Notice Information
Notice Title
Website and Customer Portal
Notice Description
Clanmil require a cloud hosted website and customer portal. The hosting and service contract will be for 3 years with Clanmil having the option to award a 24-month extension (3+2 years). 12 months' notice is required for any alteration to this agreement. Current State Clanmil do not presently have a customer portal. There is a very generic and limited form feature which upon submission generates an e-mail to a shared mailbox for administrators to manually action in other systems. Digital Strategy Clanmil is at the early stages of a digital journey and wants to allow greater flexibility for customers consuming services as well as utilising staff in new ways of working. One of the key technologies that is vital to ensure the organisation can be flexible in its approach to operations is the provision of a website aimed at both customers and corporate stakeholders and an integrated customer portal that generates CRM and case type workflows.
Lot Information
Lot 1
Clanmil require a cloud hosted website and customer portal. The hosting and service contract will be for 3 years with Clanmil having the option to award a 24-month extension (3+2 years). 12 months' notice is required for any alteration to this agreement. Current State Clanmil's current website is outdated and lacks a functional Content Management System (CMS) that allows us the flexibility to update and adapt content and navigation quickly to reach and respond to site traffic analytics. Digital Strategy Clanmil is at the early stages of a digital journey and wants to allow greater flexibility for customers consuming services as well as utilising staff in new ways of working. One of the key technologies that is vital to ensure the organisation can be flexible in its approach to operations is the provision of a website aimed at both customers and corporate stakeholders and an integrated customer portal that generates CRM and case type workflows.
Renewal: 2 years
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-h6vhtk-029f89
- Publication Source
- Find A Tender Service
- Latest Notice
- https://www.find-tender.service.gov.uk/Notice/006167-2021
- Current Stage
- Tender
- All Stages
- Tender
Procurement Classification
- Notice Type
- Tender Notice
- Procurement Type
- Standard
- Procurement Category
- Goods
- Procurement Method
- Open
- Procurement Method Details
- Open procedure
- Tender Suitability
- Not specified
- Awardee Scale
- Not specified
Common Procurement Vocabulary (CPV)
- CPV Divisions
48 - Software package and information systems
-
- CPV Codes
48000000 - Software package and information systems
Notice Value(s)
- Tender Value
- £200,000 £100K-£500K
- Lots Value
- Not specified
- Awards Value
- Not specified
- Contracts Value
- Not specified
Notice Dates
- Publication Date
- 25 Mar 20214 years ago
- Submission Deadline
- 22 Apr 2021Expired
- Future Notice Date
- Not specified
- Award Date
- Not specified
- Contract Period
- Not specified - Not specified
- Recurrence
- Not specified
Notice Status
- Tender Status
- Active
- Lots Status
- Active
- Awards Status
- Not Specified
- Contracts Status
- Not Specified
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- CLANMIL HOUSING
- Contact Name
- Not specified
- Contact Email
- procurement@clanmil.org.uk
- Contact Phone
- +44 2890876000
Buyer Location
- Locality
- BELFAST
- Postcode
- BT1 2DX
- Post Town
- Northern Ireland
- Country
- Northern Ireland
-
- Major Region (ITL 1)
- TLN Northern Ireland
- Basic Region (ITL 2)
- TLN0 Northern Ireland
- Small Region (ITL 3)
- TLN06 Belfast
- Delivery Location
- TLN06 Belfast
-
- Local Authority
- Belfast
- Electoral Ward
- Duncairn
- Westminster Constituency
- Belfast North
Further Information
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
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