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Provision of an out of hours repair call handling service

Pobl Group Ltd

This public procurement record has 3 releases in its history.

Award

24 Aug 2021 at 14:05

Award Notice
Tender

27 Jul 2021 at 18:14

Tender Notice
TenderUpdate

16 Mar 2021 at 12:24

Tender Notice
Summary of the contracting process

The procurement process led by Pobl Group Ltd involves the provision of an out-of-hours repair call handling service primarily for emergency situations, anticipated to handle around 10,000 calls annually. This tender is currently regarded as active and falls under the services category with a specific focus on call centre operations (CPV code: 79512000). The procurement method utilised is an open procedure, and updates to key dates have extended the submission deadline to 25th March 2021.

This tender presents significant opportunities for businesses involved in customer service, particularly those with experience in call handling and emergency response. Firms that specialise in call centre operations, add value through quality customer interaction, and can cater to the specific needs of emergency services would be well-positioned to compete effectively. The contract period also allows for potential extensions, making this an attractive opportunity for companies looking to establish long-term partnerships in the public sector.

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Notice Information

Notice Title

Provision of an out of hours repair call handling service

Notice Description

The contract is for an out of hours call handling service; primarily for emergency repairs and emergency situations. It is anticipated the volume of calls will be approximately but not limited to 10,000 calls annually.

Lot Information

Lot 1

The contract is for an out of hours call handling service; primarily for emergency repairs and emergency situations. It is anticipated the volume of calls will be approximately but not limited to 10,000 calls annually.

Renewal: Option to extend for up to a period of two x one year periods or part thereof (1+1)

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-02902f
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/020826-2021
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

70 - Real estate services

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

70333000 - Housing services

79342300 - Customer services

79510000 - Telephone-answering services

79512000 - Call centre

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£148,991 £100K-£500K

Notice Dates

Publication Date
24 Aug 20215 years ago
Submission Deadline
18 Mar 2021Expired
Future Notice Date
Not specified
Award Date
26 Jul 20215 years ago
Contract Period
Not specified - Not specified
Recurrence
end of contract period

Notice Status

Tender Status
Complete
Lots Status
Cancelled
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Pobl Group Ltd
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
SWANSEA
Postcode
SA7 9EQ
Postcode Area
Swansea
Country
Wales
Major Region (ITL 1)
TLL Wales
Basic Region (ITL 2)
TLL4 Mid and South West Wales
Small Region (ITL 3)
TLL43 Swansea
Delivery Location
TLL Wales
Local Authority
Swansea
Electoral Ward
Llansamlet
Westminster Constituency
Neath and Swansea East

Supplier Information

Number of Suppliers
1
Supplier Name

Llesiant Delta Wellbeing Ltd

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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