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Social Media and Customer Relationship Management Solution

Office of the Sussex Police & Crime Commissioner

This public procurement record has 1 release in its history.

Award

12 Apr 2022 at 14:24

Award Notice
Summary of the contracting process

The procurement process for a "Social Media and Customer Relationship Management Solution" is managed by the Office of the Sussex Police & Crime Commissioner, located in Lewes, East Sussex, UK. The procurement falls under the category of goods, specifically classified as sales, marketing, and business intelligence software. This tender is currently in the awarded stage, with the award date having been signed on 28 January 2022, and was processed through a limited procurement method without prior competition. The total value of the contract awarded is £922,990.

This tender presents significant opportunities for businesses specialising in sales, marketing, and business intelligence software. Companies that offer innovative social media solutions and customer relationship management tools would be particularly well-suited to compete for this contract. The process allows for a collaborative approach, as it includes provisions for subcontracting, thus enabling smaller firms to partner with larger suppliers like Softcat plc, the awarded supplier for this contract, to enhance their capabilities and grow alongside established players in the market.

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Notice Information

Notice Title

Social Media and Customer Relationship Management Solution

Notice Description

Social Media and Customer Relationship Management Solution

Procurement Information

Further competition under a Police Digital Services Framework for Social Media

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-032cb3
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/009750-2022
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Goods
Procurement Method
Limited
Procurement Method Details
Award procedure without prior publication of a call for competition
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48480000 - Sales, marketing and business intelligence software package

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£922,990 £500K-£1M

Notice Dates

Publication Date
12 Apr 20224 years ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
28 Jan 20224 years ago
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Cancelled
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Office of the Sussex Police & Crime Commissioner
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LEWES
Postcode
BN7 2FZ
Postcode Area
Brighton
Country
England
Major Region (ITL 1)
TLJ South East (England)
Basic Region (ITL 2)
TLJ2 Surrey, East and West Sussex
Small Region (ITL 3)
TLJ22 East Sussex CC
Delivery Location
TLJ2 Surrey, East and West Sussex
Local Authority
Lewes
Electoral Ward
Lewes Bridge
Westminster Constituency
Lewes

Supplier Information

Number of Suppliers
1
Supplier Name

Softcat plc (Main Account)

Further Information

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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