Notice Information
Notice Title
ITT For the Provision of a Core Telephony and Contact Centre Solution
Notice Description
RBH is embarking on an exciting and ambitious journey to transform how we operate and deliver services to our customers. In order to support and deliver this transformation 'digital' will be at the forefront and technology a key enabler. Fundamental to the delivery of the 'Digital Transformation' programme is a fit for purpose and fit for use unified communications solution that will support the society on a number of key principles built around an "Anywhere Operations" model. This is to support RBH in their move away from a traditional office based working model to "SMART working" were our employees, hardware and customers can be anywhere. As such the platform should deliver enhanced collaboration and productivity across teams, secure remote access for all, cloud enablement, enhanced automation and autonomy. Key Principles: * Cloud Based, accessible anywhere and anytime * Supports Collaboration and Productivity * Supports Channel shift and Omni-Channel * VFM and Scalable * Secure Remote Access * Supports Automation including Automated deployment and Installation The solution should be scalable and one that can easily grow and be adapted as the needs of RBH change and grow. Suppliers should therefore highlight their ability to deliver and manage all aspects of Telephony, act as a single point of contact and deliver against the key principles
Lot Information
Lot 1
RBH is embarking on an exciting and ambitious journey to transform how we operate and deliver services to our customers. In order to support and deliver this transformation 'digital' will be at the forefront and technology a key enabler. Fundamental to the delivery of the 'Digital Transformation' programme is a fit for purpose and fit for use unified communications solution that will support the society on a number of key principles built around an "Anywhere Operations" model. This is to support RBH in their move away from a traditional office based working model to "SMART working" were our employees, hardware and customers can be anywhere. As such the platform should deliver enhanced collaboration and productivity across teams, secure remote access for all, cloud enablement, enhanced automation and autonomy. Key Principles: * Cloud Based, accessible anywhere and anytime * Supports Collaboration and Productivity * Supports Channel shift and Omni-Channel * VFM and Scalable * Secure Remote Access * Supports Automation including Automated deployment and Installation The solution should be scalable and one that can easily grow and be adapted as the needs of RBH change and grow. Suppliers should therefore highlight their ability to deliver and manage all aspects of Telephony, act as a single point of contact and deliver against the key principles
Renewal: There is an option of 2 x 12 month extensions to be applied
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-h6vhtk-02f4dd
- Publication Source
- Find A Tender Service
- Latest Notice
- https://www.find-tender.service.gov.uk/Notice/028016-2021
- Current Stage
- Tender
- All Stages
- Tender
Procurement Classification
- Notice Type
- Tender Notice
- Procurement Type
- Standard
- Procurement Category
- Services
- Procurement Method
- Open
- Procurement Method Details
- Open procedure
- Tender Suitability
- Not specified
- Awardee Scale
- Not specified
Common Procurement Vocabulary (CPV)
- CPV Divisions
64 - Postal and telecommunications services
-
- CPV Codes
64200000 - Telecommunications services
Notice Value(s)
- Tender Value
- £200,000 £100K-£500K
- Lots Value
- Not specified
- Awards Value
- Not specified
- Contracts Value
- Not specified
Notice Dates
- Publication Date
- 8 Nov 20214 years ago
- Submission Deadline
- 8 Dec 2021Expired
- Future Notice Date
- Not specified
- Award Date
- Not specified
- Contract Period
- Not specified - Not specified
- Recurrence
- November 2025 if extensions not applied
Notice Status
- Tender Status
- Active
- Lots Status
- Active
- Awards Status
- Not Specified
- Contracts Status
- Not Specified
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- ROCHDALE BOROUGHWIDE HOUSING
- Contact Name
- RBH Procurement Team
- Contact Email
- rbh.procurement@rbh.org.uk
- Contact Phone
- Not specified
Buyer Location
- Locality
- ROCHDALE
- Postcode
- OL11 1RY
- Post Town
- Oldham
- Country
- England
-
- Major Region (ITL 1)
- TLD North West (England)
- Basic Region (ITL 2)
- TLD3 Greater Manchester
- Small Region (ITL 3)
- TLD37 Greater Manchester North East
- Delivery Location
- TLD North West (England)
-
- Local Authority
- Rochdale
- Electoral Ward
- Milkstone & Deeplish
- Westminster Constituency
- Rochdale
Further Information
Notice URLs
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
{
"tag": [
"compiled"
],
"id": "ocds-h6vhtk-02f4dd-2021-11-08T23:30:14Z",
"date": "2021-11-08T23:30:14Z",
"ocid": "ocds-h6vhtk-02f4dd",
"initiationType": "tender",
"tender": {
"id": "DN580201",
"legalBasis": {
"id": "32014L0024",
"scheme": "CELEX"
},
"title": "ITT For the Provision of a Core Telephony and Contact Centre Solution",
"status": "active",
"classification": {
"scheme": "CPV",
"id": "64200000",
"description": "Telecommunications services"
},
"mainProcurementCategory": "services",
"description": "RBH is embarking on an exciting and ambitious journey to transform how we operate and deliver services to our customers. In order to support and deliver this transformation 'digital' will be at the forefront and technology a key enabler. Fundamental to the delivery of the 'Digital Transformation' programme is a fit for purpose and fit for use unified communications solution that will support the society on a number of key principles built around an \"Anywhere Operations\" model. This is to support RBH in their move away from a traditional office based working model to \"SMART working\" were our employees, hardware and customers can be anywhere. As such the platform should deliver enhanced collaboration and productivity across teams, secure remote access for all, cloud enablement, enhanced automation and autonomy. Key Principles: * Cloud Based, accessible anywhere and anytime * Supports Collaboration and Productivity * Supports Channel shift and Omni-Channel * VFM and Scalable * Secure Remote Access * Supports Automation including Automated deployment and Installation The solution should be scalable and one that can easily grow and be adapted as the needs of RBH change and grow. Suppliers should therefore highlight their ability to deliver and manage all aspects of Telephony, act as a single point of contact and deliver against the key principles",
"value": {
"amount": 200000,
"currency": "GBP"
},
"lots": [
{
"id": "1",
"description": "RBH is embarking on an exciting and ambitious journey to transform how we operate and deliver services to our customers. In order to support and deliver this transformation 'digital' will be at the forefront and technology a key enabler. Fundamental to the delivery of the 'Digital Transformation' programme is a fit for purpose and fit for use unified communications solution that will support the society on a number of key principles built around an \"Anywhere Operations\" model. This is to support RBH in their move away from a traditional office based working model to \"SMART working\" were our employees, hardware and customers can be anywhere. As such the platform should deliver enhanced collaboration and productivity across teams, secure remote access for all, cloud enablement, enhanced automation and autonomy. Key Principles: * Cloud Based, accessible anywhere and anytime * Supports Collaboration and Productivity * Supports Channel shift and Omni-Channel * VFM and Scalable * Secure Remote Access * Supports Automation including Automated deployment and Installation The solution should be scalable and one that can easily grow and be adapted as the needs of RBH change and grow. Suppliers should therefore highlight their ability to deliver and manage all aspects of Telephony, act as a single point of contact and deliver against the key principles",
"contractPeriod": {
"durationInDays": 1080
},
"hasRenewal": true,
"renewal": {
"description": "There is an option of 2 x 12 month extensions to be applied"
},
"submissionTerms": {
"variantPolicy": "notAllowed"
},
"hasOptions": false,
"status": "active"
}
],
"items": [
{
"id": "1",
"additionalClassifications": [
{
"scheme": "CPV",
"id": "64200000",
"description": "Telecommunications services"
}
],
"deliveryAddresses": [
{
"region": "UKD"
}
],
"relatedLot": "1"
}
],
"submissionMethod": [
"electronicSubmission",
"written"
],
"submissionMethodDetails": "http://www.the-chest.org.uk",
"documents": [
{
"id": "economic",
"documentType": "economicSelectionCriteria"
},
{
"id": "technical",
"documentType": "technicalSelectionCriteria"
}
],
"procurementMethod": "open",
"procurementMethodDetails": "Open procedure",
"tenderPeriod": {
"endDate": "2021-12-08T17:00:00Z"
},
"submissionTerms": {
"languages": [
"en"
],
"bidValidityPeriod": {
"durationInDays": 180
}
},
"awardPeriod": {
"startDate": "2021-12-09T10:00:00Z"
},
"bidOpening": {
"date": "2021-12-09T10:00:00Z",
"address": {
"streetAddress": "Via Microsoft Teams"
},
"description": "RBH Legal Team to remove seal"
},
"hasRecurrence": true,
"recurrence": {
"description": "November 2025 if extensions not applied"
}
},
"parties": [
{
"id": "GB-FTS-33951",
"name": "Rochdale Boroughwide Housing",
"identifier": {
"legalName": "Rochdale Boroughwide Housing"
},
"address": {
"streetAddress": "Sandbrook House, Sandbrook Way",
"locality": "Rochdale",
"region": "UKD",
"postalCode": "OL11 1RY",
"countryName": "United Kingdom"
},
"contactPoint": {
"name": "RBH Procurement Team",
"email": "rbh.procurement@rbh.org.uk",
"url": "http://www.the-chest.org.uk"
},
"roles": [
"buyer"
],
"details": {
"url": "http://www.rbh.org.uk",
"classifications": [
{
"scheme": "TED_CA_TYPE",
"description": "Social Housing Provider"
},
{
"scheme": "COFOG",
"id": "06",
"description": "Housing and community amenities"
}
]
}
},
{
"id": "GB-FTS-6921",
"name": "Rochdale Boroughwide Housing",
"identifier": {
"legalName": "Rochdale Boroughwide Housing"
},
"address": {
"locality": "Rochdale",
"countryName": "United Kingdom"
},
"roles": [
"reviewBody"
]
}
],
"buyer": {
"id": "GB-FTS-33951",
"name": "Rochdale Boroughwide Housing"
},
"language": "en"
}