Award

Out of Hours Call Centre Services

B3 LIVING

This public procurement record has 2 releases in its history.

Award

02 Dec 2021 at 12:15

Tender

12 Oct 2021 at 08:15

Summary of the contracting process

B3 Living is currently seeking to award a Framework Agreement for "Out of Hours Call Centre Services," part of the services industry, located in Hertfordshire (UKH23). This open tender process is in the active stage, with a submission deadline that has passed on 30 November 2021. The estimated value of this contract is £200,000, and submissions must adhere to criteria outlined in the tender documents, ensuring a competitive selection process.

This tender presents a valuable opportunity for small and medium enterprises (SMEs) specialising in call centre operations to expand their presence within public sector contracts. Businesses with expertise in providing out-of-hours customer service solutions will find this tender particularly suited to their capabilities. Competition is expected to be robust, making it essential for prospective tenderers to demonstrate a strong understanding of the service specifications outlined in the invitation to tender documents.

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Notice Title

Out of Hours Call Centre Services

Notice Description

B3Living is seeking to award a Framework Agreement to a single Supplier for the provision of Out of Hours Call Centre Services as described within this Invitation to Tender (ITT): the scope will be as described within the specification in Part B of the ITT and the pricing template (Part E of the ITT) is reflective of the anticipated demand.

Lot Information

Lot 1

B3Living is seeking to award a Framework Agreement to a single Supplier for the provision of Out of Hours Call Centre Services as described within this Invitation to Tender (ITT): the scope will be as described within the specification in Part B of the ITT and the pricing template (Part E of the ITT) is reflective of the anticipated demand. Additional information: To respond to this opportunity please click here: https://www.delta-esourcing.com/respond/264DKE98YA

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-02eabc
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/029939-2021
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security


CPV Codes

79512000 - Call centre

Notice Value(s)

Tender Value
£200,000 £100K-£500K
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
2 Dec 20214 years ago
Submission Deadline
30 Nov 2021Expired
Future Notice Date
Not specified
Award Date
2 Dec 20214 years ago
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Cancelled
Lots Status
Cancelled
Awards Status
Unsuccessful
Contracts Status
Not Specified

Contracting Authority (Buyer)

Main Buyer
B3 LIVING
Contact Name
Simon Callier
Contact Email
simon.callier@b3living.org.uk
Contact Phone
+44 1992453700

Buyer Location

Locality
HODDESDON
Postcode
EN11 8TS
Post Town
Enfield
Country
England

Major Region (ITL 1)
TLH East (England)
Basic Region (ITL 2)
TLH2 Bedfordshire and Hertfordshire
Small Region (ITL 3)
TLH26 North and East Hertfordshire
Delivery Location
TLH23 Hertfordshire CC

Local Authority
Broxbourne
Electoral Ward
Hoddesdon North
Westminster Constituency
Broxbourne

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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