Notice Information
Notice Title
WHC - Call Monitoring and Out of Hours Call Centre
Notice Description
Welwyn Hatfield Borough Council invites Tenders for the provision of a Call Monitoring and Out of Hours Call Centre. The Services comprise of 24 Call Centre Operation to support the Lifeline Service available to tenants of the borough and an out of hours call centre (evenings, weekends and bank holidays) to support other Council services.
Lot Information
Lot 1
Call Monitoring and Out of Hours Call Centre
Renewal: Optional one year extension
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-h6vhtk-02fce1
- Publication Source
- Find A Tender Service
- Latest Notice
- https://www.find-tender.service.gov.uk/Notice/010551-2022
- Current Stage
- Award
- All Stages
- Tender, Award
Procurement Classification
- Notice Type
- Tender Notice
- Procurement Type
- Standard
- Procurement Category
- Services
- Procurement Method
- Open
- Procurement Method Details
- Open procedure
- Tender Suitability
- Not specified
- Awardee Scale
- Not specified
Common Procurement Vocabulary (CPV)
- CPV Divisions
79 - Business services: law, marketing, consulting, recruitment, printing and security
-
- CPV Codes
79512000 - Call centre
Notice Value(s)
- Tender Value
- £800,000 £500K-£1M
- Lots Value
- Not specified
- Awards Value
- Not specified
- Contracts Value
- Not specified
Notice Dates
- Publication Date
- 25 Apr 20223 years ago
- Submission Deadline
- 14 Jan 2022Expired
- Future Notice Date
- Not specified
- Award Date
- 25 Apr 20223 years ago
- Contract Period
- Not specified - Not specified
- Recurrence
- Not specified
Notice Status
- Tender Status
- Unsuccessful
- Lots Status
- Cancelled
- Awards Status
- Unsuccessful
- Contracts Status
- Not Specified
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- WELWYN HATFIELD BOROUGH COUNCIL
- Contact Name
- Procurement
- Contact Email
- a.harper@welhat.gov.uk
- Contact Phone
- +44 1707357371
Buyer Location
- Locality
- WELWYN GARDEN CITY
- Postcode
- AL8 6AE
- Post Town
- St Albans
- Country
- England
-
- Major Region (ITL 1)
- TLH East (England)
- Basic Region (ITL 2)
- TLH2 Bedfordshire and Hertfordshire
- Small Region (ITL 3)
- TLH26 North and East Hertfordshire
- Delivery Location
- TLH23 Hertfordshire CC
-
- Local Authority
- Welwyn Hatfield
- Electoral Ward
- Handside
- Westminster Constituency
- Welwyn Hatfield
Further Information
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
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