Notice Information
Notice Title
T1552 - TENDER FOR THE PROVISION OF THE CONTINUOUS TENANT OMNIBUS SURVEY (CTOS)
Notice Description
The Housing Executive wishes to appoint a research Contractor to conduct the fieldwork for its Continuous Tenant Omnibus Survey (CTOS) during the period January 2021 to 31 December 2021, with options to extend the contract for a further 2 x 12 month periods (or part thereof), subject to satisfactory completion of the work (possible contract period of 3 years). The CTOS was first commissioned in February 1994, to collect information on the Housing Executive's tenants and their households. The information gathered is used to inform strategic and operational decisions in the field of social housing. The CTOS is a major element of the Housing Executive's research programme and is a cornerstone in service delivery in terms of the Northern Ireland Act (1998), "Modernising local government - in touch with people", The survey supports the Housing Executive's application for Customer Service Excellence (CSE) and the NI Quality Award and is linked to the Housing Executive's key strategic objective - 'Delivering Quality Services'. The survey monitors, quarterly and annually, the level of customer satisfaction with Housing Executive's services and provides the only comprehensive social, economic and demographic profile of tenants. In the past it was felt that customer orientated attitudinal research conducted by the Housing Executive could be distorted (either positively or negatively) by its timing - for example, if the data collection coincided with a rent increase, or with press coverage of housing issues. The purpose of the continuous nature of this survey is to compensate for such distorting effects.
Lot Information
Lot 1
The Housing Executive wishes to appoint a research Contractor to conduct the fieldwork for its Continuous Tenant Omnibus Survey (CTOS) during the period January 2021 to 31 December 2021, with options to extend the contract for a further 2 x 12 month periods (or part thereof), subject to satisfactory completion of the work (possible contract period of 3 years). The CTOS was first commissioned in February 1994, to collect information on the Housing Executive's tenants and their households. The information gathered is used to inform strategic and operational decisions in the field of social housing. The CTOS is a major element of the Housing Executive's research programme and is a cornerstone in service delivery in terms of the Northern Ireland Act (1998), "Modernising local government - in touch with people", The survey supports the Housing Executive's application for Customer Service Excellence (CSE) and the NI Quality Award and is linked to the Housing Executive's key strategic objective - 'Delivering Quality Services'. The survey monitors, quarterly and annually, the level of customer satisfaction with Housing Executive's services and provides the only comprehensive social, economic and demographic profile of tenants. In the past it was felt that customer orientated attitudinal research conducted by the Housing Executive could be distorted (either positively or negatively) by its timing - for example, if the data collection coincided with a rent increase, or with press coverage of housing issues. The purpose of the continuous nature of this survey is to compensate for such distorting effects. Additional information: This contract will be for the period January 2021 - 31 December 2021 with an option to extend for a further 2 x 12 month periods or part thereof,
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-h6vhtk-02ae73
- Publication Source
- Find A Tender Service
- Latest Notice
- https://www.find-tender.service.gov.uk/Notice/009986-2021
- Current Stage
- Award
- All Stages
- Award
Procurement Classification
- Notice Type
- Award Notice
- Procurement Type
- Standard
- Procurement Category
- Services
- Procurement Method
- Open
- Procurement Method Details
- Open procedure
- Tender Suitability
- Not specified
- Awardee Scale
- SME
Common Procurement Vocabulary (CPV)
- CPV Divisions
79 - Business services: law, marketing, consulting, recruitment, printing and security
-
- CPV Codes
79300000 - Market and economic research; polling and statistics
79310000 - Market research services
Notice Value(s)
- Tender Value
- Not specified
- Lots Value
- Not specified
- Awards Value
- Not specified
- Contracts Value
- £375,000 £100K-£500K
Notice Dates
- Publication Date
- 7 May 20214 years ago
- Submission Deadline
- Not specified
- Future Notice Date
- Not specified
- Award Date
- 26 Jan 20215 years ago
- Contract Period
- Not specified - Not specified
- Recurrence
- Not specified
Notice Status
- Tender Status
- Complete
- Lots Status
- Cancelled
- Awards Status
- Active
- Contracts Status
- Active
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- NORTHERN IRELAND HOUSING EXECUTIVE
- Contact Name
- Not specified
- Contact Email
- james.mcerlean@nihe.gov.uk
- Contact Phone
- Not specified
Buyer Location
- Locality
- BELFAST
- Postcode
- BT2 8BP
- Post Town
- Northern Ireland
- Country
- Northern Ireland
-
- Major Region (ITL 1)
- TLN Northern Ireland
- Basic Region (ITL 2)
- TLN0 Northern Ireland
- Small Region (ITL 3)
- TLN06 Belfast
- Delivery Location
- TLN0 Northern Ireland
-
- Local Authority
- Belfast
- Electoral Ward
- Central
- Westminster Constituency
- Belfast South and Mid Down
Further Information
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
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