Award

British Library Ticketing and Customer Journey Solution

BRITISH LIBRARY

This public procurement record has 1 release in its history.

Award

04 Jul 2022 at 11:49

Summary of the contracting process

The British Library is seeking a supplier for a ticketing and customer journey solution, classified under the industry of business services, specifically law, marketing, consulting, recruitment, printing, and security. This procurement process is in the award stage, having concluded on 1st July 2022, with a total contract value of £394,301. The tender was initiated as a competitive procedure with negotiation, allowing for a selective method of procurement. The procurement process was conducted within the United Kingdom.

This contract presents a significant opportunity for growth, particularly for small and medium enterprises (SMEs) and larger firms with expertise in ticketing solutions and customer service technologies. Businesses that can showcase quality, competitive pricing, and favourable terms and conditions may be well positioned to compete. With a total of four bids received, including one from an SME, companies within this sector should consider leveraging their strengths in innovation and service delivery to secure contracts with prestigious organisations like the British Library.

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Notice Title

British Library Ticketing and Customer Journey Solution

Notice Description

The British Library ticketing solution

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-034d7a
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/018131-2022
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Competitive procedure with negotiation
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

22 - Printed matter and related products

79 - Business services: law, marketing, consulting, recruitment, printing and security


CPV Codes

22459000 - Tickets

79000000 - Business services: law, marketing, consulting, recruitment, printing and security

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£394,301 £100K-£500K

Notice Dates

Publication Date
4 Jul 20223 years ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
30 Jun 20223 years ago
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Cancelled
Awards Status
Active
Contracts Status
Active

Contracting Authority (Buyer)

Main Buyer
BRITISH LIBRARY
Contact Name
Andy Kemp
Contact Email
andy.kemp@bl.uk
Contact Phone
+44 1937546387

Buyer Location

Locality
LONDON
Postcode
NW1 2DB
Post Town
North West London
Country
England

Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI36 Camden
Delivery Location
Not specified

Local Authority
Camden
Electoral Ward
St Pancras & Somers Town
Westminster Constituency
Holborn and St Pancras

Supplier Information

Number of Suppliers
1
Supplier Name

TESSITURA NETWORK

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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