Notice Information
Notice Title
G-Cloud12 HR ServiceNow Implementation
Notice Description
This is to put in place a contract for HR ServiceNow Implementation at Post Office. Post Office has found an implementation partner to support in implementing People SNow with a target rollout in August 2022. Background The People Support Services Centre (PSSC) team are managing many workflows via Outlook and manual processes, and accountability, service levels, risk profile and performance was remaining sub-optimal and outdated until we have now addressed this. Various solution options were looked at but with ServiceNow already widely accepted within POL, and the possibility of it being easily integrated with SuccessFactors (which is the key HR tool used within POL HR/People team), Post Office has purchased licences for the ServiceNow HR module (People SNow).
Lot Information
Lot 1
This is to put in place a contract for HR ServiceNow Implementation at Post Office. Post Office has found an implementation partner to support in implementing People SNow with a target rollout in August 2022. Background The People Support Services Centre (PSSC) team are managing many workflows via Outlook and manual processes, and accountability, service levels, risk profile and performance was remaining sub-optimal and outdated until we have now addressed this. Various solution options were looked at but with ServiceNow already widely accepted within POL, and the possibility of it being easily integrated with SuccessFactors (which is the key HR tool used within POL HR/People team), Post Office has purchased licences for the ServiceNow HR module (People SNow). In line with the proposed end state People Target Operating Model, People SNow will allow Post Office to: - Track customer requests at a Tier 1 level to enhance knowledge-based articles at Tier 0 requests for information (self service), driving further efficiency through quality self-service tools. The Change element of the product also fits with the Culture Change programme to drive changes in behaviour towards self-service. - Progress tickets through the People Team where necessary, to ensure efficient, right first-time resolution through the right team - Measure individual and team performance in relation to requests for information/change. - Greater efficiency in providing full transparency and the ability to ensure that documents are filed in employee files to meet audit and compliance requirements. - Align with the rest of the organisation who already utilise SNow to drive efficiency and improved customer service (Finance, Risk, IT, Network etc) Ensure we have a fit for purpose infrastructure that will enable the delivery of service across multiple contract types (e.g. workers, contractors, employees etc) This was run via G-Cloud12 where we reduced our supplier search using our specified key words. We contacted the suppliers and held a clarification session about their Service Description in line with the digital marketplace guidelines and assessed which service best met with our requirements. From these findings we awarded the contract to Engage ESM who we felt best met our needs and would be the best implementation partner for Post Office. This is for implementation of ServiceNow HR.
Procurement Information
Use of CCS G-Cloud12 public sector framework which has awarded fairly and compliantly.
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-h6vhtk-031e1e
- Publication Source
- Find A Tender Service
- Latest Notice
- https://www.find-tender.service.gov.uk/Notice/006021-2022
- Current Stage
- Award
- All Stages
- Award
Procurement Classification
- Notice Type
- Award Notice
- Procurement Type
- Standard
- Procurement Category
- Services
- Procurement Method
- Limited
- Procurement Method Details
- Award procedure without prior publication of a call for competition
- Tender Suitability
- Not specified
- Awardee Scale
- Large
Common Procurement Vocabulary (CPV)
- CPV Divisions
72 - IT services: consulting, software development, Internet and support
-
- CPV Codes
72000000 - IT services: consulting, software development, Internet and support
72253000 - Helpdesk and support services
72253200 - Systems support services
72261000 - Software support services
72262000 - Software development services
72263000 - Software implementation services
Notice Value(s)
- Tender Value
- Not specified
- Lots Value
- Not specified
- Awards Value
- Not specified
- Contracts Value
- £292,701 £100K-£500K
Notice Dates
- Publication Date
- 4 Mar 20223 years ago
- Submission Deadline
- Not specified
- Future Notice Date
- Not specified
- Award Date
- 1 Mar 20223 years ago
- Contract Period
- Not specified - Not specified
- Recurrence
- Not specified
Notice Status
- Tender Status
- Complete
- Lots Status
- Cancelled
- Awards Status
- Active
- Contracts Status
- Active
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- POST OFFICE LIMITED
- Contact Name
- Not specified
- Contact Email
- alistair.price@postoffice.co.uk
- Contact Phone
- Not specified
Buyer Location
- Locality
- LONDON
- Postcode
- EC2Y 9AQ
- Post Town
- Central London
- Country
- England
-
- Major Region (ITL 1)
- TLI London
- Basic Region (ITL 2)
- TLI4 Inner London - East
- Small Region (ITL 3)
- TLI43 Haringey and Islington
- Delivery Location
- TLI London
-
- Local Authority
- Islington
- Electoral Ward
- Bunhill
- Westminster Constituency
- Islington South and Finsbury
Further Information
Notice URLs
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
{
"tag": [
"compiled"
],
"id": "ocds-h6vhtk-031e1e-2022-03-04T12:38:19Z",
"date": "2022-03-04T12:38:19Z",
"ocid": "ocds-h6vhtk-031e1e",
"initiationType": "tender",
"tender": {
"id": "C101615",
"legalBasis": {
"id": "32014L0024",
"scheme": "CELEX"
},
"title": "G-Cloud12 HR ServiceNow Implementation",
"status": "complete",
"classification": {
"scheme": "CPV",
"id": "72000000",
"description": "IT services: consulting, software development, Internet and support"
},
"mainProcurementCategory": "services",
"description": "This is to put in place a contract for HR ServiceNow Implementation at Post Office. Post Office has found an implementation partner to support in implementing People SNow with a target rollout in August 2022. Background The People Support Services Centre (PSSC) team are managing many workflows via Outlook and manual processes, and accountability, service levels, risk profile and performance was remaining sub-optimal and outdated until we have now addressed this. Various solution options were looked at but with ServiceNow already widely accepted within POL, and the possibility of it being easily integrated with SuccessFactors (which is the key HR tool used within POL HR/People team), Post Office has purchased licences for the ServiceNow HR module (People SNow).",
"lots": [
{
"id": "1",
"description": "This is to put in place a contract for HR ServiceNow Implementation at Post Office. Post Office has found an implementation partner to support in implementing People SNow with a target rollout in August 2022. Background The People Support Services Centre (PSSC) team are managing many workflows via Outlook and manual processes, and accountability, service levels, risk profile and performance was remaining sub-optimal and outdated until we have now addressed this. Various solution options were looked at but with ServiceNow already widely accepted within POL, and the possibility of it being easily integrated with SuccessFactors (which is the key HR tool used within POL HR/People team), Post Office has purchased licences for the ServiceNow HR module (People SNow). In line with the proposed end state People Target Operating Model, People SNow will allow Post Office to: - Track customer requests at a Tier 1 level to enhance knowledge-based articles at Tier 0 requests for information (self service), driving further efficiency through quality self-service tools. The Change element of the product also fits with the Culture Change programme to drive changes in behaviour towards self-service. - Progress tickets through the People Team where necessary, to ensure efficient, right first-time resolution through the right team - Measure individual and team performance in relation to requests for information/change. - Greater efficiency in providing full transparency and the ability to ensure that documents are filed in employee files to meet audit and compliance requirements. - Align with the rest of the organisation who already utilise SNow to drive efficiency and improved customer service (Finance, Risk, IT, Network etc) Ensure we have a fit for purpose infrastructure that will enable the delivery of service across multiple contract types (e.g. workers, contractors, employees etc) This was run via G-Cloud12 where we reduced our supplier search using our specified key words. We contacted the suppliers and held a clarification session about their Service Description in line with the digital marketplace guidelines and assessed which service best met with our requirements. From these findings we awarded the contract to Engage ESM who we felt best met our needs and would be the best implementation partner for Post Office. This is for implementation of ServiceNow HR.",
"awardCriteria": {
"criteria": [
{
"type": "price"
}
]
},
"hasOptions": false,
"status": "cancelled"
}
],
"items": [
{
"id": "1",
"additionalClassifications": [
{
"scheme": "CPV",
"id": "72263000",
"description": "Software implementation services"
},
{
"scheme": "CPV",
"id": "72262000",
"description": "Software development services"
},
{
"scheme": "CPV",
"id": "72261000",
"description": "Software support services"
},
{
"scheme": "CPV",
"id": "72253000",
"description": "Helpdesk and support services"
},
{
"scheme": "CPV",
"id": "72253200",
"description": "Systems support services"
}
],
"deliveryAddresses": [
{
"region": "UKI"
}
],
"relatedLot": "1"
}
],
"procurementMethod": "limited",
"procurementMethodDetails": "Award procedure without prior publication of a call for competition",
"coveredBy": [
"GPA"
],
"procurementMethodRationaleClassifications": [
{
"scheme": "TED_PT_AWARD_CONTRACT_WITHOUT_CALL",
"id": "D_OUTSIDE_SCOPE",
"description": "The procurement falls outside the scope of application of the directive"
}
],
"procurementMethodRationale": "Use of CCS G-Cloud12 public sector framework which has awarded fairly and compliantly."
},
"awards": [
{
"id": "006021-2022-1",
"relatedLots": [
"1"
],
"title": "G-Cloud12 HR ServiceNow Implementation",
"status": "active",
"suppliers": [
{
"id": "GB-FTS-46020",
"name": "Engage ESM Ltd"
}
]
}
],
"parties": [
{
"id": "GB-FTS-46019",
"name": "Post Office Limited",
"identifier": {
"legalName": "Post Office Limited",
"id": "2154540"
},
"address": {
"streetAddress": "Finsbury Dials 20 Finsbury St, London",
"locality": "London",
"region": "UKI",
"postalCode": "EC2Y 9AQ",
"countryName": "United Kingdom"
},
"contactPoint": {
"email": "alistair.price@postoffice.co.uk"
},
"roles": [
"buyer"
],
"details": {
"url": "https://www.postoffice.co.uk/",
"classifications": [
{
"scheme": "TED_CA_TYPE",
"id": "BODY_PUBLIC",
"description": "Body governed by public law"
},
{
"scheme": "COFOG",
"description": "Postal and Associated Services"
}
]
}
},
{
"id": "GB-FTS-46020",
"name": "Engage ESM Ltd",
"identifier": {
"legalName": "Engage ESM Ltd",
"id": "04176016"
},
"address": {
"streetAddress": "71 MidCity Place, High Holborn",
"locality": "London",
"region": "UKI",
"postalCode": "WC1V 6EA",
"countryName": "United Kingdom"
},
"contactPoint": {
"email": "sian.boland@engage-esm.com"
},
"roles": [
"supplier"
],
"details": {
"scale": "large"
}
},
{
"id": "GB-FTS-15206",
"name": "Post Office Limited",
"identifier": {
"legalName": "Post Office Limited"
},
"address": {
"locality": "London",
"countryName": "United Kingdom"
},
"roles": [
"reviewBody"
]
}
],
"buyer": {
"id": "GB-FTS-46019",
"name": "Post Office Limited"
},
"contracts": [
{
"id": "006021-2022-1",
"awardID": "006021-2022-1",
"title": "G-Cloud12 HR ServiceNow Implementation",
"status": "active",
"value": {
"amount": 292701.6,
"currency": "GBP"
},
"dateSigned": "2022-03-01T00:00:00Z"
}
],
"bids": {
"statistics": [
{
"id": "1",
"measure": "bids",
"relatedLot": "1",
"value": 3
}
]
},
"language": "en"
}