Award

Extension- Digital Dictation, Speech/Voice Recognition, Outsourced Transcription and associated services framework agreement

NHS COMMERCIAL SOLUTIONS

This public procurement record has 3 releases in its history.

AwardUpdate

06 Jan 2026 at 14:46

Award

24 Jan 2023 at 09:52

Tender

22 Jul 2022 at 13:33

Summary of the contracting process

The NHS Commercial Solutions, on behalf of Surrey and Borders Partnership NHS Foundation Trust, has extended its Framework Agreement for Digital Dictation, Speech/Voice Recognition, Outsourced Transcription, and associated services for an additional 12 months. Initially awarded in January 2023, this framework focuses on office-support services and is designed to serve the entire UK region. The procurement process, currently in the award stage, employs a selective method through a restricted procedure to foster competition. The extended contract, now concluding in January 2027, reflects a strategic decision to accommodate unforeseen circumstances, maintaining a revised total contract value of £19,999,999.

This framework presents significant business growth opportunities, especially for providers in the office-support services sector. The contract involves several categories, including hardware, software, and consultancy services, and is ideal for companies capable of delivering digital dictation and transcription solutions. SMEs such as InventAsia Limited and DICT8 Limited, already successful in the previous lots, serve as examples of well-suited businesses. The framework's structure to allow direct awards and mini-competitions facilitates diverse engagement, enabling both large enterprises and smaller entities to secure sub-contracts within the NHS and potentially across other public sector organisations.

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Notice Title

Extension- Digital Dictation, Speech/Voice Recognition, Outsourced Transcription and associated services framework agreement

Notice Description

NHS Commercial Solutions on behalf of Surrey and Borders Partnership NHS Foundation Trust, invited potential Tenderers to submit bids for Digital Dictation, Speech/Voice Recognition, Outsourced Transcription and associated services. The Framework Agreement is divided into the following Lots: Lot 1: Products and/or Services Catalogue; Lot 2: In-house and outsourced digital dictation service solution; Lot 3: Outsourced transcription service solution; and. Lot 4: Managed service solution.

Lot Information

Lot 1: Products and/or Services Catalogue

Offers a catalogue of Hardware, Software and Consultancy Services. Hardware will include but not be limited to Dictaphone, voice recording devices, docking, peripherals, accessories, IT equipment. Software will include but not be limited to licenses, software for Speech/Voice recognition, work-flow, support and maintenance. Services may include consultancy day/hourly rates for planning, implementation, developing interfacing, support, troubleshooting and maintenance. The Contracting Authorities are able to Direct Award a call-off contract following Public Contract Regulations 2015, subsequent Procurement Policy Notes and any other subsequent version of Public Contracts Regulation.

Options: Optional extension for 2X12 upon expiry of the initial 2 years contract period

Renewal: 2X12 months optional extension

Lot 2: In-house and outsourced digital dictation service solution

Offers a complete Digital Dictation Solution which may include but not be limited to supply of Hardware, Software and Licenses, Workflow, interfacing, speech recognition engine, internally or externally (cloud-based) Hosted solution, in-sourced HR and consultancy services. Call-off contracts can be awarded through a further competition exercise.

Options: Optional 2X12 months extension upon expiry of the initial 2 years period

Renewal: Optional 2X12 months extension upon expiry of the initial 2 years period

Lot 3: Outsourced transcription service solution

Offers an outsourced transcription services which may have to integrate with the existing systems or work stand-alone/manually. The Contracting Authorities are able to run a mini-competition tender exercise or Direct Award a call-off contract following Public Contract Regulations 2015, subsequent Procurement Policy Notes and any other subsequent version of Public Contracts Regulation.

Options: Optional 2X12 months extension upon expiry of the initial 2 years contract period

Renewal: Optional 2X12 months extension upon expiry of the initial 2 years contract period

Lot 4: Managed service solution

Offers a managed service solution covering both Lot 2 and Lot 3 and other innovations, e.g. outsourced mailing solution. Call-off contracts can be awarded through a further competition exercise.

Options: Optional 2X12 months extension period upon expiry of the initial 2 years contract period

Renewal: Optional 2X12 months extension period upon expiry of the initial 2 years contract period

NHS Commercial Solutions is extending this Framework Agreement for Digital Dictation, Speech/Voice Recognition, Outsourced Transcription and associated services for a 12 month period

The scope of services is as follows: Lot 1: Digital Dictation, Speech/Voice Recognition, Outsourced Transcription and Associated Services Lot 2: In-house and outsourced digital dictation service solution Lot 3: Outsourced transcription service solution Lot 4: Managed Service Solution

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-0354e4
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/000723-2026
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Restricted procedure
Tender Suitability
Not specified
Awardee Scale
Large, SME

Common Procurement Vocabulary (CPV)

CPV Divisions

32 - Radio, television, communication, telecommunication and related equipment

79 - Business services: law, marketing, consulting, recruitment, printing and security


CPV Codes

32332100 - Dictating machines

79500000 - Office-support services

Notice Value(s)

Tender Value
£200,000,000 £100M-£1B
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£217,999,999 £100M-£1B

Notice Dates

Publication Date
6 Jan 20261 months ago
Submission Deadline
22 Aug 2022Expired
Future Notice Date
Not specified
Award Date
19 Jan 20233 years ago
Contract Period
23 Jan 2023 - 22 Jan 2026 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Cancelled
Awards Status
Active
Contracts Status
Active

Contracting Authority (Buyer)

Main Buyer
NHS COMMERCIAL SOLUTIONS
Additional Buyers

SURREY AND BORDERS PARTNERSHIP NHS FOUNDATION TRUST ON BEHALF OF NHS COMMERCIAL SOLUTIONS

Contact Name
Monjur Elahi, NHSCS Digital Team
Contact Email
nhscs.digital@nhs.net
Contact Phone
+44 1306646816, +44 1306646822

Buyer Location

Locality
LEATHERHEAD
Postcode
KT22 7FG
Post Town
Kingston upon Thames
Country
England

Major Region (ITL 1)
TLJ South East (England)
Basic Region (ITL 2)
TLJ2 Surrey, East and West Sussex
Small Region (ITL 3)
TLJ26 East Surrey
Delivery Location
Not specified

Local Authority
Mole Valley
Electoral Ward
Leatherhead North
Westminster Constituency
Epsom and Ewell

Supplier Information

Number of Suppliers
12
Supplier Names

APROBRIUM LTD (TRADING AS LEXACOM

BIGHAND

CRESCENDO SYSTEMS

DICT8

DICTATE IT

EPIQ EUROPE

G2 SPEECH

INVENTASIA LIMITED TRADING AS PRESCRIBE DIGITAL

NUANCE COMMUNICATIONS IRELAND

OKS INTERNATIONAL

SCRIBETECH (UK

T-PRO

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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                    "id": "GB-FTS-73504",
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                    "id": "GB-FTS-73508",
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            "title": "Digital Dictation, Speech/Voice Recognition, Outsourced Transcription and associated services framework agreement",
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                    "id": "All Lots",
                    "title": "NHS Commercial Solutions is extending this Framework Agreement for Digital Dictation, Speech/Voice Recognition, Outsourced Transcription and associated services for a 12 month period",
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                        "description": "Office-support services"
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                    "rationale": "Need for modification brought about by circumstances which a diligent contracting authority/entity could not foresee: The framework agreement start date is 23rd of January 2023. By issuing this Extension Notice, NHS Commercial Solutions exercises the last optional extension period for 12 months. The total value for this Framework Agreement was advertised as PS200,000,000 . The revised total contract value for the 4 year contract is now PS19,999,999. The overal scope of the Framework Ageement, Suppliers' appointment, Terms and Conditions remain unchanged."
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}