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CRM Licenses

THE RIVERSIDE GROUP LIMITED

This public procurement record has 2 releases in its history.

Award

26 Nov 2021 at 09:02

Award Notice
Award

08 Oct 2021 at 11:23

Award Notice
Summary of the contracting process

The Riverside Group Limited is seeking solutions in the software package and information systems industry, specifically CRM licenses, through a limited procurement method. The current procurement stage is complete, following awards made based on a tender initiated on 26 November 2021. The awarded contract, valued at £3,660,655, was signed on 19 November 2021, and covers licenses to enhance the existing CRM system, which is essential for the organisation’s ongoing operations across the UK.

This tender presents significant opportunities for businesses involved in software solutions, particularly those specialising in CRM platforms. Companies that can demonstrate robust capabilities in delivering comprehensive CRM systems, ideally those with previous experience working directly with public sector organisations like The Riverside Group, would be well-suited to respond. The intention to market a holistic business-wide solution at the conclusion of this contract suggests an impending demand for innovative and scalable software providers in the future.

How relevant is this notice?

Notice Information

Notice Title

CRM Licenses

Notice Description

Licenses to extend arrangement.

Lot Information

Lot 1

CRM licenses to extend the relationship based upon the amount of resources used to implement this large scale solution. Riverside are to use the platform for a further period before going to the market for a full solution.

Procurement Information

Due to this supplier not being on any frameworks, and our requirement to further utilise our installation and make best use of the resources employed to bring this solution up to its current level of maturity, we made an award directly with the supplier. The supplier is no longer on any frameworks - including GCloud to enable a direct award. We are not in a position due to the complexity of the solution to go to market yet, however the intention is to go to market for the full solution at the end of this agreement.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-02e9be
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/029413-2021
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Goods
Procurement Method
Limited
Procurement Method Details
Award procedure without prior publication of a call for competition
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48000000 - Software package and information systems

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£7,321,320 £1M-£10M

Notice Dates

Publication Date
26 Nov 20214 years ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
8 Oct 20214 years ago
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Cancelled
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
THE RIVERSIDE GROUP LIMITED
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LIVERPOOL
Postcode
L24 8RF
Postcode Area
Liverpool
Country
England
Major Region (ITL 1)
TLD North West (England)
Basic Region (ITL 2)
TLD7 Merseyside
Small Region (ITL 3)
TLD72 Liverpool
Delivery Location
TLD North West (England)
Local Authority
Liverpool
Electoral Ward
Garston
Westminster Constituency
Liverpool Garston

Supplier Information

Number of Suppliers
2
Supplier Names

Salesforce UK

Salesforce UK Limited

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

JSON Markdown

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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