Notice Information
Notice Title
IT Managed Services Contract
Notice Description
Contract for the provision of managed IT services to encompass: 1)Ongoing support, maintenance and development of our case management system; 2) Ongoing support, maintenance and development of our new cloud-based enterprise data warehouse; 3) Design, development and ongoing support and maintenance of a new digital engagement capability for our business; and 4) Provision of IT resources on demand to augment the Financial Ombudsman Service's team on an ad-hoc basis.
Lot Information
Lot 1
1)Ongoing support, maintenance and development of our case management system; 2) Ongoing support, maintenance and development of our new cloud-based enterprise data warehouse; 3) Design, development and ongoing support and maintenance of a new digital engagement capability for our business; and 4) Provision of IT resources on demand to augment the Financial Ombudsman Service's team on an ad-hoc basis.
Options: 4 x 1 year extension options (total 4 years)
Renewal: A 4 year contract with the option to extend for a further 4 years in annual increments.
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-h6vhtk-02c324
- Publication Source
- Find A Tender Service
- Latest Notice
- https://www.find-tender.service.gov.uk/Notice/009315-2022
- Current Stage
- Award
- All Stages
- Tender, Award
Procurement Classification
- Notice Type
- Tender Notice
- Procurement Type
- Standard
- Procurement Category
- Services
- Procurement Method
- Selective
- Procurement Method Details
- Competitive procedure with negotiation
- Tender Suitability
- Not specified
- Awardee Scale
- Large
Common Procurement Vocabulary (CPV)
- CPV Divisions
72 - IT services: consulting, software development, Internet and support
-
- CPV Codes
72000000 - IT services: consulting, software development, Internet and support
72200000 - Software programming and consultancy services
72400000 - Internet services
72500000 - Computer-related services
72600000 - Computer support and consultancy services
Notice Value(s)
- Tender Value
- Not specified
- Lots Value
- Not specified
- Awards Value
- Not specified
- Contracts Value
- £16,336,546 £10M-£100M
Notice Dates
- Publication Date
- 6 Apr 20223 years ago
- Submission Deadline
- 2 Aug 2021Expired
- Future Notice Date
- Not specified
- Award Date
- 29 Mar 20223 years ago
- Contract Period
- Not specified - Not specified
- Recurrence
- Not specified
Notice Status
- Tender Status
- Complete
- Lots Status
- Cancelled
- Awards Status
- Active
- Contracts Status
- Active
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- FINANCIAL OMBUDSMAN SERVICE
- Contact Name
- Not specified
- Contact Email
- procurement.enquiries@financial-ombudsman.org.uk
- Contact Phone
- +44 2032229656
Buyer Location
- Locality
- LONDON
- Postcode
- E14 9SR
- Post Town
- East London
- Country
- England
-
- Major Region (ITL 1)
- TLI London
- Basic Region (ITL 2)
- TLI4 Inner London - East
- Small Region (ITL 3)
- TLI42 Tower Hamlets
- Delivery Location
- TLI London
-
- Local Authority
- Tower Hamlets
- Electoral Ward
- Canary Wharf
- Westminster Constituency
- Poplar and Limehouse
Further Information
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
{
"tag": [
"compiled"
],
"id": "ocds-h6vhtk-02c324-2022-04-06T17:07:18+01:00",
"date": "2022-04-06T17:07:18+01:00",
"ocid": "ocds-h6vhtk-02c324",
"initiationType": "tender",
"tender": {
"id": "ocds-h6vhtk-02c324",
"legalBasis": {
"id": "32014L0024",
"scheme": "CELEX"
},
"title": "IT Managed Services Contract",
"status": "complete",
"classification": {
"scheme": "CPV",
"id": "72000000",
"description": "IT services: consulting, software development, Internet and support"
},
"mainProcurementCategory": "services",
"description": "Contract for the provision of managed IT services to encompass: 1)Ongoing support, maintenance and development of our case management system; 2) Ongoing support, maintenance and development of our new cloud-based enterprise data warehouse; 3) Design, development and ongoing support and maintenance of a new digital engagement capability for our business; and 4) Provision of IT resources on demand to augment the Financial Ombudsman Service's team on an ad-hoc basis.",
"lots": [
{
"id": "1",
"description": "1)Ongoing support, maintenance and development of our case management system; 2) Ongoing support, maintenance and development of our new cloud-based enterprise data warehouse; 3) Design, development and ongoing support and maintenance of a new digital engagement capability for our business; and 4) Provision of IT resources on demand to augment the Financial Ombudsman Service's team on an ad-hoc basis.",
"contractPeriod": {
"durationInDays": 1440
},
"hasRenewal": true,
"renewal": {
"description": "A 4 year contract with the option to extend for a further 4 years in annual increments."
},
"secondStage": {
"minimumCandidates": 5,
"maximumCandidates": 5
},
"selectionCriteria": {
"description": "The 5 highest scoring SQ responses will be invited to tender for the requirements. See procurement documentation for further information, including scoring and selection criteria."
},
"submissionTerms": {
"variantPolicy": "notAllowed"
},
"hasOptions": true,
"status": "cancelled",
"awardCriteria": {
"criteria": [
{
"name": "Qualification",
"type": "quality",
"description": "0"
},
{
"name": "Technical",
"type": "quality",
"description": "59.5"
},
{
"name": "Resource Augmentation",
"type": "quality",
"description": "3.5"
},
{
"name": "CSR",
"type": "quality",
"description": "7"
},
{
"name": "Price",
"type": "quality",
"description": "30"
},
{
"type": "price",
"description": "30"
}
]
},
"options": {
"description": "4 x 1 year extension options (total 4 years)"
}
}
],
"items": [
{
"id": "1",
"additionalClassifications": [
{
"scheme": "CPV",
"id": "72200000",
"description": "Software programming and consultancy services"
},
{
"scheme": "CPV",
"id": "72400000",
"description": "Internet services"
},
{
"scheme": "CPV",
"id": "72500000",
"description": "Computer-related services"
},
{
"scheme": "CPV",
"id": "72600000",
"description": "Computer support and consultancy services"
}
],
"deliveryAddresses": [
{
"region": "UKI"
},
{
"region": "UKI"
}
],
"relatedLot": "1",
"deliveryLocation": {
"description": "London"
}
}
],
"submissionMethod": [
"electronicSubmission",
"written"
],
"submissionMethodDetails": "https://procurement.financial-ombudsman.org.uk/web/login.html",
"documents": [
{
"id": "economic",
"documentType": "economicSelectionCriteria"
},
{
"id": "technical",
"documentType": "technicalSelectionCriteria"
}
],
"contractTerms": {
"performanceTerms": "As stated within the draft Terms and Conditions as issued with the tender documents.",
"hasElectronicOrdering": true,
"electronicInvoicingPolicy": "allowed",
"hasElectronicPayment": true
},
"procurementMethod": "selective",
"procurementMethodDetails": "Competitive procedure with negotiation",
"secondStage": {
"successiveReduction": true,
"noNegotiationNecessary": true,
"invitationDate": "2021-08-23T00:00:00+01:00"
},
"tenderPeriod": {
"endDate": "2021-08-02T17:00:00+01:00"
},
"submissionTerms": {
"languages": [
"en"
],
"bidValidityPeriod": {
"durationInDays": 360
}
},
"hasRecurrence": false
},
"parties": [
{
"id": "GB-FTS-21382",
"name": "Financial Ombudsman Service",
"identifier": {
"legalName": "Financial Ombudsman Service"
},
"address": {
"streetAddress": "Exchange Tower, Harbour Exchange Square,",
"locality": "London",
"region": "UKI",
"postalCode": "E14 9SR",
"countryName": "United Kingdom"
},
"contactPoint": {
"telephone": "+44 2032229656",
"email": "procurement.enquiries@financial-ombudsman.org.uk",
"url": "https://procurement.financial-ombudsman.org.uk/web/login.html"
},
"roles": [
"buyer"
],
"details": {
"url": "http://www.financial-ombudsman.org.uk",
"classifications": [
{
"scheme": "TED_CA_TYPE",
"id": "BODY_PUBLIC",
"description": "Body governed by public law"
},
{
"scheme": "COFOG",
"id": "04",
"description": "Economic affairs"
}
]
}
},
{
"id": "GB-FTS-21383",
"name": "Financial Ombudsman Service",
"identifier": {
"legalName": "Financial Ombudsman Service"
},
"address": {
"locality": "London",
"postalCode": "E14 9GE",
"countryName": "United Kingdom"
},
"roles": [
"reviewBody"
]
},
{
"id": "GB-FTS-49193",
"name": "Tata Consultancy Services Limited",
"identifier": {
"legalName": "Tata Consultancy Services Limited",
"id": "007627"
},
"address": {
"streetAddress": "18 Grosvenor Place",
"locality": "London",
"region": "UKI",
"postalCode": "SW1X 7HS",
"countryName": "United Kingdom"
},
"roles": [
"supplier"
],
"details": {
"url": "http://www.tcs.com",
"scale": "large"
}
},
{
"id": "GB-FTS-21888",
"name": "Financial Ombudsman Service",
"identifier": {
"legalName": "Financial Ombudsman Service"
},
"address": {
"locality": "London",
"countryName": "United Kingdom"
},
"roles": [
"reviewBody"
]
}
],
"buyer": {
"id": "GB-FTS-21382",
"name": "Financial Ombudsman Service"
},
"language": "en",
"awards": [
{
"id": "009315-2022-ctt_2348-1",
"relatedLots": [
"1"
],
"title": "It Managed Services",
"status": "active",
"suppliers": [
{
"id": "GB-FTS-49193",
"name": "Tata Consultancy Services Limited"
}
]
}
],
"contracts": [
{
"id": "009315-2022-ctt_2348-1",
"awardID": "009315-2022-ctt_2348-1",
"title": "It Managed Services",
"status": "active",
"value": {
"amount": 16336546.67,
"currency": "GBP"
},
"dateSigned": "2022-03-30T00:00:00+01:00"
}
],
"bids": {
"statistics": [
{
"id": "1",
"measure": "bids",
"relatedLot": "1",
"value": 5
}
]
}
}