Notice Information
Notice Title
TfL 95743 Contact Centre Outsourced Services Framework
Notice Description
This is
Lot Information
Lot 01
Lot 1 - Full Contact Centre Services Telephony Correspondence Fulfilment Technology, Support & Development
Lot 02Lot 2 - Contact Handling Telephony Correspondence
Lot 03Lot 3 - Fulfilment Fulfilment - Cards and Keys
Lot 04Lot 4 - Tech support Technology, support, and development
Contact Centre Outsourced Service - Lot A - Full ServiceContact Centre Full Service to include Call Handling, Correspondence and Card Fulfilment and Technology
Contact Centre Outsourced Service - Lot B - Contact HandlingContact Centre - Call Handling
Contact Centre Outsourced Service - Lot C - FulfilmentContact Centre - Fulfilment (Correspondence and Card Handling)
Contact Centre Outsourced Services - Lot D - TechnologyContact Centre - Technology
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-h6vhtk-034117
- Publication Source
- Find A Tender Service
- Latest Notice
- https://www.find-tender.service.gov.uk/Notice/029404-2023
- Current Stage
- Award
- All Stages
- Tender, Award
Procurement Classification
- Notice Type
- Tender Notice
- Procurement Type
- Framework
- Procurement Category
- Services
- Procurement Method
- Open
- Procurement Method Details
- Open procedure
- Tender Suitability
- Not specified
- Awardee Scale
- Large, SME
Common Procurement Vocabulary (CPV)
- CPV Divisions
79 - Business services: law, marketing, consulting, recruitment, printing and security
-
- CPV Codes
79500000 - Office-support services
79510000 - Telephone-answering services
79512000 - Call centre
Notice Value(s)
- Tender Value
- Not specified
- Lots Value
- Not specified
- Awards Value
- Not specified
- Contracts Value
- Not specified
Notice Dates
- Publication Date
- 5 Oct 20232 years ago
- Submission Deadline
- 1 Jul 2022Expired
- Future Notice Date
- Not specified
- Award Date
- 30 Apr 20232 years ago
- Contract Period
- Not specified - Not specified
- Recurrence
- Not specified
Notice Status
- Tender Status
- Complete
- Lots Status
- Active, Cancelled
- Awards Status
- Active
- Contracts Status
- Active
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- TRANSPORT FOR LONDON
- Contact Name
- Mr Kevin Reilly
- Contact Email
- kevinreilly@tfl.gov.uk
- Contact Phone
- +44 11111
Buyer Location
- Locality
- LONDON
- Postcode
- SE1 8NJ
- Post Town
- South East London
- Country
- England
-
- Major Region (ITL 1)
- TLI London
- Basic Region (ITL 2)
- TLI4 Inner London - East
- Small Region (ITL 3)
- TLI44 Lewisham and Southwark
- Delivery Location
- TLI London
-
- Local Authority
- Southwark
- Electoral Ward
- Borough & Bankside
- Westminster Constituency
- Bermondsey and Old Southwark
Further Information
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
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