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Longhurst Out of Hours Call Centre

Longhurst Group

This public procurement record has 2 releases in its history.

Award

27 Jul 2022 at 12:12

Award Notice
Tender

14 Feb 2022 at 13:39

Tender Notice
Summary of the contracting process

The Longhurst Group, a prominent housing organisation based in Boston, UK, has initiated a procurement process for its "Longhurst Out of Hours Call Centre" service, classified under the call centre industry category. The open tender procedure allows qualified service providers to compete for a contract valued at approximately £130,000 per annum, with a potential duration of five years, including three years and two optional one-year extensions. The submission deadline for bids is set for 16 March 2022, after which the evaluation will commence, adhering to public contract regulations.

This tender presents a significant opportunity for businesses specialising in call centre services and those capable of providing comprehensive out-of-hours support solutions. Companies that are well-prepared to fulfil the quality and cost criteria—60% quality and 40% cost—are encouraged to participate. Given Longhurst Group's extensive operational footprint across the Midlands and East of England, suppliers with experience in handling calls for housing and community amenities would be particularly well-suited to respond to this procurement opportunity, potentially expanding their business reach and long-term partnerships.

How relevant is this notice?

Notice Information

Notice Title

Longhurst Out of Hours Call Centre

Notice Description

Longhurst Group is seeking solutions from suitably qualified and experienced Service Providers to enter into a long-term arrangement for the delivery of their Out of Hours call handling services. Longhurst Group intends to enter into contract with the successful Service Provider for a period of 5 years, with an initial term of three years and 2 further one year extensions. The estimated value of the contract is c PS130k pa ex VAT.

Lot Information

Lot 1

Longhurst is one of the largest housing groups in the Midlands and East of England, they own and manage over 23,500 homes and deliver a wide range of care and support services. Longhurst operate in 50 local authority areas, with over 1,200 colleagues, 10 office bases and over 80 care and support locations Longhurst Group is seeking solutions from suitably qualified and experienced Service Providers to enter into a long-term arrangement for the delivery of their Out of Hours call handling services. Longhurst Group intends to enter into contract with the successful Service Provider for a period of 5 years, with an initial term of three years and 2 further one year extensions. The estimated value of the contract is c PS130k pa ex VAT. Longhurst is following an Open procurement process in accordance with the Public Contract Regulations 2015. Full details of the requirements and instructions are included in the procurement and Tender documents.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-0316c6
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/020453-2022
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79510000 - Telephone-answering services

79512000 - Call centre

Notice Value(s)

Tender Value
£650,000 £500K-£1M
Lots Value
£650,000 £500K-£1M
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
27 Jul 20224 years ago
Submission Deadline
16 Mar 2022Expired
Future Notice Date
Not specified
Award Date
30 May 20224 years ago
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Cancelled
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Longhurst Group
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
BOSTON
Postcode
PE21 7TQ
Postcode Area
Peterborough
Country
England
Major Region (ITL 1)
TLF East Midlands (England)
Basic Region (ITL 2)
TLF3 Lincolnshire
Small Region (ITL 3)
TLF30 Lincolnshire CC
Delivery Location
TLF East Midlands (England)
Local Authority
Boston
Electoral Ward
Wyberton
Westminster Constituency
Boston and Skegness

Supplier Information

Number of Suppliers
1
Supplier Name

Appello careline Ltd

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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