Notice Information
Notice Title
Voice of the Customer Platform
Notice Description
Analytical tool that can inform the day-to-day customer measure of experience. Analysis of individual customer engagements Sentiment analysis for customer contacts and social media analysis Both text and e-mail surveying capability
Lot Information
Lot 1
Provision of Software as descibed in the tender document
Options: by upto 2 years
Renewal: option to extend upto 60 months
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-h6vhtk-02dfa5
- Publication Source
- Find A Tender Service
- Latest Notice
- https://www.find-tender.service.gov.uk/Notice/022582-2021
- Current Stage
- Tender
- All Stages
- Tender
Procurement Classification
- Notice Type
- Tender Notice
- Procurement Type
- Standard
- Procurement Category
- Goods
- Procurement Method
- Selective
- Procurement Method Details
- Negotiated procedure with prior call for competition
- Tender Suitability
- Not specified
- Awardee Scale
- Not specified
Common Procurement Vocabulary (CPV)
- CPV Divisions
48 - Software package and information systems
-
- CPV Codes
48482000 - Business intelligence software package
48900000 - Miscellaneous software package and computer systems
Notice Value(s)
- Tender Value
- Not specified
- Lots Value
- Not specified
- Awards Value
- Not specified
- Contracts Value
- Not specified
Notice Dates
- Publication Date
- 10 Sep 20214 years ago
- Submission Deadline
- 22 Oct 2021Expired
- Future Notice Date
- Not specified
- Award Date
- Not specified
- Contract Period
- Not specified - Not specified
- Recurrence
- Not specified
Notice Status
- Tender Status
- Active
- Lots Status
- Active
- Awards Status
- Not Specified
- Contracts Status
- Not Specified
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- AFFINITY WATER LIMITED
- Contact Name
- Nikhil Sharma
- Contact Email
- nikhil.sharma@affinitywater.co.uk
- Contact Phone
- +44 7594523917
Buyer Location
- Locality
- HATFIELD
- Postcode
- AL10 9EZ
- Post Town
- St Albans
- Country
- England
-
- Major Region (ITL 1)
- TLH East (England)
- Basic Region (ITL 2)
- TLH2 Bedfordshire and Hertfordshire
- Small Region (ITL 3)
- TLH26 North and East Hertfordshire
- Delivery Location
- TLH East (England)
-
- Local Authority
- Welwyn Hatfield
- Electoral Ward
- Hatfield Villages
- Westminster Constituency
- Welwyn Hatfield
Further Information
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
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