Notice Information
Notice Title
Longhurst Out of Hours Call Centre
Notice Description
Longhurst Group is seeking solutions from suitably qualified and experienced Service Providers to enter into a long-term arrangement for the delivery of their Out of Hours call handling services. Longhurst Group intends to enter into contract with the successful Service Provider for a period of 5 years, with an initial term of three years and 2 further one year extensions. The estimated value of the contract is c PS130k pa ex VAT.
Lot Information
Lot 1
Longhurst is one of the largest housing groups in the Midlands and East of England, they own and manage over 23,500 homes and deliver a wide range of care and support services. Longhurst operate in 50 local authority areas, with over 1,200 colleagues, 10 office bases and over 80 care and support locations Longhurst Group is seeking solutions from suitably qualified and experienced Service Providers to enter into a long-term arrangement for the delivery of their Out of Hours call handling services. Longhurst Group intends to enter into contract with the successful Service Provider for a period of 5 years, with an initial term of three years and 2 further one year extensions. The estimated value of the contract is c PS130k pa ex VAT. Longhurst is following an Open procurement process in accordance with the Public Contract Regulations 2015. Full details of the requirements and instructions are included in the procurement and Tender documents.
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-h6vhtk-0316c6
- Publication Source
- Find A Tender Service
- Latest Notice
- https://www.find-tender.service.gov.uk/Notice/020453-2022
- Current Stage
- Award
- All Stages
- Tender, Award
Procurement Classification
- Notice Type
- Tender Notice
- Procurement Type
- Standard
- Procurement Category
- Services
- Procurement Method
- Open
- Procurement Method Details
- Open procedure
- Tender Suitability
- Not specified
- Awardee Scale
- Large
Common Procurement Vocabulary (CPV)
- CPV Divisions
79 - Business services: law, marketing, consulting, recruitment, printing and security
-
- CPV Codes
79510000 - Telephone-answering services
79512000 - Call centre
Notice Value(s)
- Tender Value
- £650,000 £500K-£1M
- Lots Value
- £650,000 £500K-£1M
- Awards Value
- Not specified
- Contracts Value
- Not specified
Notice Dates
- Publication Date
- 27 Jul 20223 years ago
- Submission Deadline
- 16 Mar 2022Expired
- Future Notice Date
- Not specified
- Award Date
- 29 May 20223 years ago
- Contract Period
- Not specified - Not specified
- Recurrence
- Not specified
Notice Status
- Tender Status
- Complete
- Lots Status
- Cancelled
- Awards Status
- Active
- Contracts Status
- Active
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- LONGHURST GROUP
- Contact Name
- Sharon Hunt
- Contact Email
- sharon@echelonconsultancy.co.uk
- Contact Phone
- +44 1707339800
Buyer Location
- Locality
- BOSTON
- Postcode
- PE21 7TQ
- Post Town
- Peterborough
- Country
- England
-
- Major Region (ITL 1)
- TLF East Midlands (England)
- Basic Region (ITL 2)
- TLF3 Lincolnshire
- Small Region (ITL 3)
- TLF30 Lincolnshire CC
- Delivery Location
- TLF East Midlands (England)
-
- Local Authority
- Boston
- Electoral Ward
- Wyberton
- Westminster Constituency
- Boston and Skegness
Further Information
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
{
"tag": [
"compiled"
],
"id": "ocds-h6vhtk-0316c6-2022-07-27T12:12:01+01:00",
"date": "2022-07-27T12:12:01+01:00",
"ocid": "ocds-h6vhtk-0316c6",
"description": "The Contracting Authority reserves the right to cancel the procurement and not to proceed with the contract award at any stage of the procurement process. The Contracting Authority also reserves the right not to award the contract. Neither the Contracting Authority nor any person on whose behalf this procurement is undertaken is to be liable for any costs incurred by those expressing an interest or tendering for the contract.",
"initiationType": "tender",
"tender": {
"id": "ECH1090",
"legalBasis": {
"id": "32014L0024",
"scheme": "CELEX"
},
"title": "Longhurst Out of Hours Call Centre",
"status": "complete",
"classification": {
"scheme": "CPV",
"id": "79512000",
"description": "Call centre"
},
"mainProcurementCategory": "services",
"description": "Longhurst Group is seeking solutions from suitably qualified and experienced Service Providers to enter into a long-term arrangement for the delivery of their Out of Hours call handling services. Longhurst Group intends to enter into contract with the successful Service Provider for a period of 5 years, with an initial term of three years and 2 further one year extensions. The estimated value of the contract is c PS130k pa ex VAT.",
"value": {
"amount": 650000,
"currency": "GBP"
},
"lots": [
{
"id": "1",
"description": "Longhurst is one of the largest housing groups in the Midlands and East of England, they own and manage over 23,500 homes and deliver a wide range of care and support services. Longhurst operate in 50 local authority areas, with over 1,200 colleagues, 10 office bases and over 80 care and support locations Longhurst Group is seeking solutions from suitably qualified and experienced Service Providers to enter into a long-term arrangement for the delivery of their Out of Hours call handling services. Longhurst Group intends to enter into contract with the successful Service Provider for a period of 5 years, with an initial term of three years and 2 further one year extensions. The estimated value of the contract is c PS130k pa ex VAT. Longhurst is following an Open procurement process in accordance with the Public Contract Regulations 2015. Full details of the requirements and instructions are included in the procurement and Tender documents.",
"value": {
"amount": 650000,
"currency": "GBP"
},
"contractPeriod": {
"durationInDays": 1800
},
"hasRenewal": false,
"submissionTerms": {
"variantPolicy": "notAllowed"
},
"hasOptions": false,
"status": "cancelled",
"awardCriteria": {
"criteria": [
{
"name": "Quality",
"type": "quality",
"description": "60"
},
{
"name": "Cost",
"type": "cost",
"description": "40"
}
]
}
}
],
"items": [
{
"id": "1",
"additionalClassifications": [
{
"scheme": "CPV",
"id": "79510000",
"description": "Telephone-answering services"
},
{
"scheme": "CPV",
"id": "79512000",
"description": "Call centre"
}
],
"deliveryAddresses": [
{
"region": "UKF"
},
{
"region": "UKF"
}
],
"relatedLot": "1"
}
],
"submissionMethod": [
"electronicSubmission",
"written"
],
"submissionMethodDetails": "https://uk.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=42593&B=ECHELON",
"selectionCriteria": {
"criteria": [
{
"type": "suitability",
"description": "As detailed in the procurement and Tender documents",
"appliesTo": [
"supplier"
]
}
]
},
"documents": [
{
"id": "economic",
"documentType": "economicSelectionCriteria"
},
{
"id": "technical",
"documentType": "technicalSelectionCriteria"
}
],
"contractTerms": {
"performanceTerms": "As detailed in the procurement and Tender documents"
},
"otherRequirements": {
"requiresStaffNamesAndQualifications": true
},
"procurementMethod": "open",
"procurementMethodDetails": "Open procedure",
"coveredBy": [
"GPA"
],
"tenderPeriod": {
"endDate": "2022-03-16T12:00:00Z"
},
"submissionTerms": {
"languages": [
"en"
],
"bidValidityPeriod": {
"durationInDays": 180
}
},
"awardPeriod": {
"startDate": "2022-03-16T12:00:00Z"
},
"bidOpening": {
"date": "2022-03-16T12:00:00Z"
},
"hasRecurrence": false,
"reviewDetails": "The Contracting Authority will observe a 10 day stand still period following the award of the contract and conduct itself in respect of any appeals in accordance with the Public Contract Regulations 2015 (as amended)"
},
"parties": [
{
"id": "GB-FTS-44057",
"name": "Longhurst Group",
"identifier": {
"legalName": "Longhurst Group",
"id": "5345282"
},
"address": {
"streetAddress": "Leverett House, Gilbert Drive,",
"locality": "Boston",
"region": "UKF",
"postalCode": "PE21 7TQ",
"countryName": "United Kingdom"
},
"contactPoint": {
"name": "Sharon Hunt",
"telephone": "+44 1707339800",
"email": "sharon@echelonconsultancy.co.uk",
"url": "https://uk.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=42593&B=ECHELON"
},
"roles": [
"buyer"
],
"details": {
"url": "https://www.longhurst-group.org.uk",
"buyerProfile": "https://uk.eu-supply.com/ctm/Company/CompanyInformation/Index/45191",
"classifications": [
{
"scheme": "TED_CA_TYPE",
"id": "BODY_PUBLIC",
"description": "Body governed by public law"
},
{
"scheme": "COFOG",
"id": "06",
"description": "Housing and community amenities"
}
]
}
},
{
"id": "GB-FTS-726",
"name": "High Court of England and Wales",
"identifier": {
"legalName": "High Court of England and Wales"
},
"address": {
"streetAddress": "The Strand",
"locality": "London",
"postalCode": "WC2A 2LL",
"countryName": "United Kingdom"
},
"roles": [
"reviewBody",
"mediationBody"
]
},
{
"id": "GB-FTS-137",
"name": "Cabinet Office",
"identifier": {
"legalName": "Cabinet Office"
},
"address": {
"streetAddress": "70 Whitehall",
"locality": "London",
"postalCode": "SW1A 2AS",
"countryName": "United Kingdom"
},
"roles": [
"reviewContactPoint"
]
},
{
"id": "GB-FTS-59967",
"name": "Appello careline Ltd",
"identifier": {
"legalName": "Appello careline Ltd",
"id": "3229746"
},
"address": {
"streetAddress": "Oregon House 19 queensway",
"locality": "New Milton",
"region": "UK",
"postalCode": "BH25 5NN",
"countryName": "United Kingdom"
},
"contactPoint": {
"telephone": "+44 1425626300",
"email": "victoria.bannister@appello.co.uk"
},
"roles": [
"supplier"
],
"details": {
"scale": "large"
}
}
],
"buyer": {
"id": "GB-FTS-44057",
"name": "Longhurst Group"
},
"language": "en",
"awards": [
{
"id": "020453-2022-1-1",
"relatedLots": [
"1"
],
"title": "Longhurst Out of Hours Call Centre",
"status": "active",
"suppliers": [
{
"id": "GB-FTS-59967",
"name": "Appello careline Ltd"
}
]
}
],
"contracts": [
{
"id": "020453-2022-1-1",
"awardID": "020453-2022-1-1",
"title": "Longhurst Out of Hours Call Centre",
"status": "active",
"dateSigned": "2022-05-30T00:00:00+01:00"
}
],
"bids": {
"statistics": [
{
"id": "3",
"measure": "bids",
"relatedLot": "1",
"value": 9
},
{
"id": "4",
"measure": "electronicBids",
"relatedLot": "1",
"value": 9
},
{
"id": "1",
"measure": "lowestValidBidValue",
"relatedLot": "1",
"value": 36000,
"currency": "GBP"
},
{
"id": "2",
"measure": "highestValidBidValue",
"relatedLot": "1",
"value": 131000,
"currency": "GBP"
}
]
}
}