Notice Information
Notice Title
Call Centre
Notice Description
Forestry England is looking to procure a call handling and information services which will be provided to Forestry England and Forest Services customers, suppliers and emergency services.
Lot Information
Lot 1
Forestry England is looking to procure a call handling and information services which will be provided to Forestry England and Forest Services customers, suppliers and emergency services. This will include providing answers and information relevant to the enquiry or pass the call onto the relevant person within the organisation all within agree SLA/KPI's. We wish to inform the market in advance that a procurement exercise in relation to the above provision may be undertaken and seek expressions of interest from contractors interested in working with us in delivering these requirements. The services will be required between the hours of 8:30 - 17:00, as well as an out of hours emergency service provision. SLA/KPI reporting and provision of management information will also form part of the required service provision. There will be no requirement to make the service accesable to people with disabilities or whose first language is not English. Additional information: This Prior Information Notice (PIN) serves to alert the marketplace to this potential opportunity and Forestry England invites interested prospective contractors to lodge an initial expression of interest in this opportunity by submitting their details electronically, through the Delta eSourcing portal.
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-h6vhtk-02d44d
- Publication Source
- Find A Tender Service
- Latest Notice
- https://www.find-tender.service.gov.uk/Notice/019678-2021
- Current Stage
- Planning
- All Stages
- Planning
Procurement Classification
- Notice Type
- Planning Notice
- Procurement Type
- Standard
- Procurement Category
- Services
- Procurement Method
- Not Specified
- Procurement Method Details
- Not specified
- Tender Suitability
- Not specified
- Awardee Scale
- Not specified
Common Procurement Vocabulary (CPV)
- CPV Divisions
79 - Business services: law, marketing, consulting, recruitment, printing and security
-
- CPV Codes
79512000 - Call centre
Notice Value(s)
- Tender Value
- £500,000 £500K-£1M
- Lots Value
- Not specified
- Awards Value
- Not specified
- Contracts Value
- Not specified
Notice Dates
- Publication Date
- 13 Aug 20214 years ago
- Submission Deadline
- Not specified
- Future Notice Date
- 12 Sep 2021Expired
- Award Date
- Not specified
- Contract Period
- Not specified - Not specified
- Recurrence
- Not specified
Notice Status
- Tender Status
- Planned
- Lots Status
- Planned
- Awards Status
- Not Specified
- Contracts Status
- Not Specified
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- FORESTRY ENGLAND
- Contact Name
- Not specified
- Contact Email
- arran.price@forestryengland.uk
- Contact Phone
- +44 3000674000
Buyer Location
- Locality
- BRISTOL
- Postcode
- BS16 1EJ
- Post Town
- Bristol
- Country
- England
-
- Major Region (ITL 1)
- TLK South West (England)
- Basic Region (ITL 2)
- TLK5 West of England
- Small Region (ITL 3)
- TLK52 Bath & North East Somerset and South Gloucestershire
- Delivery Location
- Not specified
-
- Local Authority
- South Gloucestershire
- Electoral Ward
- Stoke Park & Cheswick
- Westminster Constituency
- Filton and Bradley Stoke
Further Information
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
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