Tender

Customer Rewards Solution

STONEWATER LTD

This public procurement record has 1 release in its history.

Tender

16 Aug 2021 at 15:15

Summary of the contracting process

The public procurement process involves Stonewater Ltd seeking a Service Provider for a "Customer Rewards Solution." This procurement falls under the goods category and primarily focuses on the "Presents and rewards" industry sector. The tender is currently in the active stage, and submissions must be received by 16 September 2021. The contract is expected to lead to an estimated total spend of £700,000, with delivery taking place in the United Kingdom. The procurement method is an open procedure, allowing various suppliers to participate in this competitive process.

This tender presents a significant opportunity for businesses, particularly small and medium enterprises (SMEs), to engage in delivering innovative customer reward solutions. Companies with expertise in digital platforms, customer engagement strategies, and those capable of vetting partner organisations for discounts and rewards would be well-suited to compete. The possibility of additional contract renewals provides a long-term growth opportunity for successful bidders as they contribute to Stonewater's objectives of enhancing customer experience through effective rewards programmes.

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Notice Title

Customer Rewards Solution

Notice Description

The procurement for a Service Provider to manage and run a Rewards Platform for customers. Stonewater are looking for a Service Provider with the expertise in providing a rewards and discount solution who can provide this solution through a digital platform or methtod for Stonewater's customers. The rewards solution will be aimed at customers only with the aim of encouraging behaviours that support Stonewater's aims of working digitally and maintaining rent accounts. The Solution will require the Service Provider to vet organisations Stonewater's customers will receive Discount or rewards from. They will also manage the platform and any issues with the platform that arise to ensure a streamlined and quality experience for Stonewater's customers. The Contract spend advised is based on the expected spend for the rewards program anticipating lower spends at the start of the solution progressing towards higher spend with successful return on investment.

Lot Information

Lot 1

To provide a rewards solution for customers. Additional information: The Budget is based on a successful contract with evidenced return on investment leading to more spend through a rewards program.

Renewal: The contract will be for an initial period of 3 years with the option to extend for a further 2 years + 2 years

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-02d575
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/019975-2021
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Goods
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

18 - Clothing, footwear, luggage articles and accessories


CPV Codes

18530000 - Presents and rewards

Notice Value(s)

Tender Value
£700,000 £500K-£1M
Lots Value
£700,000 £500K-£1M
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
16 Aug 20214 years ago
Submission Deadline
16 Sep 2021Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Active
Awards Status
Not Specified
Contracts Status
Not Specified

Contracting Authority (Buyer)

Main Buyer
STONEWATER LTD
Contact Name
Gregory Savage
Contact Email
gregory.savage@stonewater.org
Contact Phone
+44 7879759515

Buyer Location

Locality
LEICESTER
Postcode
LE8 6EP
Post Town
Leicester
Country
England

Major Region (ITL 1)
TLF East Midlands (England)
Basic Region (ITL 2)
TLF2 Leicestershire, Rutland and Northamptonshire
Small Region (ITL 3)
TLF22 Leicestershire CC and Rutland
Delivery Location
Not specified

Local Authority
Blaby
Electoral Ward
North Whetstone
Westminster Constituency
South Leicestershire

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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