Contact Centre as a Service (CCaaS)

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            "id": "32571000",
            "description": "Communications infrastructure"
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        "description": "Accent Housing Limited are seeking the services of recognised, accredited Contractor for the design, supply, integration, installation, configuration and ongoing support and maintenance of a new Contact Centre as a Service (CCaaS). The solution required needs to be a functional call centre omnichannel telephony solution that can assist with the receiving, routing, tracking, and handling of telephony and other inbound/outbound communications. Must be multi-channel, feature rich and capable of integrations with existing software applications where applicable. The service will provide the business with a future looking solution that is suitable for its needs. You can access the information free of charge via the Due North ProContract portal: https://procontract.due-north.com Please note that ALL communication must be directed through the Due North ProContract secure messaging area via the E-Sourcing Portal. Email communication and submissions will be rejected and not responded to. ITT Information DATE OF ISSUE OF ITT: 27th January 2022 DATE OF RETURN: 4th March 2022 TIME; ON OR BEFORE: 14:00hrs INITIAL CONTRACT DURATION: 36 MONTHS* *with the option to extend at the sole discretion of Accent by 2 x 12 Month Extensions",
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                            "text": "** This Procurement has been Withdrawn** Accent Housing Limited are seeking the services of recognised, accredited Contractor for the design, supply, integration, installation, configuration and ongoing support and maintenance of a new Contact Centre as a Service (CCaaS). The solution required needs to be a functional call centre omnichannel telephony solution that can assist with the receiving, routing, tracking, and handling of telephony and other inbound/outbound communications. Must be multi-channel, feature rich and capable of integrations with existing software applications where applicable. The service will provide the business with a future looking solution that is suitable for its needs. You can access the information free of charge via the Due North ProContract portal: https://procontract.due-north.com Please note that ALL communication must be directed through the Due North ProContract secure messaging area via the E-Sourcing Portal. Email communication and submissions will be rejected and not responded to. ITT Information DATE OF ISSUE OF ITT: 27th January 2022 DATE OF RETURN: 4th March 2022 TIME; ON OR BEFORE: 14:00hrs INITIAL CONTRACT DURATION: 36 MONTHS* *with the option to extend at the sole discretion of Accent by 2 x 12 Month Extensions"
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                            "text": "** This Procurement has been Withdrawn** Accent Housing Limited are seeking the services of recognised, accredited Contractor for the design, supply, integration, installation, configuration and ongoing support and maintenance of a new Contact Centre as a Service (CCaaS). The solution required needs to be a functional call centre omnichannel telephony solution that can assist with the receiving, routing, tracking, and handling of telephony and other inbound/outbound communications. Must be multi-channel, feature rich and capable of integrations with existing software applications where applicable. The service will provide the business with a future looking solution that is suitable for its needs. You can access the information free of charge via the Due North ProContract portal: https://procontract.due-north.com Please note that ALL communication must be directed through the Due North ProContract secure messaging area via the E-Sourcing Portal. Email communication and submissions will be rejected and not responded to. ITT Information DATE OF ISSUE OF ITT: 27th January 2022 DATE OF RETURN: 4th March 2022 TIME; ON OR BEFORE: 14:00hrs INITIAL CONTRACT DURATION: 36 MONTHS* *with the option to extend at the sole discretion of Accent by 2 x 12 Month Extensions"
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            "name": "Accent Housing",
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            "address": {
                "streetAddress": "Charlestown House, Acorn Park Industrial Estate, Charlestown",
                "locality": "Shipley",
                "region": "UK",
                "postalCode": "BD17 7SW",
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