Notice Information
Notice Title
Halton Housing - CRM and Customer Portal Software and Associated Services
Notice Description
This ITT is for CRM and Customer Portal. As a minimum, this contract will be to supply, install, implement, support, maintain and develop all the software and related services as per the requirement of this specification. The main areas of functionality will include but not limited to.* CRM* Customer Portal* Customer Engagement* Reporting* Core Applications Integration* Data Management and MigrationWe are expecting the implementation phase to start no later than October 2022 and be ready for live deployment by April 2023. The contract will be for 4 years.
Lot Information
Lot 1
This ITT is for CRM and Customer Portal. As a minimum, this contract will be to supply, install, implement, support, maintain and develop all the software and related services as per the requirement of this specification. The main areas of functionality will include but not limited to.* CRM* Customer Portal* Customer Engagement* Reporting* Core Applications Integration* Data Management and Migration
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-h6vhtk-034047
- Publication Source
- Find A Tender Service
- Latest Notice
- https://www.find-tender.service.gov.uk/Notice/033461-2022
- Current Stage
- Award
- All Stages
- Tender, Award
Procurement Classification
- Notice Type
- Tender Notice
- Procurement Type
- Standard
- Procurement Category
- Goods
- Procurement Method
- Open
- Procurement Method Details
- Open procedure
- Tender Suitability
- Not specified
- Awardee Scale
- SME
Common Procurement Vocabulary (CPV)
- CPV Divisions
48 - Software package and information systems
72 - IT services: consulting, software development, Internet and support
-
- CPV Codes
48445000 - Customer Relation Management software package
48480000 - Sales, marketing and business intelligence software package
72000000 - IT services: consulting, software development, Internet and support
Notice Value(s)
- Tender Value
- £750,000 £500K-£1M
- Lots Value
- £750,000 £500K-£1M
- Awards Value
- Not specified
- Contracts Value
- £750,000 £500K-£1M
Notice Dates
- Publication Date
- 25 Nov 20223 years ago
- Submission Deadline
- 28 Jun 2022Expired
- Future Notice Date
- Not specified
- Award Date
- 28 Oct 20223 years ago
- Contract Period
- Not specified - Not specified
- Recurrence
- 2026
Notice Status
- Tender Status
- Complete
- Lots Status
- Cancelled
- Awards Status
- Active
- Contracts Status
- Active
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- Halton Housing
- Contact Name
- Available with D3 Tenders Premium →
- Contact Email
- Available with D3 Tenders Premium →
- Contact Phone
- Available with D3 Tenders Premium →
Buyer Location
- Locality
- WIDNES
- Postcode
- WA8 0TD
- Postcode Area
- Warrington
- Country
- England
-
- Major Region (ITL 1)
- TLD North West (England)
- Basic Region (ITL 2)
- TLD7 Merseyside
- Small Region (ITL 3)
- TLD71 East Merseyside
- Delivery Location
- TLD North West (England)
-
- Local Authority
- Halton
- Electoral Ward
- Halton View
- Westminster Constituency
- Widnes and Halewood
Further Information
Open Contracting Data Standard (OCDS)
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.