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Call Centre Solution Contract Extension

Pension Protection Fund

This public procurement record has 1 release in its history.

Award

03 Dec 2021 at 22:45

Award Notice
Summary of the contracting process

The Pension Protection Fund is currently at the award stage of the Call Centre Solution Contract Extension, which focuses on telecommunications services. This tender involves maintaining and supporting a unified IP telephony solution integrated with the existing IT infrastructure. The contract, valued at £200,000, was signed on 24th August 2021 and is located in Croydon, UK. As the procurement method was limited, the award procedure was conducted without prior publication of a call for competition, reflecting the absence of competition for technical reasons.

This contract presents significant growth opportunities for businesses specialising in telecommunications services, particularly those providing integrated call centre solutions. Companies capable of delivering ongoing maintenance and support are well-suited to compete, especially those with experience adapting to evolving IT infrastructure needs. As the Pension Protection Fund plans to seek a fully future-proofed solution in the future, securing this contract can establish a strong partnership that may lead to further engagements as their procurement needs evolve.

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Notice Information

Notice Title

Call Centre Solution Contract Extension

Notice Description

Unified IP Telephony Maintenance and Support.

Lot Information

Lot 1

The PPF call centre solution is integrated with our existing infrastructure, therefore, to enable continuity of service we require the continuation of this solution. The PPF is currently undertaking a significant level of change within our IT infrastructure, and therefore changing this part of our IT infrastructure is not feasible given the significant planned change over the next two years. A project is currently underway to enable the PPF to procure a fully future-proofed call centre solution and we will be going out to market in due course. Additional information: Quality and price evaluation was not applicable to this procurement.

Procurement Information

Absence of competition for technical reasons. The PPF call centre solution is integrated with our existing infrastructure, therefore, to enable continuity of service we require the continuation of this solution. The PPF is currently undertaking a significant level of change within our IT infrastructure, and therefore changing this part of our IT infrastructure is not feasible given the significant planned change over the next two years. A project is currently underway to enable the PPF to procure a fully future-proofed call centre solution and we will be going out to market in due course.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-02fd47
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/030160-2021
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Limited
Procurement Method Details
Award procedure without prior publication of a call for competition
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

64 - Postal and telecommunications services

CPV Codes

64200000 - Telecommunications services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£200,000 £100K-£500K

Notice Dates

Publication Date
3 Dec 20214 years ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
24 Aug 20215 years ago
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Cancelled
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Pension Protection Fund
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
CROYDON
Postcode
CR0 2NA
Postcode Area
Croydon
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI6 Outer London - South
Small Region (ITL 3)
TLI62 Croydon
Delivery Location
TLI62 Croydon
Local Authority
Croydon
Electoral Ward
Fairfield
Westminster Constituency
Croydon West

Supplier Information

Number of Suppliers
1
Supplier Name

Aspect Software UK Limited

Further Information

Notice URLs

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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