Notice Information
Notice Title
The Provision of a Fundraising and Alumni Customer Relationship Management (CRM) Solution
Notice Description
The University of Southampton seeks to procure a Fundraising and Alumni CRM solution to support The Campaign for Southampton which will see an ambitious increase in all elements of fundraising and engagement - doubling transaction levels, significantly increasing engagement and volunteering and doubling the size of the team. The success of a fundraising campaign is hugely dependent on a sophisticated CRM - to capture data preferences, offer improved international fundraising, and high value, multi-channel mass fundraising, and ensure enhanced major gift and volunteer management tools - to deliver the scale of fundraising and engagement required to compete in an increasingly sophisticated global charity market. This project seeks to deliver a new solution to meet these objectives.
Lot Information
Lot 1
The University is seeking a Fundraising and Alumni CRM solution which enables fundraising, prospect research, communication, events, volunteering, reporting and data selection to harness the collective power of the alumni and supporter community to support the University's strategic objectives through philanthropy and engagement. The University is seeking a system to support in the following areas: Communications and Marketing Events Volunteering Fundraising (Regular Giving) Prospect Research and Management Memberships Legacy Online Portal Operations Income Processing, including Gift Aid, DD management, Pledges, Fundspending Reporting and Dashboards System Admin Of particular importance to the University is for the solution to have: The ability to process UK gifts including direct debits and gift aid declarations and claims The ability to manage constituent relationships or create activity based upon segments of constituents The ability to search, query and locate a variety of record types based upon various searchable fields within the database The ability to manage events The ability to manage marketing automations, communications and e-communications The ability to import to, export from or report on any field within the database Procurement Process This procurement process was conducted as an Open procedure Contract Period: The University proposes to enter into a Contract for ten years - this will be the maximum contract period, including any potential extensions] with the successful tenderer(s). This will comprise of an initial contract period of five years with an option to extend by a further five years subject to satisfactory performance and at the sole discretion of the University. Contract Value: The estimated value of the initial five year contract term is in the region of PS800,000 - PS1,200,000 GBP (excluding VAT). The estimated value of the five year extension period is PS600,000 - PS800,000 GBP (excluding VAT). It is estimated, therefore, that the total value of this contract will be between PS1,400,000 and PS2,000,000 GBP (excluding VAT).
Renewal: This contract is likely to be subject to renewal towards the end of this contract period.
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-h6vhtk-02ca7f
- Publication Source
- Find A Tender Service
- Latest Notice
- https://www.find-tender.service.gov.uk/Notice/000512-2022
- Current Stage
- Award
- All Stages
- Tender, Award
Procurement Classification
- Notice Type
- Tender Notice
- Procurement Type
- Standard
- Procurement Category
- Goods
- Procurement Method
- Open
- Procurement Method Details
- Open procedure
- Tender Suitability
- Not specified
- Awardee Scale
- SME
Common Procurement Vocabulary (CPV)
- CPV Divisions
48 - Software package and information systems
72 - IT services: consulting, software development, Internet and support
-
- CPV Codes
48000000 - Software package and information systems
48445000 - Customer Relation Management software package
72212445 - Customer Relation Management software development services
Notice Value(s)
- Tender Value
- £2,000,000 £1M-£10M
- Lots Value
- £2,000,000 £1M-£10M
- Awards Value
- Not specified
- Contracts Value
- £2,000,000 £1M-£10M
Notice Dates
- Publication Date
- 7 Jan 20224 years ago
- Submission Deadline
- 3 Sep 2021Expired
- Future Notice Date
- Not specified
- Award Date
- 23 Dec 20214 years ago
- Contract Period
- Not specified - Not specified
- Recurrence
- This is likely to be re-procured in 2031.
Notice Status
- Tender Status
- Complete
- Lots Status
- Cancelled
- Awards Status
- Active
- Contracts Status
- Active
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- UNIVERSITY OF SOUTHAMPTON
- Contact Name
- Available with D3 Tenders Premium →
- Contact Email
- Available with D3 Tenders Premium →
- Contact Phone
- Available with D3 Tenders Premium →
Buyer Location
- Locality
- SOUTHAMPTON
- Postcode
- SO17 1BJ
- Postcode Area
- Southampton
- Country
- England
-
- Major Region (ITL 1)
- TLJ South East (England)
- Basic Region (ITL 2)
- TLJ3 Hampshire and Isle of Wight
- Small Region (ITL 3)
- TLJ32 Southampton
- Delivery Location
- TLJ32 Southampton
-
- Local Authority
- Southampton
- Electoral Ward
- Portswood
- Westminster Constituency
- Southampton Test
Further Information
Open Contracting Data Standard (OCDS)
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.