Award

The Provision of a Strategic Customer Contact Platform (SCCP) and Speech Interactive Voice Response (IVR) Solution

SOUTH GLOUCESTERSHIRE COUNCIL

This public procurement record has 1 release in its history.

Award

26 Mar 2021 at 17:08

Award Notice
Summary of the contracting process

The procurement process pertains to the South Gloucestershire Council, which is looking for a Strategic Customer Contact Platform (SCCP) and Speech Interactive Voice Response (IVR) Solution. This project falls under the goods category and is classified under contact management software. The procurement method is selective, employing a competitive procedure with negotiation, and the tender stage is completed with the contract signed on 12th March 2021. The delivery location is in the UK, specifically in Yate, region UKK12.

This tender presents significant opportunities for businesses specialising in contact management and voice recognition software, particularly small to medium enterprises (SMEs) like Modality Systems Ltd, the current supplier. Companies that can demonstrate a strong ability to meet requirements and present competitive whole life costs will be well-positioned to compete for similar future contracts, thus aiding in their growth and expansion within the public procurement sector.

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Notice Information

Notice Title

The Provision of a Strategic Customer Contact Platform (SCCP) and Speech Interactive Voice Response (IVR) Solution

Notice Description

The Provision of a Strategic Customer Contact Platform (SCCP) and Speech Interactive Voice Response (IVR) Solution

Lot Information

Lot 1

The Provision of a Strategic Customer Contact Platform (SCCP) and Speech Interactive Voice Response (IVR) Solution

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-029ff2
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/006272-2021
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Goods
Procurement Method
Selective
Procurement Method Details
Competitive procedure with negotiation
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48314000 - Voice recognition software package

48333000 - Contact management software package

48512000 - Interactive voice response software package

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
26 Mar 20214 years ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
12 Mar 20214 years ago
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Cancelled
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
SOUTH GLOUCESTERSHIRE COUNCIL
Contact Name
Mr Nicholas Miller
Contact Email
procurement@southglos.gov.uk
Contact Phone
Not specified

Buyer Location

Locality
YATE
Postcode
BS37 5AF
Post Town
Bristol
Country
England
Major Region (ITL 1)
TLK South West (England)
Basic Region (ITL 2)
TLK5 West of England
Small Region (ITL 3)
TLK52 Bath & North East Somerset and South Gloucestershire
Delivery Location
TLK12 Bath and North East Somerset, North Somerset and South Gloucestershire
Local Authority
South Gloucestershire
Electoral Ward
Frampton Cotterell
Westminster Constituency
Thornbury and Yate

Supplier Information

Number of Suppliers
1
Supplier Name

MODALITY SYSTEMS

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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