Out of Hours Customer Commnication

{
    "tag": [
        "compiled"
    ],
    "id": "ocds-h6vhtk-02c181-2021-06-29T16:15:02+01:00",
    "date": "2021-06-29T16:15:02+01:00",
    "ocid": "ocds-h6vhtk-02c181",
    "description": "The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement. For more information about this opportunity, please visit the Delta eSourcing portal at: https://www.delta-esourcing.com/tenders/UK-UK-Leicester:-Telephone-answering-services./2M6628T2Q7 To respond to this opportunity, please click here: https://www.delta-esourcing.com/respond/2M6628T2Q7 GO Reference: GO-2021629-PRO-18479351",
    "initiationType": "tender",
    "tender": {
        "id": "00080-CE",
        "legalBasis": {
            "id": "32014L0024",
            "scheme": "CELEX"
        },
        "title": "Out of Hours Customer Commnication",
        "status": "active",
        "classification": {
            "scheme": "CPV",
            "id": "79510000",
            "description": "Telephone-answering services"
        },
        "mainProcurementCategory": "services",
        "description": "The provision of a customer communication service to answer customers when Stonewater's Customer Contact Center is closed. This includes the answering of customer phone calls that are diverted from Stonewater's Contact line to the Service Provider. It was also include the monitoring of digital communication and where required outbound phone calls. The Service Provider is required to support the customer and capture information which is logged into Stonewater's systems. Where needed Further actions will be raised by the Service Provider.",
        "value": {
            "amount": 200000,
            "currency": "GBP"
        },
        "lots": [
            {
                "id": "1",
                "description": "Out of Hours Communication services, customer services for Stonewater customers when the contact center is closed. Additional information: To respond to this opportunity please click here: https://www.delta-esourcing.com/respond/2M6628T2Q7",
                "awardCriteria": {
                    "criteria": [
                        {
                            "name": "Technical Questions",
                            "type": "quality",
                            "description": "60"
                        },
                        {
                            "name": "Pricing Schedule",
                            "type": "cost",
                            "description": "40"
                        }
                    ]
                },
                "value": {
                    "amount": 200000,
                    "currency": "GBP"
                },
                "contractPeriod": {
                    "durationInDays": 1440
                },
                "hasRenewal": false,
                "secondStage": {
                    "minimumCandidates": 5
                },
                "submissionTerms": {
                    "variantPolicy": "notAllowed"
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                "hasOptions": false,
                "status": "active"
            }
        ],
        "items": [
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                "id": "1",
                "additionalClassifications": [
                    {
                        "scheme": "CPV",
                        "id": "79342300",
                        "description": "Customer services"
                    },
                    {
                        "scheme": "CPV",
                        "id": "79511000",
                        "description": "Telephone operator services"
                    }
                ],
                "deliveryAddresses": [
                    {
                        "region": "UK"
                    }
                ],
                "deliveryLocation": {
                    "description": "UNITED KINGDOM"
                },
                "relatedLot": "1"
            }
        ],
        "submissionMethod": [
            "written"
        ],
        "selectionCriteria": {
            "criteria": [
                {
                    "type": "suitability",
                    "description": "An understanding of customer service requirements within the housing sector and fluent English speaking operators.",
                    "appliesTo": [
                        "supplier"
                    ]
                }
            ]
        },
        "documents": [
            {
                "id": "economic",
                "documentType": "economicSelectionCriteria"
            },
            {
                "id": "technical",
                "documentType": "technicalSelectionCriteria"
            }
        ],
        "procurementMethod": "selective",
        "procurementMethodDetails": "Restricted procedure",
        "tenderPeriod": {
            "endDate": "2021-07-31T12:00:00+01:00"
        },
        "secondStage": {
            "invitationDate": "2021-09-01T00:00:00+01:00"
        },
        "submissionTerms": {
            "languages": [
                "en"
            ],
            "bidValidityPeriod": {
                "durationInDays": 270
            }
        },
        "hasRecurrence": true,
        "contractTerms": {
            "hasElectronicOrdering": true,
            "electronicInvoicingPolicy": "allowed",
            "hasElectronicPayment": true
        },
        "recurrence": {
            "description": "4 years"
        }
    },
    "parties": [
        {
            "id": "GB-FTS-20995",
            "name": "Stonewater Limited",
            "identifier": {
                "legalName": "Stonewater Limited"
            },
            "address": {
                "streetAddress": "Suite C, Lancaster House, Grange Business Park, Enderby Road, Whetstone",
                "locality": "Leicester",
                "region": "UK",
                "postalCode": "LE8 6EP",
                "countryName": "United Kingdom"
            },
            "contactPoint": {
                "name": "Gregory Savage",
                "telephone": "+44 1202319119",
                "email": "gregory.savage@stonewater.org",
                "url": "https://www.delta-esourcing.com/"
            },
            "roles": [
                "buyer"
            ],
            "details": {
                "url": "http://www.Stonewater.org",
                "buyerProfile": "http://www.Stonewater.org",
                "classifications": [
                    {
                        "scheme": "TED_CA_TYPE",
                        "id": "BODY_PUBLIC",
                        "description": "Body governed by public law"
                    },
                    {
                        "scheme": "COFOG",
                        "id": "06",
                        "description": "Housing and community amenities"
                    }
                ]
            }
        },
        {
            "id": "GB-FTS-20996",
            "name": "Stonewater Ltd",
            "identifier": {
                "legalName": "Stonewater Ltd"
            },
            "address": {
                "streetAddress": "Suite C, Lancaster House, Grange Business Park, Enderby Road",
                "locality": "Leicester",
                "postalCode": "LE8 6EP",
                "countryName": "United Kingdom"
            },
            "contactPoint": {
                "email": "gregory.savage@stonewater.org"
            },
            "roles": [
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            "details": {
                "url": "http://www.Stonewater.org"
            }
        }
    ],
    "buyer": {
        "id": "GB-FTS-20995",
        "name": "Stonewater Limited"
    },
    "language": "en"
}