Award

Halton Housing - CRM and Customer Portal Software and Associated Services

HALTON HOUSING

This public procurement record has 4 releases in its history.

TenderUpdate

25 Nov 2022 at 10:51

Award

25 Nov 2022 at 10:00

TenderUpdate

22 Jun 2022 at 08:41

Tender

26 May 2022 at 13:13

Summary of the contracting process

The buying organisation involved in this procurement process is Halton Housing, located in Widnes, United Kingdom. The procurement is for CRM and Customer Portal Software and Associated Services falling under the goods category. The contract is set to start in October 2022 and deployment is expected by April 2023, lasting for a duration of 4 years. The key date for this tender was the end of the tender period on June 28, 2022.

This procurement opportunity by Halton Housing presents a chance for businesses specialising in Customer Relation Management software packages to compete. The procurement stage is currently in the award phase under an open procedure method. Businesses should note the detailed review process involved and the importance of adhering to the tender requirements. Small and medium-sized enterprises (SMEs) who meet the set selection criteria may find this opportunity particularly suitable for growth and development within the industry category of goods.

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Notice Title

Halton Housing - CRM and Customer Portal Software and Associated Services

Notice Description

This ITT is for CRM and Customer Portal. As a minimum, this contract will be to supply, install, implement, support, maintain and develop all the software and related services as per the requirement of this specification. The main areas of functionality will include but not limited to.* CRM* Customer Portal* Customer Engagement* Reporting* Core Applications Integration* Data Management and MigrationWe are expecting the implementation phase to start no later than October 2022 and be ready for live deployment by April 2023. The contract will be for 4 years.

Lot Information

Lot 1

This ITT is for CRM and Customer Portal. As a minimum, this contract will be to supply, install, implement, support, maintain and develop all the software and related services as per the requirement of this specification. The main areas of functionality will include but not limited to.* CRM* Customer Portal* Customer Engagement* Reporting* Core Applications Integration* Data Management and Migration

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-034047
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/033461-2022
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Goods
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

72 - IT services: consulting, software development, Internet and support


CPV Codes

48445000 - Customer Relation Management software package

48480000 - Sales, marketing and business intelligence software package

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
£750,000 £500K-£1M
Lots Value
£750,000 £500K-£1M
Awards Value
Not specified
Contracts Value
£750,000 £500K-£1M

Notice Dates

Publication Date
25 Nov 20223 years ago
Submission Deadline
28 Jun 2022Expired
Future Notice Date
Not specified
Award Date
27 Oct 20223 years ago
Contract Period
Not specified - Not specified
Recurrence
2026

Notice Status

Tender Status
Complete
Lots Status
Cancelled
Awards Status
Active
Contracts Status
Active

Contracting Authority (Buyer)

Main Buyer
HALTON HOUSING
Contact Name
Claire Paton
Contact Email
tenders@cirruspurchasing.co.uk
Contact Phone
Not specified

Buyer Location

Locality
WIDNES
Postcode
WA8 0TD
Post Town
Warrington
Country
England

Major Region (ITL 1)
TLD North West (England)
Basic Region (ITL 2)
TLD7 Merseyside
Small Region (ITL 3)
TLD71 East Merseyside
Delivery Location
TLD North West (England)

Local Authority
Halton
Electoral Ward
Halton View
Westminster Constituency
Widnes and Halewood

Supplier Information

Number of Suppliers
1
Supplier Name

DB GROUP LIMITED (T/A ESUASIVE

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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