
- Wales
-
- Major Region (ITL 1)
- TLL Wales
- Basic Region (ITL 2)
- TLL4 Mid and South West Wales
- Small Region (ITL 3)
- TLL43 Swansea
- Delivery Location
- TLL Wales
-
- Local Authority
- Swansea
- Electoral Ward
- Llansamlet
- Westminster Constituency
- Neath and Swansea East
Further Information
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
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