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End User Experience Monitoring Service

STUDENT LOANS COMPANY LIMITED

This public procurement record has 1 release in its history.

Award

25 Feb 2022 at 10:25

Award Notice
Summary of the contracting process

The public procurement process for the 'End User Experience Monitoring Service' was conducted by the Student Loans Company Limited (SLC), located in Glasgow, UK. This procurement falls under the services category, specifically aimed at system management software development services. The contract has been awarded following a limited procurement method without prior publication of a call for competition, in accordance with the CCS GCloud 12 framework guidance. The procurement was marked complete on 11 February 2022, with a total contract value of £428,805.

This tender presents significant opportunities for businesses specialising in digital experience management and software development, particularly those with capabilities in monitoring solutions for end-user computing environments. Companies with expertise in integrating tools that can effectively manage and improve user experiences for a large number of endpoints would be well-suited to participate in future opportunities from this buyer. Given the shift to hybrid working, there is an increasing demand for innovative solutions to enhance user satisfaction and operational efficiency, making this an ideal time for relevant service providers to engage with the public sector.

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Notice Information

Notice Title

End User Experience Monitoring Service

Notice Description

Provision of Digital Experience Management software

Lot Information

Lot 1

The requirement is for an End User Experience Monitoring Tool to provide the SLC internal support teams with a deeper insight into what users are individually and collectively experiencing when using the End User computing solutions. This requirement is driven from the move from office based to home \\hybrid working. There are now many more parts to the End user computing solutions provided ( e.g Home broadband, internet, office network, internal apps, Cloud apps and services ) and it is harder for the support teams to identify and resolve individual issues and collective problems affecting users. In terms of volumes, the solution will be required to monitor 4750-5000 user end points/devices and up to 40 SLC staff members will require access to the tool for end user monitoring purposes. The tool should be able to monitor Physical Laptops/ Desktops as well as Virtual Desktops there are no mobile monitoring requirements.

Options: Two optional extension periods of up to 12 months each.

Procurement Information

This procurement was carried out through CCS GCloud 12 framework (RM1557.12) and in accordance with the 6-step buying process CCS guidance.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-031b1d
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/005249-2022
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Limited
Procurement Method Details
Award procedure without prior publication of a call for competition
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72212781 - System management software development services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£428,805 £100K-£500K

Notice Dates

Publication Date
25 Feb 20224 years ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
11 Feb 20224 years ago
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Cancelled
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
STUDENT LOANS COMPANY LIMITED
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
GLASGOW
Postcode
G2 7JD
Postcode Area
Glasgow
Country
Scotland
Major Region (ITL 1)
TLM Scotland
Basic Region (ITL 2)
TLM3 West Central Scotland
Small Region (ITL 3)
TLM32 Glasgow City
Delivery Location
TLM8 West Central Scotland
Local Authority
Glasgow City
Electoral Ward
Anderston/City/Yorkhill
Westminster Constituency
Glasgow North

Supplier Information

Number of Suppliers
1
Supplier Name

Nexthink Limited

Further Information

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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