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IT Managed Services Contract

Financial Ombudsman Service

This public procurement record has 2 releases in its history.

Award

06 Apr 2022 at 17:07

Award Notice
Tender

02 Jul 2021 at 22:45

Tender Notice
Summary of the contracting process

The Financial Ombudsman Service is seeking to award an IT Managed Services Contract, classified under the IT services industry category (CPV code: 72000000). The procurement process is currently in the Award stage, with the contract value amounting to £16,336,546.67, signed on 30 March 2022. The contract will provide ongoing support, maintenance, and development for several IT services, including a case management system and a cloud-based data warehouse. The location for contract delivery is London, UK, and the procurement method employed is a selective procedure with negotiation.

This tender presents significant opportunities for growth in the IT services sector, particularly for businesses specializing in software development and consultancy, computer support services, and related internet services. Companies capable of offering robust support for case management systems and cloud-based applications, as well as those experienced in digital engagement capabilities, would be particularly well-suited to compete in this procurement process. With the ongoing demand for enhanced IT resources, businesses can leverage this contract to expand their market presence and develop long-term partnerships with a fundamental public institution.

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Notice Information

Notice Title

IT Managed Services Contract

Notice Description

Contract for the provision of managed IT services to encompass: 1)Ongoing support, maintenance and development of our case management system; 2) Ongoing support, maintenance and development of our new cloud-based enterprise data warehouse; 3) Design, development and ongoing support and maintenance of a new digital engagement capability for our business; and 4) Provision of IT resources on demand to augment the Financial Ombudsman Service's team on an ad-hoc basis.

Lot Information

Lot 1

1)Ongoing support, maintenance and development of our case management system; 2) Ongoing support, maintenance and development of our new cloud-based enterprise data warehouse; 3) Design, development and ongoing support and maintenance of a new digital engagement capability for our business; and 4) Provision of IT resources on demand to augment the Financial Ombudsman Service's team on an ad-hoc basis.

Options: 4 x 1 year extension options (total 4 years)

Renewal: A 4 year contract with the option to extend for a further 4 years in annual increments.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-02c324
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/009315-2022
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Competitive procedure with negotiation
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72000000 - IT services: consulting, software development, Internet and support

72200000 - Software programming and consultancy services

72400000 - Internet services

72500000 - Computer-related services

72600000 - Computer support and consultancy services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£16,336,546 £10M-£100M

Notice Dates

Publication Date
6 Apr 20224 years ago
Submission Deadline
2 Aug 2021Expired
Future Notice Date
Not specified
Award Date
30 Mar 20224 years ago
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Cancelled
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Financial Ombudsman Service
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
E14 9SR
Postcode Area
East London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI4 Inner London - East
Small Region (ITL 3)
TLI42 Tower Hamlets
Delivery Location
TLI London
Local Authority
Tower Hamlets
Electoral Ward
Canary Wharf
Westminster Constituency
Poplar and Limehouse

Supplier Information

Number of Suppliers
1
Supplier Name

Tata Consultancy Services Limited

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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