Award

Notification Service for Test Trace Protect

DIGITAL HEALTH AND CARE WALES ("DHCW")

This public procurement record has 1 release in its history.

Award

28 Oct 2021 at 15:35

Summary of the contracting process

Digital Health and Care Wales (DHCW) has awarded a contract for a Notification Service for Test Trace Protect to the Cabinet Office (UK Gov Notify Service). This procurement falls within the services category, specifically under postal and telecommunications services, with a contract value of £288,000. The procurement method used was limited, allowing for an award procedure without prior publication of a call for competition. The contract was signed on 28 May 2021, and encompasses the delivery of SMS services across NHS Wales, ensuring efficient communication of critical messages to patients.

This tender presents a significant opportunity for businesses engaged in telecommunications and messaging services to expand their operations within the public sector. Companies that specialise in secure communication technologies, particularly those with experience in adhering to cyber security best practices as advised by the National Cyber Security Centre, would be ideally suited to compete in similar future tenders. The focus on implementing robust and trusted messaging solutions opens doors for innovative firms to provide services that enhance public trust in government communications.

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Notice Title

Notification Service for Test Trace Protect

Notice Description

DHCW is seeking to use UK Gov Notify - the government's messaging platform to support its Covid-19 Test Trace Protect ("TTP") service and the issuing of electronic messaging to the citizens of Wales.

Lot Information

Lot 1

DHCW is seeking to use UK Gov Notify - the government's messaging platform to support its Covid-19 Test Trace Protect service. This solution will be vital in ensuring that urgent critical messages are issued smoothly and efficiently from Health Boards to its patients.

Procurement Information

DHCW are seeking to migrate the SMS services currently provided by the incumbent supplier to the UK Gov Notify Service following an official communication issued by the National Cyber Security Centre (NCSC) regarding SMS and Telephone Communications Best Practice approach. The NCSC is an organisation of the UK Government that provides advice and support for the public and private sector in how to avoid computer security threats. The recommendation in the NCSC paper is the best and most effective way to ensure messages are protected, and not blocked, is to use the UK Gov Notify messaging service. The recommendation comes following instances of criminals posing as official sources by mimicking official communications and concealing within them a malicious link or a request for information or action by the citizen. This has undermined the ability of Test Trace Protect to contact infected individuals due to a loss of trust as to whether the SMS are genuine or fraudulent, meaning some SMS may be ignored and deleted. The UK Gov Notify solution is robust from a security perspective. NCSC and Mobile Ecosystem Forum ("MEF") has added the UK Gov Notify Sender ID 'UK-Gov' to a registry of genuine SMS SenderID's and at the same time, blocking a number of similar ID's, which might be used by fraudsters trying to look official.

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-02f14c
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/027103-2021
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Limited
Procurement Method Details
Award procedure without prior publication of a call for competition
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

64 - Postal and telecommunications services


CPV Codes

64000000 - Postal and telecommunications services

64212100 - Short Message Service (SMS) services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£288,000 £100K-£500K

Notice Dates

Publication Date
28 Oct 20214 years ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
27 May 20214 years ago
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Active

Contracting Authority (Buyer)

Main Buyer
DIGITAL HEALTH AND CARE WALES ("DHCW")
Contact Name
Not specified
Contact Email
laura.panes@wales.nhs.uk
Contact Phone
Not specified

Buyer Location

Locality
CARDIFF
Postcode
CF11 9AD
Post Town
Cardiff
Country
Wales

Major Region (ITL 1)
TLL Wales
Basic Region (ITL 2)
TLL5 South East Wales
Small Region (ITL 3)
TLL52 Cardiff and Vale of Glamorgan
Delivery Location
Not specified

Local Authority
Cardiff
Electoral Ward
Riverside
Westminster Constituency
Cardiff West

Supplier Information

Number of Suppliers
1
Supplier Name

CABINET OFFICE (UK GOV NOTIFY SERVICE

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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