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Confirmit Horizons Software as a Service (SAAS)

Higher Education Statistics Agency Limited (HESA)

This public procurement record has 2 releases in its history.

Award

13 Jan 2022 at 12:21

Award Notice
Award

08 Nov 2021 at 17:10

Award Notice
Summary of the contracting process

The Higher Education Statistics Agency Limited (HESA) has recently completed a procurement process titled "Confirmit Horizons Software as a Service (SAAS)" in the software-related services industry, specifically based in the United Kingdom. This procurement, initiated as a tender, has successfully awarded a contract to Confirmit Ltd, valued at £835,283. The award follows a unique, limited procurement method, which involved direct negotiations without prior public competition. The contract, designed to span three years with an option for two additional years, ensures that HESA possesses essential software capabilities for executing large-scale surveys across its operations.

This tender presents significant opportunities for businesses specialising in software solutions, particularly those offering integrated survey platforms and professional services in system setup and integration. Companies that can develop or provide unique Software as a Service (SaaS) tailored for data collection and management are particularly well-suited to compete in similar future contracts, as such specialised capabilities are essential for meeting the nuanced needs of educational institutions like HESA. Firms focusing on ISO27001 certified technology solutions, customer relationship management, and data analytics are encouraged to engage with potential future tenders in this domain.

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Notice Information

Notice Title

Confirmit Horizons Software as a Service (SAAS)

Notice Description

HESA has entered into a 3 + 2 year contract with Confirmit Ltd ("Confirmit"), for Confirmit to provide Horizons software a unique software as a service required by HESA for the purposes of undertaking surveys. Confirmit's Horizons software is both an online web survey and a Computer assisted telephone interview (CATI) platform. Included within the contract will be the provision of professional services including integration and setup.

Lot Information

Lot 1

Confirmit's Horizons Software is unique Software as a Service as it is both an online web survey and a CATI platform that has proven ability to process and manage large numbers of survey respondents. The use by HESA of an integrated CATI and web interface is vitally important to HESA and is critical to the success of the surveys to be undertaken by HESA because it will enable HESA to seamlessly move completion of surveys between a CATI and a web interface and no other platform known to HESA provides this seamless service. It also enables HESA to optimise call centre services by supporting integration with call diallers, providing progressive and predictive dialling patterns. It also provides HESA with real-time agent supervision. Confirmit's Horizons Software is also unique in that it meets HESA's specific requirements to be able to define, sequence, support, manage and oversee the sending of very large volumes of emails and SMS messages and the making of telephone calls. Confirmit's Horizons Software is ISO27001 certified and complies with HESA's data protection and information security requirements.

Procurement Information

Confirmit's Horizons software is a unique Software as a service which is only available in the UK from Confirmit. Confirmit are uniquely placed to fulfil the requirement of the procurement with their Horizons software which is the only product found to meet HESA's specific requirements.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-02f4c7
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/001012-2022
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Limited
Procurement Method Details
Award procedure without prior publication of a call for competition
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72260000 - Software-related services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£835,283 £500K-£1M

Notice Dates

Publication Date
13 Jan 20224 years ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
26 Oct 20214 years ago
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Cancelled
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Higher Education Statistics Agency Limited (HESA)
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
CHELTENHAM
Postcode
GL50 1HZ
Postcode Area
Gloucester
Country
England
Major Region (ITL 1)
TLK South West (England)
Basic Region (ITL 2)
TLK7 Gloucestershire and Wiltshire
Small Region (ITL 3)
TLK73 Gloucestershire CC
Delivery Location
Not specified
Local Authority
Cheltenham
Electoral Ward
College
Westminster Constituency
Cheltenham

Supplier Information

Number of Suppliers
1
Supplier Name

Confirmit Ltd

Further Information

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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