Award

CRM Software Licenses, Support and Maintenance

UNIVERSITY OF PLYMOUTH

This public procurement record has 1 release in its history.

Award

15 Jul 2021 at 15:53

Summary of the contracting process

The University of Plymouth is seeking to procure a contract for CRM software licenses, support, and maintenance, which has been awarded to Salesforce UK Limited. This procurement falls under the goods category, specifically classified as software packages and information systems, with an award value of approximately £2,188,658.88. The procurement process was conducted as a limited procedure without prior publication of a call for competition, due to exclusivity in technical rights related to the embedded CRM system in use. The contract covers the period from 1st August 2021 to 31st July 2026, with the agreement signed on 15th July 2021.

This tender presents significant opportunities for businesses in the software and IT services sector, particularly those specialising in Customer Relationship Management (CRM) systems and associated support services. Companies that can demonstrate expertise in maintaining and enhancing CRM software and that have experience working within educational institutions will be well-positioned to compete for similar contracts in the future. The sole sourcing aspect underscores the importance of technical knowledge and existing relationships in this niche market.

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Notice Title

CRM Software Licenses, Support and Maintenance

Notice Description

Software license, maintenance and support for embedded Customer Relationship Management (CRM) Software System that is already in operation at the University of Plymouth.

Lot Information

Lot 1

Software license, maintenance and support for embedded Customer Relationship Management (CRM) Software System that is already in operation at the University of Plymouth to cover the period of 1st August 2021 to 31 July 2026.

Procurement Information

The products, services and support can be provided only by a particular contractor for reasons that are technical and connected with the protection of exclusive intellectual property rights. (Software maintenance and license renewal for an embedded customer relationship management system). This VEAT notice is alerting the market of the University's intention to award a contract via a sole source procedure and not via a competitive tender via FTS. The University intends to award a contract for the above once a 10 day standstill period has ended. The 10 day standstill period will commence from the publication of this notice.

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-02c886
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/016660-2021
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Goods
Procurement Method
Limited
Procurement Method Details
Award procedure without prior publication of a call for competition
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems


CPV Codes

48000000 - Software package and information systems

48445000 - Customer Relation Management software package

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£2,188,658 £1M-£10M

Notice Dates

Publication Date
15 Jul 20214 years ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
14 Jul 20214 years ago
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Active

Contracting Authority (Buyer)

Main Buyer
UNIVERSITY OF PLYMOUTH
Contact Name
Procurement Department
Contact Email
procurement@plymouth.ac.uk
Contact Phone
+44 01752582057

Buyer Location

Locality
PLYMOUTH, DEVON
Postcode
PL4 8AA
Post Town
Plymouth
Country
England

Major Region (ITL 1)
TLK South West (England)
Basic Region (ITL 2)
TLK4 Devon
Small Region (ITL 3)
TLK41 Plymouth
Delivery Location
TLK South West (England), TLK41 Plymouth

Local Authority
Plymouth
Electoral Ward
Drake
Westminster Constituency
Plymouth Sutton and Devonport

Supplier Information

Number of Suppliers
1
Supplier Name

SALESFORCE

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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