Notice Information
Notice Title
Customer Experience Tracking Study
Notice Description
OS requires a supplier capable of delivering customer tracking and actionable insights about important aspects of the customer experience.
Lot Information
Lot 1
OS is going through a period of change and transformation that requires: a customer-centric focus; the provision of new data and services; and an extension our reach internationally. To help drive customer improvements and monitor our performance during this change, OS requires a supplier capable of delivering actionable insights about important aspects of the customer experience.
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-h6vhtk-02b1ba
- Publication Source
- Find A Tender Service
- Latest Notice
- https://www.find-tender.service.gov.uk/Notice/010825-2021
- Current Stage
- Award
- All Stages
- Award
Procurement Classification
- Notice Type
- Award Notice
- Procurement Type
- Standard
- Procurement Category
- Services
- Procurement Method
- Open
- Procurement Method Details
- Open procedure
- Tender Suitability
- Not specified
- Awardee Scale
- Large
Common Procurement Vocabulary (CPV)
- CPV Divisions
79 - Business services: law, marketing, consulting, recruitment, printing and security
-
- CPV Codes
79310000 - Market research services
Notice Value(s)
- Tender Value
- Not specified
- Lots Value
- Not specified
- Awards Value
- Not specified
- Contracts Value
- £330,000 £100K-£500K
Notice Dates
- Publication Date
- 17 May 20214 years ago
- Submission Deadline
- Not specified
- Future Notice Date
- Not specified
- Award Date
- 19 Mar 20214 years ago
- Contract Period
- Not specified - Not specified
- Recurrence
- Not specified
Notice Status
- Tender Status
- Complete
- Lots Status
- Cancelled
- Awards Status
- Active
- Contracts Status
- Active
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- ORDNANCE SURVEY LIMITED
- Contact Name
- Steve Douch
- Contact Email
- steve.douch@os.uk
- Contact Phone
- +44 7557926039
Buyer Location
- Locality
- SOUTHAMPTON
- Postcode
- SO16 0AS
- Post Town
- Southampton
- Country
- England
-
- Major Region (ITL 1)
- TLJ South East (England)
- Basic Region (ITL 2)
- TLJ3 Hampshire and Isle of Wight
- Small Region (ITL 3)
- TLJ36 Central Hampshire
- Delivery Location
- TLJ32 Southampton
-
- Local Authority
- Test Valley
- Electoral Ward
- Chilworth, Nursling & Rownhams
- Westminster Constituency
- Romsey and Southampton North
Further Information
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
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