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British Library Ticketing and Customer Journey Solution

British Library

This public procurement record has 1 release in its history.

Award

04 Jul 2022 at 12:49

Award Notice
Summary of the contracting process

The British Library, located in London, has recently completed the procurement process for a Ticketing and Customer Journey Solution, classified under business services. The tender was initiated on 1st July 2022 and concluded with an award, worth £394,301, to the service provider Tessitura Network. The procurement process followed a competitive procedure with negotiation and involved the selection of suppliers based on quality and cost criteria. Although the procurement has been finalised, the details can provide insight into the types of projects that are typical for the library sector.

This project presents growth opportunities primarily for small and medium enterprises (SMEs) with expertise in ticketing and customer service solutions, as well as larger firms that can meet the requirements for similar services. Businesses specialising in consulting, marketing, and technical development for cultural institutions would find this tender particularly relevant. With the British Library's focus on enhancing user experience through improved ticketing systems, companies capable of delivering innovative and efficient solutions are well-positioned to compete in future tenders in this domain.

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Notice Information

Notice Title

British Library Ticketing and Customer Journey Solution

Notice Description

The British Library ticketing solution

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-034d7b
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/018132-2022
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Competitive procedure with negotiation
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

22 - Printed matter and related products

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

22459000 - Tickets

79000000 - Business services: law, marketing, consulting, recruitment, printing and security

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£394,301 £100K-£500K

Notice Dates

Publication Date
4 Jul 20224 years ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
1 Jul 20224 years ago
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Cancelled
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
British Library
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
NW1 2DB
Postcode Area
North West London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI36 Camden
Delivery Location
Not specified
Local Authority
Camden
Electoral Ward
St Pancras & Somers Town
Westminster Constituency
Holborn and St Pancras

Supplier Information

Number of Suppliers
1
Supplier Name

Tessitura Network

Further Information

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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