Award

Enquiry Management and Conversion Services

KINGSTON UNIVERSITY

This public procurement record has 2 releases in its history.

Award

07 Sep 2021 at 17:00

Tender

03 Jun 2021 at 18:54

Summary of the contracting process

Kingston University is seeking a service provider for its 'Enquiry Management and Conversion Services' project, which aims to enhance inquiry management in both UK and international markets. This procurement process is currently at the award stage, with a contract valued at £3,750,000 active since September 7, 2021. The contract is set to run from September 28, 2021, to September 27, 2024, with an option for a two-year extension dependent on satisfactory service delivery. Interested parties must submit their proposals electronically by the deadline on July 7, 2021.

This tender presents significant opportunities for firms specialising in marketing services, particularly those experienced in handling educational inquiries on a national and international scale. Businesses that focus on customer engagement, lead conversion, and digital marketing solutions would be well-positioned to compete for this contract. With the potential for extension and a substantial contract value, this is an excellent avenue for growth within the sector.

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Notice Title

Enquiry Management and Conversion Services

Notice Description

Kingston University wishes to appoint an experienced and capable service provider to provide enquiry management and conversion services covering UK and international markets.

Lot Information

Lot 1

Enquiry Management and Conversion Services covering UK and international markets

Options: Kingston University reserves the right to extend the contract for up to 2 further years subject to the satisfactory delivery of services and University requirements.

Renewal: The contract will be for 3 years with an option to extend it for up to 2 further years.

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-02b84a
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/022197-2021
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security


CPV Codes

79342000 - Marketing services

Notice Value(s)

Tender Value
£3,750,000 £1M-£10M
Lots Value
£3,750,000 £1M-£10M
Awards Value
Not specified
Contracts Value
£3,750,000 £1M-£10M

Notice Dates

Publication Date
7 Sep 20214 years ago
Submission Deadline
7 Jul 2021Expired
Future Notice Date
Not specified
Award Date
6 Sep 20214 years ago
Contract Period
27 Sep 2021 - 27 Sep 2024 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Cancelled
Awards Status
Active
Contracts Status
Active

Contracting Authority (Buyer)

Main Buyer
KINGSTON UNIVERSITY
Contact Name
Grace Onyenuforo
Contact Email
g.onyenuforo@kingston.ac.uk
Contact Phone
+44 2084173579

Buyer Location

Locality
KINGSTON UPON THAMES
Postcode
KT2 6TN
Post Town
Kingston upon Thames
Country
England

Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI6 Outer London - South
Small Region (ITL 3)
TLI63 Merton, Kingston upon Thames and Sutton
Delivery Location
Not specified

Local Authority
Kingston upon Thames
Electoral Ward
Norbiton
Westminster Constituency
Kingston and Surbiton

Supplier Information

Number of Suppliers
1
Supplier Name

UNI-QUEST

Open Contracting Data Standard (OCDS)

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