Award

Live Fear Free Helpline

WELSH GOVERNMENT

This public procurement record has 2 releases in its history.

Award

22 Mar 2022 at 15:43

Tender

17 Jan 2022 at 14:54

Summary of the contracting process

The procurement process relates to the Welsh Government's initiative to re-tender the "Live Fear Free Helpline", a critical service in the social support sector for victims of violence, domestic abuse, and sexual violence. The procurement method is an open procedure, currently at the tender stage, with submissions required by 21 February 2022, at 2:00 PM. The helpline tender covers a contract value of £3,000,000 and includes a periodic review for a potential extension of up to three years, highlighting the importance of sustained service delivery in the UK (specifically Cardiff, Wales).

This tender offers substantial opportunities for service providers with expertise in community, social, and personal services, particularly those with capabilities in helpline management, crisis support, and collaborative stakeholder engagement. Consortia are encouraged to bid, which can be advantageous for small to medium-sized enterprises (SMEs) that may wish to combine resources and capabilities to meet the rigorous demands outlined in the tender documentation, including the delivery of community benefits aligned with the Welsh Government's economic and social objectives.

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Notice Title

Live Fear Free Helpline

Notice Description

Welsh Government currently funds the Live Fear Free Helpline, a free 24/7 bilingual information, sign-posting and support service, to help and guide people who have been/are victims of Violence against women, domestic abuse or sexual violence, who are in need of information or access to support services. The helpline also offers a support service to bystanders and concerned others, including family, friends and professionals.

Lot Information

Lot 1

The Helpline is open to victims from all genders (including transgender) and all types of relationship. There is also no age limit or ethnicity barrier to calling the Helpline as gender-based violence, domestic abuse and sexual violence can affect anyone. The Welsh Government is re-tendering for the delivery of the Live Fear Free Helpline. Welsh Government wishes to enter into a contract for the Live Fear Free Helpline for an initial period of 36 months, with an option to extend for 3 years subject to annual reviews. They are looking to appoint a Provider who can demonstrate they fully understand and can meet the requirements outlined in the Invitation to Tender (ITT) document, through proven knowledge, experience and robust governance arrangements.

Renewal: A contract extension period of up to a further 3 years.

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-030bd5
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/007764-2022
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

98 - Other community, social and personal services


CPV Codes

72253000 - Helpdesk and support services

98000000 - Other community, social and personal services

Notice Value(s)

Tender Value
£3,000,000 £1M-£10M
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£1,499,910 £1M-£10M

Notice Dates

Publication Date
22 Mar 20223 years ago
Submission Deadline
21 Feb 2022Expired
Future Notice Date
Not specified
Award Date
22 Mar 20223 years ago
Contract Period
Not specified - Not specified
Recurrence
2027

Notice Status

Tender Status
Complete
Lots Status
Cancelled
Awards Status
Active
Contracts Status
Active

Contracting Authority (Buyer)

Main Buyer
WELSH GOVERNMENT
Contact Name
Not specified
Contact Email
cpsprocurementadvice@gov.wales
Contact Phone
+44 3000623300

Buyer Location

Locality
CARDIFF
Postcode
CF10 3NQ
Post Town
Cardiff
Country
Wales

Major Region (ITL 1)
TLL Wales
Basic Region (ITL 2)
TLL5 South East Wales
Small Region (ITL 3)
TLL52 Cardiff and Vale of Glamorgan
Delivery Location
TLL Wales

Local Authority
Cardiff
Electoral Ward
Cathays
Westminster Constituency
Cardiff South and Penarth

Supplier Information

Number of Suppliers
1
Supplier Name

WELSH WOMENS AID

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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