Notice Information
Notice Title
Customer Service Contact Centre Support
Notice Description
The Royal Mint are seeking a partner willing to work collaboratively with the our in house team to support and deliver a cohesive premium standard Customer Service. The partner will deliver an agreed proportion of the service, exact split to be agreed.
Lot Information
Lot 1
We are seeking a partner willing to work collaboratively with our in house team to support and deliver a cohesive premium standard Customer Service. The partner will deliver an agreed proportion of the service, exact split to be agreed.
Renewal: Depending on performance the contract can be extended by up to a further 24 months
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-h6vhtk-02f1e8
- Publication Source
- Find A Tender Service
- Latest Notice
- https://www.find-tender.service.gov.uk/Notice/027258-2021
- Current Stage
- Tender
- All Stages
- Tender
Procurement Classification
- Notice Type
- Tender Notice
- Procurement Type
- Standard
- Procurement Category
- Services
- Procurement Method
- Selective
- Procurement Method Details
- Competitive procedure with negotiation
- Tender Suitability
- Not specified
- Awardee Scale
- Not specified
Common Procurement Vocabulary (CPV)
- CPV Divisions
79 - Business services: law, marketing, consulting, recruitment, printing and security
-
- CPV Codes
79512000 - Call centre
Notice Value(s)
- Tender Value
- Not specified
- Lots Value
- Not specified
- Awards Value
- Not specified
- Contracts Value
- Not specified
Notice Dates
- Publication Date
- 29 Oct 20214 years ago
- Submission Deadline
- 22 Nov 2021Expired
- Future Notice Date
- Not specified
- Award Date
- Not specified
- Contract Period
- Not specified - Not specified
- Recurrence
- Not specified
Notice Status
- Tender Status
- Active
- Lots Status
- Active
- Awards Status
- Not Specified
- Contracts Status
- Not Specified
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- ROYAL MINT
- Contact Name
- Not specified
- Contact Email
- lee.wilkey@royalmint.com
- Contact Phone
- +44 1443222111
Buyer Location
- Locality
- PONTYCLUN
- Postcode
- CF72 8YT
- Post Town
- Cardiff
- Country
- Wales
-
- Major Region (ITL 1)
- TLL Wales
- Basic Region (ITL 2)
- TLL5 South East Wales
- Small Region (ITL 3)
- TLL51 Central Valleys and Bridgend
- Delivery Location
- TLL15 Central Valleys
-
- Local Authority
- Rhondda Cynon Taf
- Electoral Ward
- Llantrisant and Talbot Green
- Westminster Constituency
- Pontypridd
Further Information
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
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