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Customer Experience Tracking Study

Ordnance Survey Limited

This public procurement record has 1 release in its history.

Award

17 May 2021 at 12:25

Award Notice
Summary of the contracting process

The recent procurement process conducted by Ordnance Survey Limited is for a contract titled "Customer Experience Tracking Study", falling under the market research services category. This open tender was initiated on 19 March 2021 and concerns delivering actionable insights related to customer experience during a period of organisational change. The award is currently active and was signed within the delivery location of Southampton, UK. The procurement process concluded with a total contract value of £330,000, following a competitive bidding structure that attracted six submissions.

This tender presents significant opportunities for small and medium enterprises (SMEs) engaged in market research services, especially those with expertise in customer experience analytics. Businesses specialising in delivering quality insights and data analysis will find this opportunity particularly relevant, as the focus is on enhancing customer-centric services during transformation phases. Participating in such procurement activities can help firms establish valuable government contracts and expand their portfolio in the public sector.

How relevant is this notice?

Notice Information

Notice Title

Customer Experience Tracking Study

Notice Description

OS requires a supplier capable of delivering customer tracking and actionable insights about important aspects of the customer experience.

Lot Information

Lot 1

OS is going through a period of change and transformation that requires: a customer-centric focus; the provision of new data and services; and an extension our reach internationally. To help drive customer improvements and monitor our performance during this change, OS requires a supplier capable of delivering actionable insights about important aspects of the customer experience.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-02b1ba
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/010825-2021
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79310000 - Market research services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£330,000 £100K-£500K

Notice Dates

Publication Date
17 May 20215 years ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
19 Mar 20215 years ago
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Cancelled
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Ordnance Survey Limited
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
SOUTHAMPTON
Postcode
SO16 0AS
Postcode Area
Southampton
Country
England
Major Region (ITL 1)
TLJ South East (England)
Basic Region (ITL 2)
TLJ3 Hampshire and Isle of Wight
Small Region (ITL 3)
TLJ36 Central Hampshire
Delivery Location
TLJ32 Southampton
Local Authority
Test Valley
Electoral Ward
Chilworth, Nursling & Rownhams
Westminster Constituency
Romsey and Southampton North

Supplier Information

Number of Suppliers
1
Supplier Name

Kantar UK Ltd

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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